Drawboard 앱의 환불을 요청합니다

Question

drawboard 앱 연간구독에 대한 환불을 요청합니다

미성년자가 잘못 결제하였습니다

Answer 1

In the event that you will encounter an issue with regards to cancelling or for the refund, you can also reach out via the below for further assistance.

• Open https://support.microsoft.com/ko-kr/home/contac... from a browser or you can also launch the Get help app on your PC.
• Type in talk to support or talk to an agent.
• Click on the blue button (Sign in or Sign in to contact support) on the below part.
• Sign in/Log in when prompted and try to connect to an agent/support from there and please take note that it will take several attempts due to the queue or workload before you can get a hold of someone from the team.

Answer 2

Good day, thanks for your question. I am glad to be able to provide assistance to you today. If this app has a subscription tied-up to it, you can go to https://account.microsoft.com/services from a browser and cancel it and check if you will be able to request a refund from there as well. If the refund option is not available, you you may try to check and see if you will be able to request and be granted of a refund as "Some Products are not eligible for return or refund; unless otherwise provided by law or by a particular offer, all purchases of these types of Products are final and non-refundable. Products ineligible for return and refund include, but are not limited to, the following:"

> Digital apps, games, in-app content, in-app subscriptions, movies, TV shows, and associated content except Digital Game Products and Microsoft Subscription Services.

> Third-Party subscription services billed through Microsoft.

> gift cards and service/subscription cards (e.g., Skype, Xbox Live)

> products that have been personalized or customized

> special order products, if not part of a Store promotional offering.

> random access memory ("RAM") products.

> services that have been performed or consumed.

> clearance items or those marked with a designation such as "Final Sale" or "Non-Returnable".

Reference links:

https://support.microsoft.com/ko-kr/account-bil...

https://www.microsoft.com/en-us/store/b/terms-o...

> Open the link below on a browser and you can go through the refund process from there.

https://support.xbox.com/ko-kr/help/subscriptio...

Regards,

Paul R.