휴대폰 인증이 안 돼요.

Question

이전에 사용하던 휴대폰 번호로 등록되어 있습니다.

로그인 후 인증하라고 되어있는데, 이전 번호로 인증이 되지 않습니다. 휴대폰 인증을 없애주세요.

Answer 1

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Hello Hyukmin,

thank you for reaching out to the Microsoft Community forums. It sounds like you're trying to recover access to your account, which we totally understand.

Unfortunately, we can't disable phone verification yourself or allow any service to access your account. However, we can walk you through the steps to resolve this issue.

**Step 1: Use your account recovery options

• Backup email
• Security questions
• Authenticator app
• Recovery code

During the sign-in or verification process, look for a "Can't access here?" or "Try another way" link.

**Step 2: Submit an account recovery request

If you're unable to get past the verification step, here's a direct link to the account recovery form:

◘ Microsoft

• Go to
  https://account.live.com/acsr

◘ Google (Gmail, Android)

• Go to
  https://accounts.google.com/signin/recovery

◘ Apple (iCloud, iPhone)

• Go to
  to https://iforgot.apple.com/

◘ Facebook

• Go to
  to https://www.facebook.com/login/identify

◘ Instagram

• Go to
  https://www.instagram.com/accounts/password/reset/

**Step 3: If none of the above works, it is best to contact the support team for that platform directly and ask them to:

• 2FA / Remove old phone number
• Manual identity verification (you may be asked to enter your ID or account details)

I hope this helps and is effective for you.

Regards,
Kelvin || Independent Advisor