비지니스계정 구독취소

Question

ID *************.onmicrosoft.com

무료체험판 이후 구독 취소하려는데 날짜가 지나서 되질 않아서요

해당 아이디 구독취소하려면 어떻게 해야하나요?

사용기간도 2~3일밖에 되지않아요...

Answer 1

Hi, Choi Sunghee1

Good day!

Thank you for posting to Microsoft Community. We are glad to assist you!

According to your description, you would like to cancel your trial subscription.

You can cancel your free trial at any time to stop future charges. To cancel a free trial, please follow the detailed instructions based on -Microsoft 365 관리 센터 반복 청구 관리 | Microsoft Learn.

If you don't turn off recurring billing, after your one month free trial ends, you're charged the applicable subscription fee. If your trial subscription doesn't have a payment method associated with it, you can just let it expire at the end of the trial period, and you won't be charged.

For further assistance, you also can contact Microsoft Billing team directly - 국가 또는 지역별 비즈니스 지원 전화 번호에 대한 Microsoft 365 찾기 - Microsoft 365 admin | Microsoft Learn.

Microsoft Billing team has only required permissionto reset your account on the backend. They are the only responsible and privileged support team for subscription questions.

During the phone call, you will need to provide the information you have received through your subscription, such as: Your company name, billing information, phone number, alternate email address, etc. Therefore, our privacy team can help you reset your multi-factor authentication, and after the reset, you can add your account back to your authenticator app on your new phone and set it up from scratch or choose a different authentication method to log in to your account.

Here are some tips and an example of a prompt to help you navigate the IVR more effectively:

In some countries, it is an automated conversation like: First, when you call the hotline, it will be asked as follows:

IVR: What kind of problem are you concerned about?

Customer: Billing

IVR: What kind of product do you use?

Customer: Office 365 for business.

IVR confirmation: education or company account?

Customer: For companies

IVR: Are you an administrator?

Customer: Yes.

IVR: Do you have the other administrator in your organization?

Customer: No.

IVR: Do you need a... Service request?

Customer: Yes

Thank you for your precious time and your kind understanding.

I hope this information helps you to reach data protection team to open ticket.
Hope you everything is going well for you.

Thank you for your precious time and your understanding would be highly appreciated.

Sincerely,

Alex | Microsoft Community Moderator.