Windows 10 업그레이드 이후 Word 2016의 멈춤 현상 지속적으로 발생

Question

안녕하세요?

Windows 7 Pro를 쓰다가 Windows 10 Pro로 업그레이드를 했습니다.

이후 학교 계정으로 다운 받아서 설치한 Office 365가 자꾸 다운됩니다.

Windows 7에서는 별 이상이 없었는데 Windows 10으로 업그레이드 한 이후부터 계속 문제가 발생합니다.

Office와 Windows 10 모두 다시 설치해보았는데 해결되지 않았습니다.

Windows 10을 재설치할 때는 기존에 있던 앱을 모두 제거 후 다시 설치하는 것으로 했습니다.

특히 Word 2016로 문서작업을 하다가 약 3~5분 뒤에 컴퓨터가 완전히 멈추고 먹통이 되어버립니다.

아예 컴퓨터의 모든 파일을 포맷해야 하나요??

Windows 10 재설치와 포맷을 동시에 진행할 수 있습니까?

파일 및 앱 제거를 선택해도 C드라이브의 프로그램 파일들이 남아있더군요...

해결 방법을 알려주시면 감사하겠습니다.

좋은 하루 되십시오.

Answer 1

DLL 목록을 확인하면, 크게 문제가 될 수 있는 타사 프로그램은 전혀 보이지 않습니다.

혹시 Word 프로그램 사용시에만 문제가 되는지 여부와 [파일]-[옵션]-[고급]에서 "하드웨어 가속 사용 안 함"을 체크한 후 사용해 볼 수 있나요?

Office 프로그램도 완전히 삭제한 후 다시 설치해 보시기 바랍니다.

http://support.microsoft.com/kb/2739501/ko

Answer 2

Process CPU Private Bytes Working Set PID Description Company Name

System Idle Process 73.62 0 K 8 K 0  

System 0.91 96 K 11,196 K 4  

 Interrupts 1.01 0 K 0 K n/a Hardware Interrupts and DPCs 

 smss.exe  232 K 928 K 292  

csrss.exe  824 K 4,104 K 392  

csrss.exe 0.51 1,160 K 8,816 K 472  

wininit.exe  828 K 4,460 K 492  

 services.exe  2,744 K 5,764 K 600  

  svchost.exe 0.01 5,536 K 15,512 K 688 Host Process for Windows Services Microsoft Corporation

   SkypeHost.exe Suspended 16,928 K 12,156 K 3284 Microsoft Skype Microsoft Corporation

   RuntimeBroker.exe  15,568 K 29,376 K 3368 Runtime Broker Microsoft Corporation

    MicrosoftEdgeCP.exe 0.27 50,752 K 86,768 K 4956 Microsoft Edge Content Process Microsoft Corporation

    MicrosoftEdgeCP.exe 0.13 70,228 K 105,136 K 3680 Microsoft Edge Content Process Microsoft Corporation

    MicrosoftEdgeCP.exe 0.16 34,044 K 67,672 K 4896 Microsoft Edge Content Process Microsoft Corporation

    MicrosoftEdgeCP.exe 0.01 73,324 K 107,740 K 1524 Microsoft Edge Content Process Microsoft Corporation

   ShellExperienceHost.exe Suspended 24,184 K 51,448 K 3652 Windows Shell Experience Host Microsoft Corporation

   SearchUI.exe Suspended 34,188 K 69,352 K 3848 Search and Cortana application Microsoft Corporation

   SettingSyncHost.exe  5,176 K 4,648 K 3084 Host Process for Setting Synchronization Microsoft Corporation

   WmiPrvSE.exe  1,936 K 6,348 K 5456  

   ApplicationFrameHost.exe  6,168 K 21,408 K 3428 Application Frame Host Microsoft Corporation

   MicrosoftEdge.exe 0.02 28,608 K 62,060 K 5876 Microsoft Edge Microsoft Corporation

   browser_broker.exe  2,852 K 18,848 K 5868 Browser_Broker Microsoft Corporation

   FlashUtil_ActiveX.exe  2,692 K 11,852 K 5488 Adobe® Flash® Player Utility Adobe Systems Incorporated

