오피스 2003을 쓰다 2016을 설치 했는데 특정 파일이 열리지 않습니다.

Question

오피스 2003을 쓰던중 안되는 파일이 있어 오피스 2016을 설치 하고 오피스 2003을 fix 파일로 삭제를 했는데

워드 파일중 docx 열기가 안되고 복구나 안전모드 등을 하였으나 안열리고 있습니다.

다른 pc 에서는 사용가능합니다.

윈도우7 os를 사용중 입니다.

AppData\Roaming\Microsoft\Office 설정 파일 삭제했으나 상태는 변함없습니다.

혹시 다른 수정 사항 있으면 알려주세요

타사 프로그램과 충돌 - 문서 보안 DRM(Fasoo.com, McAfee, Document-Safer, SoftCamp, Mark-Any....)프로그램이 설치되어 있다면 반드시 제거하고 진행하시기 바랍니다.

http://support.microsoft.com/kb/976960/ko

이 문제도 없는것 같습니다.

수고하세요

Answer 1

회사 보안에 위배될 만한 내용은 모두 삭제하고도 올려 주실 수 없나요?

정상적으로 열리는 다른 PC에서도 내용을 삭제한 후 문제가 발생되는 PC에서 다시 한번 확인 후 올려 주시기 바랍니다.

Answer 2

회사 문서 파일이라 파일을 올릴수는 없을것 같습니다.

보안업데이트 삭제나 설치 다른 해결책 있으면 부탁드립니다.

수고하세요

Answer 3

먼저 특정 파일들에서 발생된다고 하였으니 샘플 문서를 공개된 카페 또는 블로그에 올려 주실 수 있나요?

오류 모듈인 usp10.dll은 유니스크라이브 (uniscribe)으로 Windows 에서 유니코드를 렌더링 하는 것에 대한 서비스를 의미 합니다. 

Uniscribe : http://en.wikipedia.org/wiki/Uniscribe#USP10.dll

타사 프로그램은 아래 목록들만 보여집니다.

btmoffice.dll Office Bluetooth integration Motorola Solutions, Inc. C:\Program Files\Intel\Bluetooth\btmoffice.dll

igd10umd32.dll LDDM User Mode Driver for Intel(R) Graphics Technology Intel Corporation C:\Windows\System32\igd10umd32.dll

Answer 4

위에 해결책들로 해보았으나 해결이 되지 않고 있습니다.

처음 질문에도 썼듯이 문제 파일을 다른 pc에서는 문제 없이 열리고 있습니다.

호환을 쓰셨는데 다른 pc에서는 문제 없이 잘 열리고 있습니다.

다른 파일들은 잘열리는데 특정 파일만 열리지 않고 있고요  DRM도 쓰고 있지 않습니다. 

Process Explorer의 DLL 목록입니다.

Process CPU Private Bytes Working Set PID Description Company Name

System Idle Process 93.32 0 K 24 K 0  

System 0.22 80 K 11,476 K 4  

 Interrupts 0.81 0 K 0 K n/a Hardware Interrupts and DPCs 

 smss.exe  312 K 784 K 344 Windows 세션 관리자 Microsoft Corporation

csrss.exe < 0.01 1,460 K 4,384 K 508 Client Server Runtime Process Microsoft Corporation

 conhost.exe  556 K 2,188 K 1724 콘솔 창 호스트 Microsoft Corporation

 conhost.exe < 0.01 756 K 2,952 K 1308 콘솔 창 호스트 Microsoft Corporation

wininit.exe  1,108 K 3,520 K 564 Windows 시작 응용 프로그램 Microsoft Corporation

 services.exe  4,916 K 6,612 K 664 서비스 및 컨트롤러 응용 프로그램 Microsoft Corporation

  svchost.exe 0.03 3,472 K 6,556 K 796 Host Process for Windows Services Microsoft Corporation

   naPrdMgr.exe  2,836 K 2,024 K 380 NAI Product Manager McAfee, Inc.

   btplayerctrl.exe  2,068 K 4,084 K 4224 Bluetooth Media Player Controller Motorola Solutions, Inc.

