팀즈오류 Teams error

Question

가정용 1인 팀즈 사용 하고 있습니다.

커뮤니티사용 시 아래와같은 오류가 발생합니다.

해결방법을 알려주세요

1.구성원이 링크로 게시글 접근불가

(1)소유자가 게시글 링크 전달 > 오류발생

-오류문구 : 사용자구 성원이 아닌 커뮤니티에 보려는 메시지가 있습니다.

2.구성원들이 게시글 파일 다운로드불가

(1)구성원이 게시한 글 소유자가 다운로드 불가

ㄴ오류문구 : 파일다운로드 실패

이 항목이 삭제 또는 만료되었거나 회원님에게 다운로드할 수 있는 권한이 없을 수 있습니다.

I'm using a one-person team for home use.

The following error occurs when using the community.

Please tell me the solution

1. Members cannot access posts via link

(1)Owner forwarding post links > Error occurred

-Error phrase: There is a message you want to see in the community that is not a user member.

2. Members cannot download the post file

(1)Owner of posts posted by member cannot download

b Error phrase: File download failed

This item may have been deleted or expired, or you may not have permission to download it.

Answer 1

Can you check if you also have the same issue from another device?

그렇습니다. 나의 스마트폰, 다른 구성원의 스마트폰, 탭, 노트북을 포함 해서 모든 구성원들이 소유자의 커뮤니티 채널링크에 접속이 불가하고 게시글 작성자가 올린 파일을 보거나 다운로드 할 수 없습니다.

Yes, all members, including my smartphone, other members' smartphones, tabs, and laptops, cannot access the owner's community channel link, and cannot view or download the files posted by the writer of the post.

Have you tried accessing the link I left? Then you can see my community channel access error phrase.

Answer 2

Can you check if you also have the same issue from another device?

Answer 3

Hi Jieun L My Name is Jen A, Thank you for reaching out to us. I am sorry for this inconvenience / Do not worry, I will help you sort this issue/Rest assured that I will do my best to assist you with this matter. 1. Update MS Teams: Make sure you are using the latest version of the MS Teams application. Check for any available updates and install them if necessary. Sometimes, outdated software can cause compatibility issues. Check browser settings: Verify that your default browser is set correctly on your computer. 2. Check the file sharing settings: Ask the team or channel owner to check the file sharing settings for the team or channel. They should make sure that guest users have the necessary permissions to download or open files Let us know how it goes, we're here to help you further if needed. Jen A.

Hi. Jen A.

나의 문제해결에 노력해줘서 감사하다. 1.최신 업데이트를 했지만 해결되지 않는다. 2.나는 커뮤니티의 소유자이기에 권한제한이 없고 다른 구성원 모두 동일한 문제가 발생한다. 예시로 제한이 없는 나의 링크를 첨부하겠다. 게시글의 접속 오류와 커뮤니티의 파일 다운로드가 안되는것을 알 수 있을것이다.

Thank you for trying to solve my problem. 1. I've updated the latest, but it doesn't solve it. 2. Since I'm the owner of the community, I don't have any rights restrictions and all other members have the same problem. I'll attach my link that has no restrictions as an example. You'll see the error of access to the post and the inability to download files in the community.

https://teams.live.com/l/message/19:pEYs3QUvp5LEX-TZwywyAZvQPGz5OKJwgIj7y4L12ek1@thread.v2/1713851303884?groupId=&parentMessageId=1713851303884&parentMessageId=1713851303884&tenantId=9188040d-6c67-4c5b-b112-36a304b66dad

Answer 4

Hi Jieun L My Name is Jen A, Thank you for reaching out to us.

I am sorry for this inconvenience / Do not worry, I will help you sort this issue/Rest assured that I will do my best to assist you with this matter.

1. Update MS Teams: Make sure you are using the latest version of the MS Teams application. Check for any available updates and install them if necessary. Sometimes, outdated software can cause compatibility issues. Check browser settings: Verify that your default browser is set correctly on your computer.
2. Check the file sharing settings: Ask the team or channel owner to check the file sharing settings for the team or channel. They should make sure that guest users have the necessary permissions to download or open files

Let us know how it goes, we're here to help you further if needed. Jen A.