년간 결제 환불문의

Question

무료체험 후 년간 자동결제가 되었다고 문자가 왔습니다.

취소는 된거 같은데 환불처리가 아직 되지 않았습니다.

환불 요청드립니다.

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.