마이크로소프트365 업그레이드 중 에러

Question

마이크로소프트 365를 Personal에서 Family로 업그레이드를 원합니다.

계정 업그레이드 중 아래와 같이 에러가 발생합니다. 조치를 원합니다.

Answer 1

Hello 남훈 김! I'm Gunasekar and I'd be happy to help you with your question.

I understand that you are having trouble upgrading your Microsoft Office 365 Personal Subscription to Family 365.

Unfortunately, the screenshot of the error message you attached is not visible on this thread. I request you to re-insert the images again.

Switch between Microsoft 365 subscriptions (related article for your reference)

https://support.microsoft.com/help/3fcc1efc-2722-427f-8efa-db94b9b0a36b

If you are having trouble with the upgrade, try different devices and clear your browsing history, cache and cookies to fix any issues related to browsers.

Switch to Microsoft 365 Family - https://go.microsoft.com/fwlink/?linkid=2152153

Upgrade your Family subscription using the same account you used for Personal. Depending on the subscription you’re moving to, the adjusted number of days added to your new subscription may result in less time being added than the amount of time remaining on your original subscription.

I hope this information helps. If you have any questions, please let me know and I will be happy to help you further.

Best regards,

Gunasekar N