   WmiPrvSE.exe  3,304 K 9,388 K 5084  

   TiWorker.exe 5.06 8,752 K 13,888 K 3244  

  svchost.exe 0.08 3,432 K 7,748 K 740 Host Process for Windows Services Microsoft Corporation

  svchost.exe 0.01 13,788 K 19,508 K 904 Host Process for Windows Services Microsoft Corporation

   audiodg.exe  5,628 K 7,148 K 5260  

  svchost.exe 0.01 6,000 K 15,288 K 908 Host Process for Windows Services Microsoft Corporation

  svchost.exe 0.01 39,072 K 47,032 K 956 Host Process for Windows Services Microsoft Corporation

  svchost.exe  1,768 K 6,812 K 968 Host Process for Windows Services Microsoft Corporation

  svchost.exe 1.74 33,388 K 53,108 K 1024 Host Process for Windows Services Microsoft Corporation

   sihost.exe  3,340 K 13,972 K 2956 Shell Infrastructure Host Microsoft Corporation

   taskhostw.exe 0.01 11,528 K 21,204 K 3036 Windows 작업을 위한 호스트 프로세스 Microsoft Corporation

  svchost.exe  10,372 K 17,612 K 1224 Host Process for Windows Services Microsoft Corporation

  igfxCUIService.exe  1,320 K 7,076 K 1296 igfxCUIService Module Intel Corporation

  svchost.exe 0.01 4,940 K 12,448 K 1416 Host Process for Windows Services Microsoft Corporation

  spoolsv.exe  5,520 K 16,164 K 1572 Spooler SubSystem App Microsoft Corporation

  svchost.exe  1,588 K 6,904 K 1904 Host Process for Windows Services Microsoft Corporation

  svchost.exe  5,552 K 19,176 K 1928 Host Process for Windows Services Microsoft Corporation

  MsMpEng.exe 3.70 105,692 K 94,116 K 1976 Antimalware Service Executable Microsoft Corporation

  svchost.exe  4,424 K 14,752 K 1996 Host Process for Windows Services Microsoft Corporation

  OfficeClickToRun.exe  25,084 K 36,660 K 272 Microsoft Office Click-to-Run Microsoft Corporation

  NisSrv.exe  9,408 K 3,276 K 2380 Microsoft Network Realtime Inspection Service Microsoft Corporation

  PresentationFontCache.exe  13,404 K 22,448 K 3176 PresentationFontCache.exe Microsoft Corporation

  SearchIndexer.exe  28,228 K 40,604 K 3872 Microsoft Windows Search 인덱서 Microsoft Corporation

  svchost.exe  2,812 K 8,324 K 4436 Host Process for Windows Services Microsoft Corporation

  svchost.exe  8,992 K 31,836 K 5392 Host Process for Windows Services Microsoft Corporation

  TrustedInstaller.exe 0.76 1,512 K 5,476 K 3900 Windows 모듈 설치 관리자 Microsoft Corporation

 lsass.exe  5,088 K 13,468 K 608 Local Security Authority Process Microsoft Corporation

winlogon.exe  1,848 K 8,460 K 552  

 dwm.exe 2.31 33,868 K 31,668 K 868  

 fontdrvhost.exe  516 K 2,600 K 4328  

explorer.exe 0.60 41,480 K 84,484 K 3324 Windows 탐색기 Microsoft Corporation

 AquaPreLoader.exe < 0.01 12,964 K 19,792 K 1376  

 OneDrive.exe  9,564 K 31,096 K 1440 Microsoft OneDrive Microsoft Corporation

 googledrivesync.exe  572 K 3,196 K 3056 Google Drive Google

  googledrivesync.exe 0.69 69,040 K 82,756 K 4116 Google Drive Google

 procexp.exe 8.36 15,384 K 44,280 K 4780 Sysinternals Process Explorer Sysinternals - www.sysinternals.com

 WINWORD.EXE < 0.01 74,660 K 95,136 K 1912 Microsoft Word Microsoft Corporation

igfxEM.exe  2,836 K 10,440 K 1984 igfxEM Module Intel Corporation

igfxTray.exe  2,608 K 9,220 K 620  

MpCmdRun.exe  2,384 K 8,760 K 2876  

GoogleCrashHandler.exe  1,092 K 228 K 4232  

CSISYNCCLIENT.EXE < 0.01 22,564 K 33,660 K 4280 Microsoft Office Document Cache Sync Client Interface Microsoft Corporation

 MSOSYNC.EXE  24,644 K 38,916 K 4544 Microsoft Office Document Cache Microsoft Corporation

Process: WINWORD.EXE Pid: 1912

Name Description Company Name Path

{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x0000000000000004.db   C:\ProgramData\Microsoft\Windows\Caches{6AF0698E-D558-4F6E-9B3C-3716689AF493}.2.ver0x0000000000000004.db

