마이크로소프트 구독해지가 안됩니다.

Question

Microsoft 365 Family의 구독을 해지 할려고 하는데 문제가 있습니다.

구독 해지창을 띄우면 이미지와 같이 알 수 없는 문제가 생겼다며 해지를 하지 못하고 있습니다..

어떻게하면 해지할 수 있나요?

Answer 1

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor.

Based on your description, kindly try to perform the following workarounds in case this would work:

1. Sign out and re-sign in to your account.
2. Use different devices and network services.
3. Changing browsers. (Google Chrome, Microsoft Edge, Safari etc.)

Then, check if you can manually cancel the subscription again on account.microsoft.com > Subscriptions.

If the issue persists, please reach out directly to Microsoft Support for further assistance, as they have the tools and resources to properly investigate this case and cancel your subscription:

https://support.microsoft.com/home/contact?Sour...

Microsoft 365 and Office > Manage My Subscription > Confirm > Chat with a support agent in your web browser

Thank you for your kindness and understanding! Please let me know if you need anything else.

Best regards,

Darhyl