   WmiPrvSE.exe  3,928 K 8,188 K 456 WMI Provider Host Microsoft Corporation

   WmiPrvSE.exe  2,096 K 5,200 K 1820 WMI Provider Host Microsoft Corporation

  svchost.exe  4,024 K 6,796 K 876 Host Process for Windows Services Microsoft Corporation

  svchost.exe < 0.01 41,236 K 34,348 K 944 Host Process for Windows Services Microsoft Corporation

   audiodg.exe  15,172 K 14,116 K 5756 Windows 오디오 장치 그래프 격리  Microsoft Corporation

  svchost.exe < 0.01 74,808 K 76,168 K 1000 Host Process for Windows Services Microsoft Corporation

   wlanext.exe  1,428 K 4,032 K 1468 Windows Wireless LAN 802.11 Extensibility Framework Microsoft Corporation

   dwm.exe 0.91 26,356 K 22,076 K 248 데스크톱 창 관리자 Microsoft Corporation

  svchost.exe < 0.01 4,968 K 10,416 K 1032 Host Process for Windows Services Microsoft Corporation

  svchost.exe < 0.01 21,188 K 31,640 K 1068 Host Process for Windows Services Microsoft Corporation

  svchost.exe  1,768 K 3,872 K 1172 Host Process for Windows Services Microsoft Corporation

  vcsFPService.exe < 0.01 2,152 K 4,464 K 1248 Validity Sensors Fingerprint Service Validity Sensors, Inc.

  svchost.exe 0.02 14,016 K 16,372 K 1320 Host Process for Windows Services Microsoft Corporation

  spoolsv.exe < 0.01 9,372 K 12,760 K 1504 Spooler SubSystem App Microsoft Corporation

  svchost.exe  10,604 K 9,292 K 1544 Host Process for Windows Services Microsoft Corporation

  armsvc.exe  1,008 K 3,036 K 1648 Adobe Acrobat Update Service Adobe Systems Incorporated

  AdminService.exe  1,472 K 4,172 K 1672 AdminService Application Atheros Commnucations

  HeciServer.exe  1,128 K 3,756 K 1788 Intel(R) Capability Licensing Service Interface Intel(R) Corporation

  Jhi_service.exe  1,348 K 3,792 K 1812 Intel(R) Dynamic Application Loader Host Interface Intel Corporation

  FrameworkService.exe  4,236 K 5,548 K 1860 Framework Service McAfee, Inc.

  taskhost.exe  2,308 K 6,096 K 1916 Windows 작업을 위한 호스트 프로세스 Microsoft Corporation

  VsTskMgr.exe  3,336 K 3,476 K 2008 Task Manager McAfee, Inc.

   mfeann.exe  2,856 K 3,584 K 1200 VSCore Announcer McAfee, Inc.

  mfevtps.exe  2,764 K 4,980 K 444 McAfee Process Validation Service McAfee, Inc.

  natsvc.exe 0.01 5,368 K 7,504 K 756 Network Advanced Technology Program Network Advanced Technology

  npkcmsvc.exe  920 K 3,068 K 2084 nProtect KeyCrypt Manager Service INCA Internet Co., Ltd.

  svchost.exe  1,256 K 4,080 K 2124 Host Process for Windows Services Microsoft Corporation

  XTorEngine.exe 0.01 106,832 K 6,836 K 2160 WebEngin 응용 프로그램 

  Ath_WlanAgent.exe  852 K 3,088 K 2320 Atheros Coex Service Application Atheros

  mcshield.exe  90,996 K 63,888 K 2348 McAfee On-Access Scanner service McAfee, Inc.

  wmpnetwk.exe < 0.01 4,992 K 3,200 K 3876 Windows Media Player 네트워크 공유 서비스 Microsoft Corporation

  svchost.exe  1,744 K 4,348 K 2340 Host Process for Windows Services Microsoft Corporation

  devmonsrv.exe  2,512 K 5,072 K 2624 Bluetooth Device Monitor Motorola Solutions, Inc.

  obexsrv.exe  2,120 K 4,448 K 2868 Bluetooth OBEX Service Motorola Solutions, Inc.

  mediasrv.exe  2,956 K 5,104 K 3208 Bluetooth Media Service Motorola Solutions, Inc.

  mscorsvw.exe  5,372 K 8,568 K 4800 .NET Runtime Optimization Service Microsoft Corporation

  IAStorDataMgrSvc.exe  33,436 K 42,044 K 4848 IAStorDataSvc Intel Corporation

  RIconMan.exe < 0.01 1,588 K 4,984 K 460 Realtek Card Reader Patch Tool. Realsil Microelectronics Inc.