{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x0000000000000004.db   C:\Users\hahah\AppData\Local\Microsoft\Windows\Caches{AFBF9F1A-8EE8-4C77-AF34-C647E37CA0D9}.1.ver0x0000000000000004.db

{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000001.db   C:\ProgramData\Microsoft\Windows\Caches{DDF571F2-BE98-426D-8288-1A9A39C3FDA2}.2.ver0x0000000000000001.db

~FontCache-FontFace.dat   C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache~FontCache-FontFace.dat

~FontCache-S-1-5-21-1260084195-645280726-1070081578-1001.dat   C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache~FontCache-S-1-5-21-1260084195-645280726-1070081578-1001.dat

~FontCache-System.dat   C:\Windows\ServiceProfiles\LocalService\AppData\Local\FontCache~FontCache-System.dat

~WRF{60EF16F0-5350-4E25-9528-F3F8F930AF23}.tmp   C:\Users\hahah\AppData\Local\Microsoft\Windows\INetCache\Content.Word~WRF{60EF16F0-5350-4E25-9528-F3F8F930AF23}.tmp

actxprxy.dll ActiveX Interface Marshaling Library Microsoft Corporation C:\Windows\System32\actxprxy.dll

ADAL.DLL ADAL.Native for x86 Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\ADAL.DLL

advapi32.dll 고급 Windows 32 기반 API Microsoft Corporation C:\Windows\System32\advapi32.dll

AppvIsvStream32.dll AppVIsvStream32 Microsoft Corporation C:\Program Files\Common Files\microsoft shared\ClickToRun\AppvIsvStream32.dll

AppvIsvSubsystems32.dll AppVIsvSubsystems32 Microsoft Corporation C:\Program Files\Common Files\microsoft shared\ClickToRun\AppvIsvSubsystems32.dll

batang.ttc   C:\Windows\Fonts\batang.ttc

BCP47Langs.dll BCP47 Language Classes Microsoft Corporation C:\Windows\System32\BCP47Langs.dll

bcrypt.dll Windows 암호화 기본 라이브러리 Microsoft Corporation C:\Windows\System32\bcrypt.dll

bcryptprimitives.dll Windows Cryptographic Primitives Library Microsoft Corporation C:\Windows\System32\bcryptprimitives.dll

C_1252.NLS   C:\Windows\System32\C_1252.NLS

C_1255.NLS   C:\Windows\System32\C_1255.NLS

C2R32.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Common Files\microsoft shared\ClickToRun\C2R32.dll

cfgmgr32.dll Configuration Manager DLL Microsoft Corporation C:\Windows\System32\cfgmgr32.dll

CHART.DLL Microsoft Office Charting Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\CHART.DLL

clbcatq.dll COM+ Configuration Catalog Microsoft Corporation C:\Windows\System32\clbcatq.dll

combase.dll Windows용 Microsoft COM Microsoft Corporation C:\Windows\System32\combase.dll

comctl32.dll User Experience Controls Library Microsoft Corporation C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.10586.0_none_d3c2e4e965da4528\comctl32.dll

coml2.dll Microsoft COM for Windows Microsoft Corporation C:\Windows\System32\coml2.dll

counters.dat   C:\Users\hahah\AppData\Local\Microsoft\Windows\INetCache\counters.dat

crypt32.dll Crypto API32 Microsoft Corporation C:\Windows\System32\crypt32.dll

crypt32.dll.mui Crypto API32 Microsoft Corporation C:\Windows\System32\ko-KR\crypt32.dll.mui

cryptbase.dll Base cryptographic API DLL Microsoft Corporation C:\Windows\System32\cryptbase.dll

cryptnet.dll Crypto Network Related API Microsoft Corporation C:\Windows\System32\cryptnet.dll

cryptsp.dll Cryptographic Service Provider API Microsoft Corporation C:\Windows\System32\cryptsp.dll

cversions.2.db   C:\ProgramData\Microsoft\Windows\Caches\cversions.2.db

cversions.2.db   C:\ProgramData\Microsoft\Windows\Caches\cversions.2.db

d2d1.dll Microsoft D2D 라이브러리 Microsoft Corporation C:\Windows\System32\d2d1.dll

d3d10_1.dll Direct3D 10.1 Runtime Microsoft Corporation C:\Windows\System32\d3d10_1.dll

d3d10_1core.dll Direct3D 10.1 Runtime Microsoft Corporation C:\Windows\System32\d3d10_1core.dll

d3d10warp.dll Direct3D 10 Rasterizer Microsoft Corporation C:\Windows\System32\d3d10warp.dll

d3d11.dll Direct3D 11 Runtime Microsoft Corporation C:\Windows\System32\d3d11.dll

