아웃룩계정에서 특정 메일서버로 메일 수신/발신 불가

Question

안녕하세요. 

학교메일계정(@snu.ac.kr)을 학교전산원이 얼마전에 MS office365 ProPlus 로 전환해서

아웃룩을 사용하고 있습니다. 

별다른 이상 없이 써오고 있었는데, 어느 날부터 특정(대부분)도메인에 대해 메일 수신/발신이 안됩니다.

대표적으로 daum 이 안되고 있고, naver 는 가능하네요.  

아래 링크에 있는 해결책은 시도해봤으나 효과가 없었습니다. 

https://support.office.com/ko-kr/article/%EB%82%B4%EA%B0%80-%EB%B3%B4%EB%82%B8-%EC%82%AC%EB%9E%8C%EC%9D%B4-%EC%A0%84%EC%9E%90-%EB%A9%94%EC%9D%BC%EC%9D%84-%EB%B0%9B%EC%A7%80-%EB%AA%BB%ED%96%88%EC%8A%B5%EB%8B%88%EA%B9%8C-d39e3341-8d79-4bf1-b3c7-ded602233642?ui=ko-KR&rs=ko-KR&ad=KR&ocmsassetID=d39e3341-8d79-4bf1-b3c7-ded602233642

https://support.office.com/en-us/article/I-didn-t-receive-an-email-someone-sent-me-d39e3341-8d79-4bf1-b3c7-ded602233642?ocmsassetID=d39e3341-8d79-4bf1-b3c7-ded602233642&omkt=en-001&ui=en-US&rs=en-001&ad=US

아래는 snu.ac.kr 아웃룩계정에서 Daum 계정으로 메일 발송후 받은 배달오류 메시지입니다. 

Daum 계정은 제 주사용 계정으로, 스팸메일 설정 등에는 아무 문제가 없습니다. . 

이 오류에 대해 아시는 분은 도움 부탁드립니다. 

감사합니다. 

From: Microsoft Outlook

Sent: Friday, June 9, 2017 12:00 AM

To: ***

Subject: 배달되지 않음: test

mail-rmail-vm86.hanmail.net 이 ( 가 ) 다음 전자 메일 주소에 대한 메시지를 거부했습니다 .

\*\*\*\*******@daum.net (\*\*\*\*******@daum.net)

받는 사람의 사서함에 문제가 있습니다. 메시지를 다시 보내 보세요. 문제가 계속되면 전자 메일 관리자에게 문의하세요.

mail-rmail-vm86.hanmail.net 에서 다음 오류 발생 : RDENY 40.107.128.41: The receiver denied your mail. Please contact the receiver with another way.: < ********@daum.net>**

관리자를 위한 진단 정보 :

생성 서버: PS1PR06MB1210.apcprd06.prod.outlook.com

**********@daum.net

mail-rmail-vm86.hanmail.net

Remote Server returned '550 5.2.1 RDENY 40.107.128.41: The receiver denied your mail. Please contact the receiver with another way.: <**********@daum.net>'

원본 메시지 머리글:

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 ([fe80::3d65:ca9a:c56e:480f]) by PS1PR06MB1211.apcprd06.prod.outlook.com

 ([fe80::3d65:ca9a:c56e:480f%15]) with mapi id 15.01.1143.019; Thu, 8 Jun 2017

 15:00:15 +0000

From: =?ks_c_5601-1987?B?x9HB9rz2?= <****@snu.ac.kr>

To: "**********@daum.net" <**********@daum.net>

Subject: test

Thread-Topic: test

Thread-Index: AdLgZ/OFpVm0HqikTy2klKfoOfVOLA==

Date: Thu, 8 Jun 2017 15:00:14 +0000

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Answer 1

안녕하세요.

다음 다른 계정들도 해당 아웃룩 계정으로 동일현상이 발생하는지 확인해 보시구요....

동일하다면 학교 전산원 담당자에도 문의해 보시구요...아래 링크들도 한번 참조해 보세요~

https://answers.microsoft.com/ko-kr/windowslive/forum/email/%EB%82%B4%EA%B0%80-%EB%B0%9B%EC%9D%80/0311ecb0-662c-47d3-a1c2-f49e05073e6a?auth=1

https://answers.microsoft.com/ko-kr/outlook_com/forum/oemail-osend/%EB%A9%94%EC%9D%BC%EC%9D%84-%EB%8B%A4%EB%A5%B8/8a650a29-6fd3-41cc-8c31-38ed2c758671

Answer 2

감사합니다.  :) 

어찌어찌 잘 해결되었습니다.