아웃룩 메일이 오류메시지가 옵니다. 왜 그런가요?

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'****@apsystems.co.kr' 으로 메일을 발송했습니다.**

아래와 같이 오류 메시지가 회신되는데요 상대편은 메일을 받았다고 합니다.

왜 이런 메시지가 오는 건가요?

Date: Thu, 18 Oct 2018 18:36:35 +0900 Message-ID: <010a01d466c6$1020cd90$306268b0$@glovebox.co.kr> MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_NextPart_000_010B_01D46711.80089CA0" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AQFrVdRuo/goULx0JqenOP9bA7e2RKX24CxA Content-Language: ko

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Date: Thu, 18 Oct 2018 11:16:52 +0900 Message-ID: <005601d46688$a2721d40$e75657c0$@glovebox.co.kr> MIME-Version: 1.0 Content-Type: multipart/mixed; boundary=3D"----=3D_NextPart_000_0057_01D466D4.125B4BE0" X-Mailer: Microsoft Outlook 16.0 Thread-Index: AdRl83a3Z0PierQhTAqonfzaVobtTgAlQInw Content-Language: ko

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=3DC0=3DCC = =3DBB=3DF3 =3D =3DC8=3DC6 (Lee = Sang-Hoon)

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Answer 1

안녕하세요 고려기연님.

Microsoft Community를 찾아주셔서 감사합니다.

Outlook을 통한 오류 메시지 메일로 불편을 겪으셨군요.

우선 정확한 상황 판단과 알맞은 답변 제공을 위해 몇 가지 질문드리겠습니다.

• Outlook 이외에 다른 응용 프로그램에도 비슷한 현상이 발생하나요?
• 최근에 Windows 또는 Office 업데이트를 진행하셨나요? 만일 그렇다면, 해당 사항이 업데이트 이후에 발생하나요?
• 해당 사항에 영향을 줄 만한 프로그램 설치 및 작업을 최근에 진행하셨나요?

많은 해결 방법 중, 아래에 일반적인 방법을 먼저 시도해 보시기 바랍니다.

해결 방법 1.) 업데이트

사용하고 계시는 Office가 최신 버전으로 업데이트가 되지 않아 현재 사용하고 계시는 운영체제와 호환이 되지 않아 충돌을 일으켰을 수도 있습니다.

아래에 링크로 이동하셔서 내용을 참고하시고 Office 업데이트를 통해 문제 해결을 시도해 주시기 바랍니다.

• Office 업데이트 설치

해결 방법 2.) 응용 프로그램 복구

Word 또는 Excel 같은 Office 응용 프로그램이 제대로 작동하지 않을 때 복구를 시도해 보실 수 있습니다.

아래에 링크를 클릭하셔서 응용 프로그램 복구를 통해 문제 해결을 시도해 주시기 바랍니다.

• Office 응용 프로그램 복구

해결 방법 3.) 안전 모드

안전 모드는 Microsoft Office 응용 프로그램에 특정 문제가 발생했을 때 응용 프로그램을 안전하게 사용할 수 있습니다.

아래에 링크로 이동하셔서 내용을 참고해 안전 모드에서 같은 문제가 발생하는지 확인하여 알려주시기 바랍니다.

• 안전 모드에서 Office 앱 열기

안내대로 진행하신 후에도 문제 해결이 되지 않았다면, 각 해결 방법을 진행한 후에 PC에 나타나는 증상에 대해서 자세히 알려주시기 바랍니다. (Ex. 증상이 이전과 동일하게 발생합니다, 새로운 오류가 발생합니다.)

알려주신 증상을 토대로 이후 답변을 통해 문제가 해결되도록 최선을 다해 도와드리겠습니다.

제시해드린 답변이 도움이 되었기를 바랍니다.

만일 같은 현상이 반복되거나 추가 질문이 있을 시, 아래에 [응답] 버튼을 눌러 회신해주시면 확인하여 답변해드리겠습니다.

※ 응답이 문제 해결에 도움이 되었다면, 아래에 있는 [답변으로 표시] 버튼을 눌러 주시기 바랍니다. 이는 유사한 증상을 겪는 다른 사용자들에게 도움이 될 수 있습니다.

오늘 하루 좋은 날 되시길 바랍니다.