DataExchange.dll Data exchange Microsoft Corporation C:\Windows\System32\DataExchange.dll

dcomp.dll Microsoft DirectComposition Library Microsoft Corporation C:\Windows\System32\dcomp.dll

dhcpcsvc.dll DHCP 클라이언트 서비스 Microsoft Corporation C:\Windows\System32\dhcpcsvc.dll

dhcpcsvc6.dll DHCPv6 클라이언트 Microsoft Corporation C:\Windows\System32\dhcpcsvc6.dll

dnsapi.dll DNS 클라이언트 API DLL Microsoft Corporation C:\Windows\System32\dnsapi.dll

dpapi.dll Data Protection API Microsoft Corporation C:\Windows\System32\dpapi.dll

dui70.dll Windows DirectUI 엔진 Microsoft Corporation C:\Windows\System32\dui70.dll

dwmapi.dll Microsoft 바탕 화면 창 관리자 API Microsoft Corporation C:\Windows\System32\dwmapi.dll

DWrite.dll Microsoft DirectX 입력 체계 서비스 Microsoft Corporation C:\Windows\System32\DWrite.dll

dxgi.dll DirectX Graphics Infrastructure Microsoft Corporation C:\Windows\System32\dxgi.dll

edputil.dll EDP 유틸리티 Microsoft Corporation C:\Windows\System32\edputil.dll

fastprox.dll WMI Custom Marshaller Microsoft Corporation C:\Windows\System32\wbem\fastprox.dll

FBIBLIO.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\FBIBLIO.DLL

FBIBLIO.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\FBIBLIO.DLL

FDATE.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\FDATE.DLL

FDATE.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\FDATE.DLL

FPERSON.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\FPERSON.DLL

FPERSON.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\FPERSON.DLL

FPLACE.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\FPLACE.DLL

FPLACE.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\FPLACE.DLL

FWPUCLNT.DLL FWP/IPsec 사용자 모드 API Microsoft Corporation C:\Windows\System32\FWPUCLNT.DLL

gdi32.dll GDI Client DLL Microsoft Corporation C:\Windows\System32\gdi32.dll

GdiPlus.dll Microsoft GDI+ Microsoft Corporation C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.10586.20_none_22adb5eaa762c7fa\GdiPlus.dll

GKINTL.DLL Microsoft Word Genko Add-in Resource Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\1042\GKINTL.DLL

globinputhost.dll Windows Globalization Extension API for Input Microsoft Corporation C:\Windows\System32\globinputhost.dll

IDStore.dll Identity Store Microsoft Corporation C:\Windows\System32\IDStore.dll

ieapfltr.dll Microsoft SmartScreen Filter Microsoft Corporation C:\Windows\System32\ieapfltr.dll

ieframe.dll 인터넷 브라우저 Microsoft Corporation C:\Windows\System32\ieframe.dll

ieframe.dll 인터넷 브라우저 Microsoft Corporation C:\Windows\System32\ieframe.dll

ieframe.dll.mui 인터넷 브라우저 Microsoft Corporation C:\Windows\System32\ko-KR\ieframe.dll.mui

iertutil.dll Internet Explorer용 런타임 유틸리티 Microsoft Corporation C:\Windows\System32\iertutil.dll

imagehlp.dll Windows NT Image Helper Microsoft Corporation C:\Windows\System32\imagehlp.dll

IMCONTACT.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\IMCONTACT.DLL

IMETIP.DLL Microsoft IME Microsoft Corporation C:\Windows\System32\IME\SHARED\IMETIP.DLL

IMJKAPI.DLL Microsoft IME Microsoft Corporation C:\Windows\System32\IME\SHARED\IMJKAPI.DLL

imkrapi.dll Microsoft IME Microsoft Corporation C:\Windows\System32\IME\IMEKR\imkrapi.dll

imkrtip.dll Microsoft IME Microsoft Corporation C:\Windows\System32\IME\IMEKR\imkrtip.dll

imm32.dll Multi-User Windows IMM32 API Client DLL Microsoft Corporation C:\Windows\System32\imm32.dll

IPHLPAPI.DLL IP 도우미 API Microsoft Corporation C:\Windows\System32\IPHLPAPI.DLL

jscript9.dll Microsoft (R) JScript Microsoft Corporation C:\Windows\System32\jscript9.dll

kernel.appcore.dll AppModel API Host Microsoft Corporation C:\Windows\System32\kernel.appcore.dll

kernel32.dll Windows NT 기반 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\kernel32.dll