  LMS.exe 0.05 1,548 K 3,940 K 5052 Local Manageability Service Intel Corporation

  UNS.exe  3,236 K 9,212 K 752 User Notification Service Intel Corporation

  msiexec.exe  10,352 K 21,552 K 500 Windows® installer Microsoft Corporation

  OSPPSVC.EXE  5,000 K 12,104 K 840 Microsoft Office Software Protection Platform Service Microsoft Corporation

  SearchIndexer.exe < 0.01 35,916 K 43,844 K 6124 Microsoft Windows Search 인덱서 Microsoft Corporation

  svchost.exe  1,404 K 4,140 K 5984 Host Process for Windows Services Microsoft Corporation

  svchost.exe  980 K 3,360 K 4412 Host Process for Windows Services Microsoft Corporation

 lsass.exe < 0.01 3,748 K 8,128 K 680 Local Security Authority Process Microsoft Corporation

 lsm.exe  1,388 K 2,980 K 688 로컬 세션 관리자 서비스 Microsoft Corporation

csrss.exe 0.41 2,308 K 40,788 K 572 Client Server Runtime Process Microsoft Corporation

 conhost.exe < 0.01 1,200 K 3,632 K 3572 콘솔 창 호스트 Microsoft Corporation

winlogon.exe  2,340 K 5,148 K 620 Windows 로그온 응용 프로그램 Microsoft Corporation

explorer.exe 0.06 85,108 K 89,512 K 2444 Windows 탐색기 Microsoft Corporation

 iusb3mon.exe  1,268 K 4,060 K 2896 Intel(R) USB 3.0 Monitor Intel Corporation

 BleServicesCtrl.exe  2,088 K 5,252 K 2920 Bluetooth LE Services Control Program Intel Corporation

 rundll32.exe  2,860 K 8,044 K 2928 Windows 호스트 프로세스(Rundll32) Microsoft Corporation

 BtvStack.exe < 0.01 14,260 K 12,924 K 3032 Bluetooth 스택 서버 Atheros Commnucations

 AthBtTray.exe  4,204 K 10,368 K 3044 Bluetooth Tray Atheros Commnucations

 igfxtray.exe  1,324 K 4,096 K 3052 igfxTray Module Intel Corporation

 hkcmd.exe  1,540 K 3,956 K 3076 hkcmd Module Intel Corporation

 igfxpers.exe  1,636 K 4,760 K 3084 persistence Module Intel Corporation

 Apoint.exe 0.02 2,268 K 6,360 K 3148 Alps Pointing-device Driver Alps Electric Co., Ltd.

  ApMsgFwd.exe 0.06 1,332 K 3,824 K 3396 ApMsgFwd Alps Electric Co., Ltd.

  hidfind.exe  992 K 3,488 K 3504 Alps Pointing-device Driver Alps Electric Co., Ltd.

 UdaterUI.exe 0.03 3,276 K 3,964 K 3164 Common User Interface McAfee, Inc.

  McTray.exe  3,208 K 1,012 K 3732 McTray Application McAfee, Inc.

   shstat.exe < 0.01 2,992 K 1,320 K 4060 VirusScan tray icon McAfee, Inc.

 procexp.exe 4.03 19,976 K 36,040 K 3264 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

 WINWORD.EXE  73,152 K 79,004 K 4364 Microsoft Word Microsoft Corporation

ApntEx.exe  1,572 K 3,604 K 3548 Alps Pointing-device Driver for Windows NT/2000/XP/Vista Alps Electric Co., Ltd.

IAStorIcon.exe  51,936 K 58,656 K 5164 IAStorIcon Intel Corporation

mmc.exe < 0.01 68,296 K 16,424 K 4320 Microsoft Management Console Microsoft Corporation

Process: WINWORD.EXE Pid: 4364

Name Description Company Name Path

{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x0000000000000019.db   C:\ProgramData\Microsoft\Windows\Caches{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x0000000000000019.db

{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x0000000000000046.db   C:\Users\test0\AppData\Local\Microsoft\Windows\Caches{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x0000000000000046.db

{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000002.db   C:\ProgramData\Microsoft\Windows\Caches{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000002.db

~FontCache-FontFace.dat   C:\Windows\ServiceProfiles\LocalService\AppData\Local~FontCache-FontFace.dat

~FontCache-S-1-5-21-1528659876-198726809-2289759882-1000.dat   C:\Windows\ServiceProfiles\LocalService\AppData\Local~FontCache-S-1-5-21-1528659876-198726809-2289759882-1000.dat

~FontCache-System.dat   C:\Windows\ServiceProfiles\LocalService\AppData\Local~FontCache-System.dat

