그 outlook에 저장소가 가득 찼다는데,

Question

Onedrive는 지금 2.9GB 사용했고 outlook으로는 일체 사용하지 않았는데 계속 찼다고 하네요, 어떻게 해야하나요?

Answer 1

Hi, Lee mungun

Good day!

Thanks for posting into our community and we're glad to assist you.

According to your description, it sounds like your OneDrive storage is being used up by email attachments and other files, which can happen even if you don't actively use Outlook.

Before we troubleshoot this issue, would you please allow us to collect some detailed information as below:

• Are you using a Microsoft 365 business account(@xxx.onmicrosoft.com/@yourdomain.com) or a personal account (ending in outlook.com/hotmail.com/live.com/msn.com) or another third-party POP/IMAP account?
• Could you please share your detailed desktop client version and product information with us based on -내가 사용 중인 Outlook 버전은 무엇인가요? - Microsoft 지원.

• Note: Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

Please feel free to share it with us and we will stick with you.

Hope you all the best and looking forward to your new updates!