KernelBase.dll Windows NT 기반 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\KernelBase.dll

KernelBase.dll.mui Windows NT 기반 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\ko-KR\KernelBase.dll.mui

KSTRECOG.DLL Microsoft Office 16.0 Korean SmartTag Recognizer Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\KSTRECOG.DLL

locale.nls   C:\Windows\System32\locale.nls

malgun.ttf   C:\Windows\Fonts\malgun.ttf

malgunbd.ttf   C:\Windows\Fonts\malgunbd.ttf

METCONV.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\METCONV.DLL

mfc140.dll MFCDLL Shared Library - Retail Version Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\SystemX86\mfc140.dll

mfc140kor.dll MFC Language Specific Resources Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\SystemX86\mfc140kor.dll

mlang.dll Multi Language Support DLL Microsoft Corporation C:\Windows\System32\mlang.dll

MOFL.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\MOFL.DLL

MOFL.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\MOFL.DLL

msasn1.dll ASN.1 Runtime APIs Microsoft Corporation C:\Windows\System32\msasn1.dll

mscoree.dll Microsoft .NET Runtime Execution Engine Microsoft Corporation C:\Windows\System32\mscoree.dll

mscoreei.dll Microsoft .NET Runtime Execution Engine Microsoft Corporation C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll

msctf.dll MSCTF Server DLL Microsoft Corporation C:\Windows\System32\msctf.dll

msctf.dll.mui MSCTF Server DLL Microsoft Corporation C:\Windows\System32\ko-KR\msctf.dll.mui

MSGR3KO.DLL Microsoft Office 16.0 Korean Grammar Checker DLL Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\PROOF\1042\MSGR3KO.DLL

mshtml.dll Microsoft(R) HTML 뷰어 Microsoft Corporation C:\Windows\System32\mshtml.dll

mshtml.dll.mui Microsoft(R) HTML 뷰어 Microsoft Corporation C:\Windows\System32\ko-KR\mshtml.dll.mui

msi.dll Windows Installer Microsoft Corporation C:\Windows\System32\msi.dll

msimg32.dll GDIEXT Client DLL Microsoft Corporation C:\Windows\System32\msimg32.dll

msimtf.dll 액티브 IMM 서버 DLL Microsoft Corporation C:\Windows\System32\msimtf.dll

mskeyprotect.dll Microsoft 키 보호 공급자 Microsoft Corporation C:\Windows\System32\mskeyprotect.dll

MSLID.DLL Language Identification Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\PROOF\MSLID.DLL

msls31.dll Microsoft Line Services library file Microsoft Corporation C:\Windows\System32\msls31.dll

MSO.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\MSO.DLL

MSO.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\MSO.DLL

Mso20win32client.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\Mso20win32client.dll

Mso30win32client.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\Mso30win32client.dll

MSO40UIRES.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\MSO40UIRES.DLL

Mso40UIwin32client.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\Mso40UIwin32client.dll

MSO99LRES.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\MSO99LRES.DLL

Mso99Lwin32client.dll Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\Mso99Lwin32client.dll

MSOHEV.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\MSOHEV.DLL

MSOINTL.DLL Office International Resources Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\1042\MSOINTL.DLL

msointl30.dll Office 다국어 리소스 Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\1042\msointl30.dll

MSORES.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\MSORES.DLL

msproof7.dll Proofing Services Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\msproof7.dll

MSPTLS.DLL Microsoft Office 2016 component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\MSPTLS.DLL

MSSP3KO.LEX   C:\Program Files\Microsoft Office\root\Office16\PROOF\MSSP3KO.LEX

MSSP7EN.LEX Microsoft English Natural Language Server Data and Code Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\PROOF\MSSP7EN.LEX

msspell7.dll Natural Language Spelling Service Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\PROOF\msspell7.dll

MsSpellCheckingFacility.dll Microsoft 맞춤법 검사 기능 Microsoft Corporation C:\Windows\System32\MsSpellCheckingFacility.dll

MSSTKO32.DLL Microsoft Office 16.0 Korean Stemmer Engine Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\PROOF\MSSTKO32.DLL

MSTAG.TLB   C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\MSTAG.TLB

msvcp100.dll Microsoft® C Runtime Library Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\SystemX86\msvcp100.dll

msvcp140.dll Microsoft® C Runtime Library Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\msvcp140.dll

msvcr100.dll Microsoft® C Runtime Library Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\SystemX86\msvcr100.dll

msvcrt.dll Windows NT CRT DLL Microsoft Corporation C:\Windows\System32\msvcrt.dll