~WRF{DA2EA0F3-9878-4734-BBB2-568272E4EB3B}.tmp   C:\Users\test0\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Word~WRF{DA2EA0F3-9878-4734-BBB2-568272E4EB3B}.tmp

advapi32.dll 고급 Windows 32 기반 API Microsoft Corporation C:\Windows\System32\advapi32.dll

api-ms-win-core-file-l1-2-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-core-file-l1-2-0.dll

api-ms-win-core-file-l2-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-core-file-l2-1-0.dll

api-ms-win-core-localization-l1-2-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-core-localization-l1-2-0.dll

api-ms-win-core-processthreads-l1-1-1.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-core-processthreads-l1-1-1.dll

api-ms-win-core-synch-l1-2-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-core-synch-l1-2-0.dll

api-ms-win-core-timezone-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-core-timezone-l1-1-0.dll

api-ms-win-crt-convert-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-crt-convert-l1-1-0.dll

api-ms-win-crt-environment-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-crt-environment-l1-1-0.dll

api-ms-win-crt-filesystem-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-crt-filesystem-l1-1-0.dll

api-ms-win-crt-heap-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-crt-heap-l1-1-0.dll

api-ms-win-crt-locale-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-crt-locale-l1-1-0.dll

api-ms-win-crt-math-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-crt-math-l1-1-0.dll

api-ms-win-crt-multibyte-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-crt-multibyte-l1-1-0.dll

api-ms-win-crt-runtime-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-crt-runtime-l1-1-0.dll

api-ms-win-crt-stdio-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-crt-stdio-l1-1-0.dll

api-ms-win-crt-string-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-crt-string-l1-1-0.dll

api-ms-win-crt-time-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-crt-time-l1-1-0.dll

api-ms-win-crt-utility-l1-1-0.dll ApiSet Stub DLL Microsoft Corporation C:\Windows\System32\api-ms-win-crt-utility-l1-1-0.dll

apisetschema.dll ApiSet Schema DLL Microsoft Corporation C:\Windows\System32\apisetschema.dll

apphelp.dll 응용 프로그램 호환성 클라이언트 라이브러리 Microsoft Corporation C:\Windows\System32\apphelp.dll

bcrypt.dll Windows Cryptographic Primitives Library Microsoft Corporation C:\Windows\System32\bcrypt.dll

bcryptprimitives.dll Windows Cryptographic Primitives Library Microsoft Corporation C:\Windows\System32\bcryptprimitives.dll

btmoffice.dll Office Bluetooth integration Motorola Solutions, Inc. C:\Program Files\Intel\Bluetooth\btmoffice.dll

C_1252.NLS   C:\Windows\System32\C_1252.NLS

C_1255.NLS   C:\Windows\System32\C_1255.NLS

cfgmgr32.dll Configuration Manager DLL Microsoft Corporation C:\Windows\System32\cfgmgr32.dll

CHART.DLL Microsoft Office Charting Microsoft Corporation C:\Program Files\Microsoft Office\Office16\CHART.DLL

clbcatq.dll COM+ Configuration Catalog Microsoft Corporation C:\Windows\System32\clbcatq.dll

comctl32.dll User Experience Controls Library Microsoft Corporation C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\comctl32.dll

crypt32.dll Crypto API32 Microsoft Corporation C:\Windows\System32\crypt32.dll

cryptbase.dll Base cryptographic API DLL Microsoft Corporation C:\Windows\System32\cryptbase.dll

cryptsp.dll Cryptographic Service Provider API Microsoft Corporation C:\Windows\System32\cryptsp.dll

cscapi.dll Offline Files Win32 API Microsoft Corporation C:\Windows\System32\cscapi.dll

cversions.2.db   C:\ProgramData\Microsoft\Windows\Caches\cversions.2.db

cversions.2.db   C:\ProgramData\Microsoft\Windows\Caches\cversions.2.db

d2d1.dll Microsoft D2D 라이브러리 Microsoft Corporation C:\Windows\System32\d2d1.dll

d3d10_1.dll Direct3D 10.1 Runtime Microsoft Corporation C:\Windows\System32\d3d10_1.dll

d3d10_1core.dll Direct3D 10.1 Runtime Microsoft Corporation C:\Windows\System32\d3d10_1core.dll

d3d10warp.dll Direct3D 10 Rasterizer Microsoft Corporation C:\Windows\System32\d3d10warp.dll

d3d11.dll Direct3D 11 Runtime Microsoft Corporation C:\Windows\System32\d3d11.dll

devobj.dll Device Information Set DLL Microsoft Corporation C:\Windows\System32\devobj.dll

dwmapi.dll Microsoft 바탕 화면 창 관리자 API Microsoft Corporation C:\Windows\System32\dwmapi.dll

