구독 연장 실패후 새로운 결제방법 등록이 되지 않아 이용을 못하고 있습니다.

Question

안녕하세요.

마이크로소프트 365를 구독중인데요.

결제로 사용되던 카드에 문제가 생겨서 구독 연장이 되지 않았고,

새로운 카드를 등록하려는데, 등록이 되지 않습니다.

카드의 정보를 다 정확하게 기록했고, 제 계정 주소록의 청구 주소도 업데이트 했음에도

모든 필드의 세부 정보가 올바른지 확인하거나 다른 카드를 사용해 보세요

라는 메세지만 나오고 그 다음으로 진행할 수가 없어요.

어떻게 해야 하나요

Answer 1

Hi, Jake SH Kim

Good day!

Thank you for posting to Microsoft Community. We are glad to assist you!

According to your description, I'm sorry to hear you're having trouble with your Microsoft 365 subscription renewal.

First of all, would you please tell us what's your specific M365 subscription that you're using, whether it's M365 for home, standard business subscription or other subscription? This is really important to us and please feel free to share it with us for further assistance.

If you're using Office 365 for business subscription, please try following steps and see if it can make any differences:

1. Double-check your card details: Ensure that all the information you entered is correct, including the card number, expiration date, CVV, and billing address.
2. Clear your browser cache: Sometimes, clearing your browser's cache and cookies can help resolve issues with online forms.
3. Try a different browser or device: If possible, try using a different web browser or device to update your payment method.
4. Use a different card: If you have another card available, try using it to update your payment method.

If these steps don't resolve the issue, you can contact Microsoft Billing Support for further assistance. You can reach them through the고객 서비스 전화 번호 - Microsoft 지원. They can provide more specific help and guide you through the process.

Thank you for your precious time and your understanding would be highly appreciated.

Sincerely,

Alex | Microsoft Community Moderator.