MSWORD.OLB Microsoft Word Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\MSWORD.OLB

mswsock.dll Microsoft Windows 소켓 2.0 서비스 공급자 Microsoft Corporation C:\Windows\System32\mswsock.dll

mswsock.dll.mui Microsoft Windows 소켓 2.0 서비스 공급자 Microsoft Corporation C:\Windows\System32\ko-KR\mswsock.dll.mui

msxml3.dll MSXML 3.0 Microsoft Corporation C:\Windows\System32\msxml3.dll

msxml3r.dll XML Resources Microsoft Corporation C:\Windows\System32\msxml3r.dll

msxml6.dll MSXML 6.0 Microsoft Corporation C:\Windows\System32\msxml6.dll

msxml6r.dll XML Resources Microsoft Corporation C:\Windows\System32\msxml6r.dll

ncrypt.dll Windows NCrypt 라우터 Microsoft Corporation C:\Windows\System32\ncrypt.dll

ncryptsslp.dll Microsoft SChannel Provider Microsoft Corporation C:\Windows\System32\ncryptsslp.dll

netapi32.dll Net Win32 API DLL Microsoft Corporation C:\Windows\System32\netapi32.dll

netprofm.dll Network List Manager Microsoft Corporation C:\Windows\System32\netprofm.dll

netutils.dll Net Win32 API Helpers DLL Microsoft Corporation C:\Windows\System32\netutils.dll

normaliz.dll Unicode Normalization DLL Microsoft Corporation C:\Windows\System32\normaliz.dll

normnfd.nls   C:\Windows\System32\normnfd.nls

normnfkc.nls   C:\Windows\System32\normnfkc.nls

npmproxy.dll Network List Manager Proxy Microsoft Corporation C:\Windows\System32\npmproxy.dll

nsi.dll NSI User-mode interface DLL Microsoft Corporation C:\Windows\System32\nsi.dll

ntasn1.dll Microsoft ASN.1 API Microsoft Corporation C:\Windows\System32\ntasn1.dll

ntdll.dll NT 계층 DLL Microsoft Corporation C:\Windows\System32\ntdll.dll

ntmarta.dll Windows NT MARTA 공급자 Microsoft Corporation C:\Windows\System32\ntmarta.dll

OART.DLL Microsoft OfficeArt Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\OART.DLL

OFFICE.ODF Microsoft Office culture data dll Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\Cultures\OFFICE.ODF

ole32.dll Windows용 Microsoft OLE Microsoft Corporation C:\Windows\System32\ole32.dll

oleacc.dll Active Accessibility Core Component Microsoft Corporation C:\Windows\System32\oleacc.dll

oleaccrc.dll Active Accessibility Resource DLL Microsoft Corporation C:\Windows\System32\oleaccrc.dll

oleaut32.dll  Microsoft Corporation C:\Windows\System32\oleaut32.dll

oledlg.dll OLE 사용자 인터페이스 지원 Microsoft Corporation C:\Windows\System32\oledlg.dll

OnDemandConnRouteHelper.dll On Demand Connctiond Route Helper Microsoft Corporation C:\Windows\System32\OnDemandConnRouteHelper.dll

powrprof.dll 전원 프로필 도우미 DLL Microsoft Corporation C:\Windows\System32\powrprof.dll

profapi.dll User Profile Basic API Microsoft Corporation C:\Windows\System32\profapi.dll

propsys.dll Microsoft 속성 시스템 Microsoft Corporation C:\Windows\System32\propsys.dll

propsys.dll.mui Microsoft 속성 시스템 Microsoft Corporation C:\Windows\System32\ko-KR\propsys.dll.mui

rasadhlp.dll Remote Access AutoDial Helper Microsoft Corporation C:\Windows\System32\rasadhlp.dll

RICHED20.DLL RichEdit Version 8.0 Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\OFFICE16\RICHED20.DLL

rpcrt4.dll 원격 프로시저 호출 런타임 Microsoft Corporation C:\Windows\System32\rpcrt4.dll

rsaenh.dll Microsoft Enhanced Cryptographic Provider Microsoft Corporation C:\Windows\System32\rsaenh.dll

samlib.dll SAM Library DLL Microsoft Corporation C:\Windows\System32\samlib.dll

schannel.dll TLS/SSL 보안 공급자 Microsoft Corporation C:\Windows\System32\schannel.dll

sechost.dll Host for SCM/SDDL/LSA Lookup APIs Microsoft Corporation C:\Windows\System32\sechost.dll

secur32.dll Security Support Provider Interface Microsoft Corporation C:\Windows\System32\secur32.dll