DWrite.dll Microsoft DirectX 입력 체계 서비스 Microsoft Corporation C:\Windows\System32\DWrite.dll

dxgi.dll DirectX Graphics Infrastructure Microsoft Corporation C:\Windows\System32\dxgi.dll

EhStorShell.dll Windows 강화된 저장소 셸 확장 DLL Microsoft Corporation C:\Windows\System32\EhStorShell.dll

fastprox.dll WMI Custom Marshaller Microsoft Corporation C:\Windows\System32\wbem\fastprox.dll

gdi32.dll GDI Client DLL Microsoft Corporation C:\Windows\System32\gdi32.dll

GdiPlus.dll Microsoft GDI+ Microsoft Corporation C:\Windows\winsxs\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18455_none_72d576ad8665e853\GdiPlus.dll

GENKO.DLL Microsoft Word Genko Add-in Microsoft Corporation C:\Program Files\Microsoft Office\Office16\GENKO.DLL

GENKO.DLL Microsoft Word Genko Add-in Microsoft Corporation C:\Program Files\Microsoft Office\Office16\GENKO.DLL

GKINTL.DLL Microsoft Word Genko Add-in Resource Microsoft Corporation C:\Program Files\Microsoft Office\Office16\1042\GKINTL.DLL

GROOVEEX.DLL Microsoft OneDrive for Business Extensions Microsoft Corporation C:\Program Files\Microsoft Office\Office16\GROOVEEX.DLL

GrooveIntlResource.dll Microsoft 비즈니스용 OneDrive Intl Resource 모듈 Microsoft Corporation C:\Program Files\Microsoft Office\Office16\1042\GrooveIntlResource.dll

ieframe.dll 인터넷 브라우저 Microsoft Corporation C:\Windows\System32\ieframe.dll

iertutil.dll Run time utility for Internet Explorer Microsoft Corporation C:\Windows\System32\iertutil.dll

igd10umd32.dll LDDM User Mode Driver for Intel(R) Graphics Technology Intel Corporation C:\Windows\System32\igd10umd32.dll

imageres.dll Windows Image Resource Microsoft Corporation C:\Windows\System32\imageres.dll

imageres.dll.mui Windows Image Resource Microsoft Corporation C:\Windows\System32\en-US\imageres.dll.mui

IMETIP.DLL Microsoft IME Microsoft Corporation C:\Windows\System32\IME\shared\IMETIP.DLL

IMJKAPI.DLL Microsoft IME Microsoft Corporation C:\Windows\System32\IME\shared\IMJKAPI.DLL

imkrapi.dll Microsoft® Korean IME Microsoft Corporation C:\Windows\System32\IME\imekr8\imkrapi.dll

imkrtip.dll Microsoft® Korean IME Microsoft Corporation C:\Windows\System32\IME\imekr8\imkrtip.dll

imm32.dll Multi-User Windows IMM32 API Client DLL Microsoft Corporation C:\Windows\System32\imm32.dll

kernel32.dll Windows NT 기반 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\kernel32.dll

KernelBase.dll Windows NT 기반 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\KernelBase.dll

KernelBase.dll.mui Windows NT 기반 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\ko-KR\KernelBase.dll.mui

linkinfo.dll Windows Volume Tracking Microsoft Corporation C:\Windows\System32\linkinfo.dll

locale.nls   C:\Windows\System32\locale.nls

lpk.dll Language Pack Microsoft Corporation C:\Windows\System32\lpk.dll

malgun.ttf   C:\Windows\Fonts\malgun.ttf

malgunbd.ttf   C:\Windows\Fonts\malgunbd.ttf

mlang.dll Multi Language Support DLL Microsoft Corporation C:\Windows\System32\mlang.dll

msasn1.dll ASN.1 Runtime APIs Microsoft Corporation C:\Windows\System32\msasn1.dll

mscoree.dll Microsoft .NET Runtime Execution Engine Microsoft Corporation C:\Windows\System32\mscoree.dll

mscoreei.dll Microsoft .NET Runtime Execution Engine Microsoft Corporation C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll

msctf.dll MSCTF Server DLL Microsoft Corporation C:\Windows\System32\msctf.dll

msctf.dll.mui MSCTF Server DLL Microsoft Corporation C:\Windows\System32\ko-KR\msctf.dll.mui

msi.dll Windows Installer Microsoft Corporation C:\Windows\System32\msi.dll

msimg32.dll GDIEXT Client DLL Microsoft Corporation C:\Windows\System32\msimg32.dll

MSO.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\MSO.DLL

MSO.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\MSO.DLL

Mso20win32client.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\Mso20win32client.dll

