One Drive don't sync anymore

Question

Hello,

One Drive stop synching my PC folders anymore.

There's no error messages.

It just stop synching at some time.

I went through several guides, also reinsalled One Drive, but no changes.

I also changed the folder names on purpose, but it dont's synch nor reflected on One Drive folders.

Please help.

Best,

Jaekwon

Answer 1

Hello,

I have followed and executed the guide from Gunasekar,

but D: drive folder is not still in synch with One Drive.

1. Per your guide, I have changed the location of OneDrive to D: drive. But, the D: drive folder still don't get synched.
2. One Drive folder setting fail to show the D: drive folder (named "Jae_GB2pro"). It shows only old folder name "Jaekwon (GB2pro)".

This One Drive synch issue really bothers me.

Please help me to solve this issue.

Best,

Jaekwon

* D: drive folder

* One Drive folder

* One Drive synch folder setting

Answer 2

Hi Gunasekar,

Thank you for guide.

1. Per your guide, I have changed the location of OneDrive to D: drive. But, the folder still don't get synched.
2. It is strange to know that, when the OneDrive is C: drive in the past, it has synced D: drive folder. But, from some time, it has just stopped sync.

Anyway, the folders in D: drive still not get synched.

Any further guide to fix this issue?

Thank you.

Best,

Jaekwon

Answer 3

Jaekwon, thank you for the screenshots.

Your OneDrive Sync is working Properly. However, it seems that you would like to Sync the D: Drive folder (where OneDrive is installed on C: drive).

Currently OneDrive syncs the files on C: Drive folders automatically - Downloads, Documents, Pictures, Music, Videos, etc... (since OneDrive is being installed on the

C: drive/Users/ Username folder.)

If you would like to change the Sync from C: drive to D: drive folder, you have to change the location of OneDrive where it is installed.

Change the location of your OneDrive folder (Related article for your reference)

https://support.microsoft.com/help/f386fb81-146...

You won't lose files or data by disabling, uninstalling or unlinking OneDrive on your computer. You can always access your files by signing in to your OneDrive account online.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N

Answer 4

Hello Gunasekar,

Thank you for your prompt reply.

Please find my answer below:

1. Please find the screen shots of One Drive folder and Local drive folder. You can find they are not in synch.

* One Drive folder

* Local folder

2. Yes. I have enough One Drive storage.

3. My window version is : Window 11 Version 23H2 (OS build 22631.4037)

Thank you.

Best,

Jaekwon

Answer 5

Hello Jaekwon,

Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today.

I understand that you are having trouble syncing OneDrive. To better assist you, we would like to know the following information:

1. Could you please post the screenshot of the OneDrive icon located in the taskbar?
2. Did you check if your OneDrive storage has enough space to sync or upload files?
3. May I please know the version or edition of the Windows operating system installed on your computer?

(To find the version, type winver in the search bar on the taskbar and click enter)

Meanwhile, you could try these troubleshooting steps below to fix the OneDrive sync issue and check if it helps.

1. Make sure you have enough storage space in your OneDrive account.

a. Go to https://onedrive.live.com/?v=managestorage and sign in with your Microsoft account.

b. Ensure you have enough storage space on your account.

2. Reset OneDrive:

Resetting Microsoft OneDrive can sometimes resolve sync issues and resets all OneDrive settings. OneDrive will perform a full sync after the reset.

You can locate the command lines to reset OneDrive on the link below.

Here's the related article for your reference:

https://support.microsoft.com/help/34701e00-bf7...

3. Since you have already re-installed OneDrive and there is still sync issues,

• Check for the latest Windows updates - Go to Settings > Windows updates > Check for updates and install the latest Windows updates.

• If your PC is up-to-date, try reinstalling your current version of Windows from the system recovery settings.

• Go to Settings > System > Recovery > Reset this PC (Select Reinstall now where it says Fix problems using Windows update)

Once completed, unlink your account from OneDrive settings and link again. This should restart the sync and it should work normally.

4. Try connecting your device to a different network.

If you are experiencing issues syncing your files from a specific wi-fi network, try connecting your device to a mobile hotspot network and see if it works properly. So that we can determine if the issue is with the networks rather than OneDrive.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N