seguisym.ttf   C:\Windows\Fonts\seguisym.ttf

SHCore.dll SHCORE Microsoft Corporation C:\Windows\System32\SHCore.dll

shell32.dll Windows 셸 공용 Dll Microsoft Corporation C:\Windows\System32\shell32.dll

shell32.dll.mui Windows 셸 공용 Dll Microsoft Corporation C:\Windows\System32\ko-KR\shell32.dll.mui

shlwapi.dll 셸 표준 이하 유틸리티 라이브러리 Microsoft Corporation C:\Windows\System32\shlwapi.dll

slc.dll 소프트웨어 라이선스 클라이언트 Dll Microsoft Corporation C:\Windows\System32\slc.dll

SortDefault.nls   C:\Windows\Globalization\Sorting\SortDefault.nls

sppc.dll 소프트웨어 라이선스 클라이언트 Dll Microsoft Corporation C:\Windows\System32\sppc.dll

srpapi.dll SRP API Dll Microsoft Corporation C:\Windows\System32\srpapi.dll

sspicli.dll Security Support Provider Interface Microsoft Corporation C:\Windows\System32\sspicli.dll

StaticCache.dat   C:\Windows\Fonts\StaticCache.dat

stdole2.tlb  Microsoft Corporation C:\Windows\System32\stdole2.tlb

STINTL.DLL Microsoft Office 2016 구성 요소 Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Smart Tag\1042\STINTL.DLL

sxs.dll 퓨전 2.5 Microsoft Corporation C:\Windows\System32\sxs.dll

thumbcache.dll Microsoft 축소판 그림 캐시 Microsoft Corporation C:\Windows\System32\thumbcache.dll

times.ttf   C:\Windows\Fonts\times.ttf

timesbd.ttf   C:\Windows\Fonts\timesbd.ttf

twinapi.appcore.dll twinapi.appcore Microsoft Corporation C:\Windows\System32\twinapi.appcore.dll

twinapi.dll twinapi Microsoft Corporation C:\Windows\System32\twinapi.dll

ucrtbase.dll Microsoft® C Runtime Library Microsoft Corporation C:\Windows\System32\ucrtbase.dll

urlmon.dll OLE32 Extensions for Win32 Microsoft Corporation C:\Windows\System32\urlmon.dll

urlmon.dll.mui OLE32 Extensions for Win32 Microsoft Corporation C:\Windows\System32\ko-KR\urlmon.dll.mui

user32.dll 다중 사용자 Windows 사용자 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\user32.dll

user32.dll.mui 다중 사용자 Windows 사용자 API 클라이언트 DLL Microsoft Corporation C:\Windows\System32\ko-KR\user32.dll.mui

userenv.dll Userenv Microsoft Corporation C:\Windows\System32\userenv.dll

usp10.dll Uniscribe Unicode script processor Microsoft Corporation C:\Windows\System32\usp10.dll

uxtheme.dll Microsoft UxTheme 라이브러리 Microsoft Corporation C:\Windows\System32\uxtheme.dll

VBE7.DLL Visual Basic Design Time Environment Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\VBA\VBA7.1\VBE7.DLL

VBE7.DLL Visual Basic Design Time Environment Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\VBA\VBA7.1\VBE7.DLL

VBE7.DLL Visual Basic Design Time Environment Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\VBA\VBA7.1\VBE7.DLL

VBE7INTL.DLL Visual Basic Environment International Resources Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\VBA\VBA7.1\1042\VBE7INTL.DLL

VBEUI.DLL Microsoft Visual Basic for Applications component Microsoft Corporation C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\Microsoft Shared\VBA\VBA7.1\VBEUI.DLL

vcruntime140.dll Microsoft® C Runtime Library Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\vcruntime140.dll

version.dll Version Checking and File Installation Libraries Microsoft Corporation C:\Windows\System32\version.dll

vstoee.dll Visual Studio Tools for Office Execution Engine Microsoft Corporation C:\Program Files\Common Files\microsoft shared\VSTO\vstoee.dll

VSTOLoader.dll Visual Studio Tools for Office Loader Microsoft Corporation C:\Program Files\Common Files\microsoft shared\VSTO\10.0\VSTOLoader.dll