Mso30win32client.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\Mso30win32client.dll

MSO40UIRES.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\MSO40UIRES.DLL

Mso40UIwin32client.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\Mso40UIwin32client.dll

MSO99LRES.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\MSO99LRES.DLL

Mso99Lwin32client.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\Mso99Lwin32client.dll

MSOINTL.DLL Office International Resources Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\1042\MSOINTL.DLL

msointl30.dll Office 다국어 리소스 Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\1042\msointl30.dll

MSORES.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\MSORES.DLL

msproof7.dll Proofing Services Microsoft Corporation C:\Program Files\Microsoft Office\Office16\msproof7.dll

MSPTLS.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\MSPTLS.DLL

msvcp140.dll Microsoft® C Runtime Library Microsoft Corporation C:\Windows\System32\msvcp140.dll

msvcr100.dll Microsoft® C Runtime Library Microsoft Corporation C:\Windows\System32\msvcr100.dll

msvcrt.dll Windows NT CRT DLL Microsoft Corporation C:\Windows\System32\msvcrt.dll

MSWORD.OLB Microsoft Word Microsoft Corporation C:\Program Files\Microsoft Office\Office16\MSWORD.OLB

msxml3.dll MSXML 3.0 SP11 Microsoft Corporation C:\Windows\System32\msxml3.dll

msxml3r.dll XML Resources Microsoft Corporation C:\Windows\System32\msxml3r.dll

msxml6.dll MSXML 6.0 SP3 Microsoft Corporation C:\Windows\System32\msxml6.dll

msxml6r.dll XML Resources Microsoft Corporation C:\Windows\System32\msxml6r.dll

netprofm.dll 네트워크 목록 관리자 Microsoft Corporation C:\Windows\System32\netprofm.dll

nlaapi.dll Network Location Awareness 2 Microsoft Corporation C:\Windows\System32\nlaapi.dll

normnfd.nls   C:\Windows\System32\normnfd.nls

normnfkc.nls   C:\Windows\System32\normnfkc.nls

npmproxy.dll Network List Manager Proxy Microsoft Corporation C:\Windows\System32\npmproxy.dll

nsi.dll NSI User-mode interface DLL Microsoft Corporation C:\Windows\System32\nsi.dll

ntdll.dll NT 계층 DLL Microsoft Corporation C:\Windows\System32\ntdll.dll

ntdsapi.dll Active Directory Domain Services API Microsoft Corporation C:\Windows\System32\ntdsapi.dll

ntmarta.dll Windows NT MARTA 공급자 Microsoft Corporation C:\Windows\System32\ntmarta.dll

ntshrui.dll 공유용 셸 확장 Microsoft Corporation C:\Windows\System32\ntshrui.dll

OART.DLL Microsoft OfficeArt Microsoft Corporation C:\Program Files\Microsoft Office\Office16\OART.DLL

OFFICE.ODF Microsoft Office culture data dll Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\Cultures\OFFICE.ODF

OFFICE.ODF Microsoft Office culture data dll Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\Cultures\OFFICE.ODF

ole32.dll Windows용 Microsoft OLE Microsoft Corporation C:\Windows\System32\ole32.dll

oleacc.dll Active Accessibility Core Component Microsoft Corporation C:\Windows\System32\oleacc.dll

oleaccrc.dll Active Accessibility Resource DLL Microsoft Corporation C:\Windows\System32\oleaccrc.dll

oleaut32.dll  Microsoft Corporation C:\Windows\System32\oleaut32.dll

OSPPC.DLL Office Software Licensing Client Dll Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OfficeSoftwareProtectionPlatform\OSPPC.DLL

powrprof.dll 전원 프로필 도우미 DLL Microsoft Corporation C:\Windows\System32\powrprof.dll

profapi.dll User Profile Basic API Microsoft Corporation C:\Windows\System32\profapi.dll

propsys.dll Microsoft 속성 시스템 Microsoft Corporation C:\Windows\System32\propsys.dll

psapi.dll Process Status Helper Microsoft Corporation C:\Windows\System32\psapi.dll

RICHED20.DLL RichEdit Version 8.0 Microsoft Corporation C:\Program Files\Common Files\microsoft shared\OFFICE16\RICHED20.DLL

rpcrt4.dll 원격 프로시저 호출 런타임 Microsoft Corporation C:\Windows\System32\rpcrt4.dll

RpcRtRemote.dll Remote RPC Extension Microsoft Corporation C:\Windows\System32\RpcRtRemote.dll

