제어판에서 실수로 오디오 프로그램 중 하나를 삭제했어요 복구 가능한가요?

Question

기본적인 볼륨 점검부터 samsung update로 소리 드라이버까지 다시 설치했는데 이어폰 연결해도 안 들리고 그냥 노트북 스피커로도 소리가 안 나와요 어떤 걸 삭제했는지 정확히 확인하지를 못했는데 복구 가능할까요?

Answer 1

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Good day! I am Independent Advisor Paul R. and also a Microsoft/Windows user like you and I am glad to be able to provide assistance to you today. I understand that you are having an issue with the audio on your laptop.

Kindly check and refer to the steps below and hopefully this will help out on your query.

Method 1: Run the audio troubleshooter

• Use the search box on your taskbar and search for troubleshoot. In the results, you should see an option that says Troubleshoot settings then select this one.
• In the following windows, look at the Get up and running section for the option that says Playing Audio, and select it. Then select Run the Troubleshooter.
• A new troubleshooter icon will open up on your taskbar. Select it to open the new window. You will now have an option to troubleshoot different kinds of connected speakers, including built-in speakers and headphones. In most cases you’ll want to choose your default speakers, but you can customize this to your device. Select Next when you are done.
• Let the troubleshooter run, and then check if this has resolved the issue.

Method 2: Update the sound card driver

• Open the Start menu and search for Device Manager. Click the relevant result.
• Inside the Device Manager you will see a list of icon options. Choose Sound, video and game controllers. If you have a sound card, it will show up there.
• Open the sound card by double-clicking it, then go to the Driver tab and look for the option to Update Driver. This will start an automatic Windows search to find driver updates and download them.
• After the update is finished, restart and check if this has resolved the issue.

Regards,

Paul R..