VSTOLoaderUI.dll Visual Studio Tools for Office Loader Resources Microsoft Corporation C:\Program Files\Common Files\microsoft shared\VSTO\10.0\1042\VSTOLoaderUI.dll

wbemcomn.dll WMI Microsoft Corporation C:\Windows\System32\wbemcomn.dll

wbemprox.dll WMI Microsoft Corporation C:\Windows\System32\wbem\wbemprox.dll

wbemsvc.dll WMI Microsoft Corporation C:\Windows\System32\wbem\wbemsvc.dll

webio.dll 웹 전송 프로토콜 API Microsoft Corporation C:\Windows\System32\webio.dll

webservices.dll Windows 웹 서비스 런타임 Microsoft Corporation C:\Windows\System32\webservices.dll

Windows.Globalization.dll Windows Globalization Microsoft Corporation C:\Windows\System32\Windows.Globalization.dll

windows.storage.dll Microsoft WinRT 저장소 API Microsoft Corporation C:\Windows\System32\windows.storage.dll

WindowsCodecs.dll Microsoft Windows Codecs Library Microsoft Corporation C:\Windows\System32\WindowsCodecs.dll

winhttp.dll Windows HTTP Services Microsoft Corporation C:\Windows\System32\winhttp.dll

wininet.dll Win32용 인터넷 확장 Microsoft Corporation C:\Windows\System32\wininet.dll

winmm.dll MCI API DLL Microsoft Corporation C:\Windows\System32\winmm.dll

winmm.dll.mui MCI API DLL Microsoft Corporation C:\Windows\System32\ko-KR\winmm.dll.mui

winmmbase.dll Base Multimedia Extension API DLL Microsoft Corporation C:\Windows\System32\winmmbase.dll

winnlsres.dll NLSBuild 리소스 DLL Microsoft Corporation C:\Windows\System32\winnlsres.dll

winnlsres.dll.mui NLSBuild 리소스 DLL Microsoft Corporation C:\Windows\System32\ko-KR\winnlsres.dll.mui

winnsi.dll Network Store Information RPC interface Microsoft Corporation C:\Windows\System32\winnsi.dll

winspool.drv Windows 스플러 드라이버 Microsoft Corporation C:\Windows\System32\winspool.drv

winsta.dll Winstation Library Microsoft Corporation C:\Windows\System32\winsta.dll

wintrust.dll Microsoft Trust Verification APIs Microsoft Corporation C:\Windows\System32\wintrust.dll

WINWORD.EXE Microsoft Word Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\WINWORD.EXE

wkscli.dll Workstation Service Client DLL Microsoft Corporation C:\Windows\System32\wkscli.dll

wlidprov.dll Microsoft® Account Provider Microsoft Corporation C:\Windows\System32\wlidprov.dll

ws2_32.dll Windows 소켓 2.0 32비트 DLL Microsoft Corporation C:\Windows\System32\ws2_32.dll

wtsapi32.dll Windows Remote Desktop Session Host Server SDK APIs Microsoft Corporation C:\Windows\System32\wtsapi32.dll

WWINTL.DLL Microsoft Word Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\1042\WWINTL.DLL

WWLIB.DLL Microsoft Word Microsoft Corporation C:\Program Files\Microsoft Office\root\Office16\WWLIB.DLL

xmllite.dll Microsoft XmlLite Library Microsoft Corporation C:\Windows\System32\xmllite.dll

Answer 3

안녕하십니까? HAHYUNGLEE님

Microsoft Community 사이트를 방문해 주셔서 감사합니다.

문의 하신 Word 2016에서 멈춤 문제에 대해 안내를 드리겠습니다.

먼저 말씀해 주신 내용처럼 3~5분 정도 사용시 반복적으로 문제가 발생된다면, 현재 설치된 프로그램/장치 드라이버 중에서 문제를 일으키는 요서를 확인해 봐야 합니다.

아래 내용 확인 후 Process Explorer의 DLL 목록을 회신 주시기 바랍니다.

1. 타사 프로그램과 충돌 - 문서 보안 DRM(Fasoo.com, McAfee, Document-Safer, SoftCamp, Mark-Any....)프로그램이 설치되어 있다면 반드시 제거하고 진행하시기 바랍니다.

http://support.microsoft.com/kb/976960/ko

(Process Explorer의 다운로드 경로가 손상되었으니 아래 경로에서 다운로드 받으시기 바랍니다.)

http://technet.microsoft.com/ko-kr/sysinternals/bb896653.aspx

추가적인 내용이 있다면 하단의 [응답] 버튼을 눌러 회신해주시기 바랍니다.

제시해 드린 답변이 도움이 되었기를 바랍니다.

응답이 문제 해결에 도움이 되었다면, 아래에 있는 답변으로 [표시] 버튼을 눌러 주시기 바랍니다. 이는 유사한 증상을 겪는 다른 사용자들에게 도움이 될 수 있습니다.

감사합니다.