블루스크린 WHEA_UNCORRECTABLE_ERROR (124)

Question

안녕하세요

pc구매한지 6개월쯤 되었는데요 한달전쯤 부터 원인모를 블루스크린이 간헐적으로 뜨는데 원인을 도저히 모르겠습니다

현재까지 해본 조치는

윈도우재설치(클린설치)

바이오스 업데이트

그래픽,오디오 드라이버 ddu로 밀고 재설치

cpu,그래픽카드 온도체크

cpu 서멀구리스 재도포

램,그래픽카드.ssd 재장착

시스템 메모리 진단

sfc/scanow

chkdsk

그래도 해결이 안되서 너무 답답하네요

아래는 덤프분석한 내용입니다

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffff8b86e5d8a028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000030005, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------

Page 20044b079 too large to be in the dump file.
Page 20044b079 too large to be in the dump file.

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.Sec
    Value: 3

    Key  : Analysis.Elapsed.Sec
    Value: 9

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 60

PROCESSES_ANALYSIS: 1

SERVICE_ANALYSIS: 1

STACKHASH_ANALYSIS: 1

TIMELINE_ANALYSIS: 1

DUMP_CLASS: 1

DUMP_QUALIFIER: 401

BUILD_VERSION_STRING:  18362.1.amd64fre.19h1_release.190318-1202

SYSTEM_MANUFACTURER:  Gigabyte Technology Co., Ltd.

SYSTEM_PRODUCT_NAME:  H310M H

SYSTEM_SKU:  Default string

SYSTEM_VERSION:  Default string

BIOS_VENDOR:  American Megatrends Inc.

BIOS_VERSION:  F12

BIOS_DATE:  03/14/2019

BASEBOARD_MANUFACTURER:  Gigabyte Technology Co., Ltd.

BASEBOARD_PRODUCT:  H310M H

BASEBOARD_VERSION:  x.x

DUMP_TYPE:  1

BUGCHECK_P1: 0

BUGCHECK_P2: ffff8b86e5d8a028

BUGCHECK_P3: b2000000

BUGCHECK_P4: 30005

BUGCHECK_STR:  0x124_GenuineIntel

CPU_COUNT: c

CPU_MHZ: c78

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 9e

CPU_STEPPING: a

CPU_MICROCODE: 6,9e,a,0 (F,M,S,R)  SIG: AA'00000000 (cache) AA'00000000 (init)

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  f

ANALYSIS_SESSION_HOST:  DESKTOP-C4Q5EIS

ANALYSIS_SESSION_TIME:  06-22-2019 15:33:41.0858

ANALYSIS_VERSION: 10.0.18869.1002 amd64fre

STACK_TEXT:  
ffffb501`b324cc58 fffff806`429a47e8 : 00000000`00000124 00000000`00000000 ffff8b86`e5d8a028 00000000`b2000000 : nt!KeBugCheckEx
ffffb501`b324cc60 fffff806`47581920 : ffff8b86`e46daa00 00000000`00000000 ffff8b86`e5d8a028 00000000`00000000 : hal!HalBugCheckSystem+0xd8
ffffb501`b324cca0 fffff806`42d3d62a : ffff8b86`e46daa00 ffffb501`b324cd29 00000000`00000000 ffff8b86`e5d8a028 : PSHED!PshedBugCheckSystem+0x10
ffffb501`b324ccd0 fffff806`429a6146 : ffffb501`b324cdf0 00000000`00000003 ffff8b86`e46daa50 ffff8b86`e46daa00 : nt!WheaReportHwError+0x37a
ffffb501`b324cd90 fffff806`429a65da : 00000000`00000010 ffff8b86`e46daa50 ffffb501`b324cf48 ffffb501`b324d190 : hal!HalpMcaReportError+0x72
ffffb501`b324cef0 fffff806`429a64b4 : ffff8b86`e40f2260 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerCore+0xf2
ffffb501`b324cf40 fffff806`429a6720 : 00000000`0000000c 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandler+0xe0
ffffb501`b324cf80 fffff806`429a57c8 : 00000000`00000000 ffffb501`b324d210 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0xd4
ffffb501`b324cfb0 fffff806`429a69a7 : ffff8b86`e40f2260 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpHandleMachineCheck+0x5c
ffffb501`b324cfe0 fffff806`42ca1cc0 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x37
ffffb501`b324d010 fffff806`42bcb73a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiHandleMcheck+0x10
ffffb501`b324d040 fffff806`42bcb3ee : 00000000`00000000 00000000`00000000 00000196`91010ff0 00000000`00000000 : nt!KxMcheckAbort+0x7a
ffffb501`b324d180 00007ff8`8a88b76a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x26e
00000011`52d7ccb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ff8`8a88b76a

THREAD_SHA1_HASH_MOD_FUNC:  4de11a045a075685c6206f99f334fdcf81e00201

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  eb99e4a182f5f378d9d5f3f7d4cfad71007a297b

THREAD_SHA1_HASH_MOD:  e68de900930b6f9798c6a02efd69edc806b33cb0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: GenuineIntel

IMAGE_NAME:  GenuineIntel

DEBUG_FLR_IMAGE_TIMESTAMP:  0

STACK_COMMAND:  .thread ; .cxr ; kb

FAILURE_BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE_UNKNOWN

BUCKET_ID:  0x124_GenuineIntel_PROCESSOR_MAE_UNKNOWN

PRIMARY_PROBLEM_CLASS:  0x124_GenuineIntel_PROCESSOR_MAE_UNKNOWN

TARGET_TIME:  2019-06-22T06:10:08.000Z

OSBUILD:  18362

OSSERVICEPACK:  0

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  784

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

OSEDITION:  Windows 10 WinNt TerminalServer SingleUserTS Personal

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  unknown_date

BUILDDATESTAMP_STR:  190318-1202

BUILDLAB_STR:  19h1_release

BUILDOSVER_STR:  10.0.18362.1.amd64fre.19h1_release.190318-1202

ANALYSIS_SESSION_ELAPSED_TIME:  248b

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0x124_genuineintel_processor_mae_unknown

FAILURE_ID_HASH:  {d1b54118-491d-1f97-b145-f80457d2955b}

Followup:     MachineOwner
---------

Answer 1

우선 커뮤니티 지원을 통해서는 덤프분석을 해드리지 않으며, 필요하다면 전화 1577-9700을 통해 전문상담을 받으셔야 합니다. 이 경우 비용이 부가될 수 있다는 점 참고하시기 바랍니다.

현상만을 보면, 메인보드 제조사에 연락하여 지원을 받으셔야 하는내용입니다. 즉 하드웨어 문제는 이 곳에서 지원해드릴 수 없습니다.

참고 부탁드립니다.