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation C:\Windows\System32\rsaenh.dll

sechost.dll Host for SCM/SDDL/LSA Lookup APIs Microsoft Corporation C:\Windows\System32\sechost.dll

secur32.dll Security Support Provider Interface Microsoft Corporation C:\Windows\System32\secur32.dll

seguisym.ttf   C:\Windows\Fonts\seguisym.ttf

setupapi.dll Windows 설치 API Microsoft Corporation C:\Windows\System32\setupapi.dll

shell32.dll Windows 셸 공용 Dll Microsoft Corporation C:\Windows\System32\shell32.dll

shlwapi.dll 셸 표준 이하 유틸리티 라이브러리 Microsoft Corporation C:\Windows\System32\shlwapi.dll

slc.dll 소프트웨어 라이선스 클라이언트 Dll Microsoft Corporation C:\Windows\System32\slc.dll

SortDefault.nls   C:\Windows\Globalization\Sorting\SortDefault.nls

sppc.dll 소프트웨어 라이선스 클라이언트 Dll Microsoft Corporation C:\Windows\System32\sppc.dll

srvcli.dll Server Service Client DLL Microsoft Corporation C:\Windows\System32\srvcli.dll

sspicli.dll Security Support Provider Interface Microsoft Corporation C:\Windows\System32\sspicli.dll

StaticCache.dat   C:\Windows\Fonts\StaticCache.dat

stdole2.tlb  Microsoft Corporation C:\Windows\System32\stdole2.tlb

sxs.dll 퓨전 2.5 Microsoft Corporation C:\Windows\System32\sxs.dll

times.ttf   C:\Windows\Fonts\times.ttf

timesbd.ttf   C:\Windows\Fonts\timesbd.ttf

ucrtbase.dll Microsoft® C Runtime Library Microsoft Corporation C:\Windows\System32\ucrtbase.dll

user32.dll 다중 사용자 Windows 사용자 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\user32.dll

usp10.dll Uniscribe Unicode script processor Microsoft Corporation C:\Windows\System32\usp10.dll

uxtheme.dll Microsoft UxTheme 라이브러리 Microsoft Corporation C:\Windows\System32\uxtheme.dll

VBE7.DLL Visual Basic Design Time Environment Microsoft Corporation C:\Program Files\Common Files\microsoft shared\VBA\VBA7.1\VBE7.DLL

VBE7.DLL Visual Basic Design Time Environment Microsoft Corporation C:\Program Files\Common Files\microsoft shared\VBA\VBA7.1\VBE7.DLL

VBE7.DLL Visual Basic Design Time Environment Microsoft Corporation C:\Program Files\Common Files\microsoft shared\VBA\VBA7.1\VBE7.DLL

VBE7INTL.DLL Visual Basic Environment International Resources Microsoft Corporation C:\Program Files\Common Files\microsoft shared\VBA\VBA7.1\1042\VBE7INTL.DLL

VBEUI.DLL Microsoft Visual Basic for Applications component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\VBA\VBA7.1\VBEUI.DLL

vcruntime140.dll Microsoft® C Runtime Library Microsoft Corporation C:\Windows\System32\vcruntime140.dll

version.dll Version Checking and File Installation Libraries Microsoft Corporation C:\Windows\System32\version.dll

wbemcomn.dll WMI Microsoft Corporation C:\Windows\System32\wbemcomn.dll

wbemprox.dll WMI Microsoft Corporation C:\Windows\System32\wbem\wbemprox.dll

wbemsvc.dll WMI Microsoft Corporation C:\Windows\System32\wbem\wbemsvc.dll

webservices.dll Windows 웹 서비스 런타임 Microsoft Corporation C:\Windows\System32\webservices.dll

WindowsCodecs.dll Microsoft Windows Codecs Library Microsoft Corporation C:\Windows\System32\WindowsCodecs.dll

winspool.drv Windows 스플러 드라이버 Microsoft Corporation C:\Windows\System32\winspool.drv

winsta.dll Winstation Library Microsoft Corporation C:\Windows\System32\winsta.dll

wintrust.dll Microsoft Trust Verification APIs Microsoft Corporation C:\Windows\System32\wintrust.dll

WINWORD.EXE Microsoft Word Microsoft Corporation C:\Program Files\Microsoft Office\Office16\WINWORD.EXE

Wldap32.dll Win32 LDAP API DLL Microsoft Corporation C:\Windows\System32\Wldap32.dll

ws2_32.dll Windows 소켓 2.0 32비트 DLL Microsoft Corporation C:\Windows\System32\ws2_32.dll

wtsapi32.dll Windows Remote Desktop Session Host Server SDK APIs Microsoft Corporation C:\Windows\System32\wtsapi32.dll

WWINTL.DLL Microsoft Word Microsoft Corporation C:\Program Files\Microsoft Office\Office16\1042\WWINTL.DLL

WWLIB.DLL Microsoft Word Microsoft Corporation C:\Program Files\Microsoft Office\Office16\WWLIB.DLL

xmllite.dll Microsoft XmlLite Library Microsoft Corporation C:\Windows\System32\xmllite.dll

이벤트 뷰어 오류 입니다.

