메일이 안와요

Question

메일 보내는건 되는데 메일이 오는건 안돼요. naver로 메일 보내는건 되는데 naver에서 마이크로소프트 계정으로 보내는것도 안되고, 인텔리제이를 다운로드 하고 회원가입을 하려면 인증메일을 받아야하는데 메일 인증이 안돼요. 그래서 다운도 못받고 아무것도 못하고 있습니다. 휴먼계정인지 알아보려고 해도 잘 안되네요...

Answer 1

Hi, Hyerin Cho1

Good day!

Thanks for posting into our community.

According to your description, it sounds like you're experiencing some frustrating issues with your email.

We truly understand how frustrating it is. Let's work it together and see if we can figure it out. Thanks for your understanding in advance!

First, regarding the issue of not receiving emails from Naver to your Microsoft account, there are a few things you can check:

1. Check Spam/Junk Folder: Sometimes, emails from certain domains might be mistakenly marked as spam. Make sure to check your spam or junk folder to see if the emails from Naver are there.
2. Email Filters and Rules: Ensure that there are no filters or rules set up in your email account that might be redirecting or deleting emails from Naver.
3. Blocked Senders List: Verify that the Naver email address is not on your blocked senders list. You can usually find this in your email settings under "Blocked Senders" or "Safe Senders."

For the verification email from Intellijay, if you're not receiving it, you can try the following steps:

1. Resend Verification Email: Go to the Intellijay website and request to resend the verification email. Sometimes, emails can get lost or delayed.
2. Whitelist Intellijay Email Address: Add the Intellijay email address to your safe senders list to ensure it doesn't get filtered out.
3. Check Email Settings: Make sure your email settings are not blocking or filtering out emails from Intellijay.
4. Contact Intellijay Support: If you still can't receive the verification email, reach out to Intellijay's support team for assistance. They might be able to help you verify your account through an alternative method.

• Note: Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

Thanks for your precious time, and please feel free to contact us if you need further assistance.

Hope you all the best!

Microsoft Community Moderator.