로그 이름:         Application

원본:            Application Error

날짜:            2015-12-07 오후 6:55:12

이벤트 ID:        1000

작업 범주:         (100)

수준:            오류

키워드:           클래식

사용자:           해당 없음

컴퓨터:           taihan01

설명:

오류 있는 응용 프로그램 이름: WINWORD.EXE, 버전: 16.0.4266.1001, 타임스탬프: 0x55ba16cb

오류 있는 모듈 이름: USP10.dll, 버전: 1.626.7601.18454, 타임스탬프: 0x5359c2c9

예외 코드: 0xc0000005

오류 오프셋: 0x000274f6

오류 있는 프로세스 ID: 0x1780

오류 있는 응용 프로그램 시작 시간: 0x01d130d55a9d2ac1

오류 있는 응용 프로그램 경로: C:\Program Files\Microsoft Office\Office16\WINWORD.EXE

오류 있는 모듈 경로: C:\Windows\system32\USP10.dll

보고서 ID: 9b1af694-9cc8-11e5-a3e6-5cf9dd5e4b01

이벤트 Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-12-07T09:55:12.000000000Z" />

    <EventRecordID>10402</EventRecordID>

    <Channel>Application</Channel>

    <Computer>taihan01</Computer>

    <Security />

  </System>

  <EventData>

    <Data>WINWORD.EXE</Data>

    <Data>16.0.4266.1001</Data>

    <Data>55ba16cb</Data>

    <Data>USP10.dll</Data>

    <Data>1.626.7601.18454</Data>

    <Data>5359c2c9</Data>

    <Data>c0000005</Data>

    <Data>000274f6</Data>

    <Data>1780</Data>

    <Data>01d130d55a9d2ac1</Data>

    <Data>C:\Program Files\Microsoft Office\Office16\WINWORD.EXE</Data>

    <Data>C:\Windows\system32\USP10.dll</Data>

    <Data>9b1af694-9cc8-11e5-a3e6-5cf9dd5e4b01</Data>

  </EventData>

</Event>

 빠른 해결 부탁 드립니다.

수고하세요

Answer 5

안녕하십니까? cerodias# 님

Microsoft Community 사이트를 방문해 주셔서 감사합니다.

문의 하신 Office 2016에서 특정 파일이 열리지 않는 문제에 대해 안내를 드리겠습니다.

말씀해 주신 내용처럼 특정 파일들이 열리지 않는다면, 해당 문서가 Word 2016과 호환되지 않거나 손상되었을 가능성이 높습니다.

혹시 제한된 보기의 영향으로 문서가 열리지 않는지 여부와, 앞서 진행해 주셨던 Process Explorer의 DLL 목록도 회신 바랍니다.

[제한된 보기 해제]

https://powerpointmvp.wordpress.com/2012/07/31/powerpoint-2010-%EC%A0%9C%ED%95%9C%EB%90%9C-%EB%B3%B4%EA%B8%B0-%EA%B8%B0%EB%8A%A5-%ED%95%B4%EC%A0%9C%ED%95%98%EA%B8%B0/

https://support.office.com/ko-kr/article/%EC%A0%9C%ED%95%9C%EB%90%9C-%EB%B3%B4%EA%B8%B0%EC%9D%98-%EC%A0%95%EC%9D%98-d6f09ac7-e6b9-4495-8e43-2bbcdbcb6653

[고급 파일 열기]

[파일]-[옵션]-[보안 센터]-[보안 센터 설정]에서 [고급 파일 설정]에서 혹시 DOCX(2007이상 문서)를 차단했는지 여부도 확인 바랍니다.

추가적인 내용이 있다면 하단의 [응답] 버튼을 눌러 회신해주시기 바랍니다.

제시해 드린 답변이 도움이 되었기를 바랍니다.

응답이 문제 해결에 도움이 되었다면, 아래에 있는 답변으로 [표시] 버튼을 눌러 주시기 바랍니다. 이는 유사한 증상을 겪는 다른 사용자들에게 도움이 될 수 있습니다.

감사합니다.