원드라이브 파일 삭제 현상

Question

원드라이브를 구독 중인데 지속적으로 파일이 삭제되는 현상이 발생합니다. 알게될때마다 휴지통에서 복구하였는데, 현재는 휴지통에서도 삭제된 파일이 탐지되지 않습니다. 삭제된 파일을 복구하고싶고, 앞으로 동일한 문제가 발생되지 않길 바랍니다.

Answer 1

Hello Sungeun,

Thank you for reaching out to Microsoft Q&A Support forum.

Your OneDrive files keep getting deleted and no longer appear in the Recycle Bin, and now you're hoping to recover them and prevent this from happening again. I can relate the inconvenience this may have caused, not to worry, I will do my best to assist.

Here are some common causes:

Malware or third-party apps: Some apps or malware can delete files without your knowledge.

Storage limit exceeded: If your OneDrive is full, it may stop syncing or behave unpredictably.

How to Recover Deleted Files:

**>>**Kindly try signing into your OneDrive through an InPrivate or incognito browser window and check if your files appear there.>>
https://onedrive.live.com/
**

**You might want to take a look at the links below for troubleshooting steps that could help you recover your missing files on OneDrive.
https://support.microsoft.com/office/restore-your-onedrive-fa231298-759d-41cf-bcd0-25ac53eb8a15

https://support.microsoft.com/office/restore-deleted-files-or-folders-in-onedrive-949ada80-0026-4db3-a953-c99083e6a84f

https://support.microsoft.com/office/find-lost-or-missing-files-in-onedrive-0d929e0d-8682-4295-982b-4bd75a3daa01

I hope these suggestion works!

Please contact again if you need further assistance.

Best Regards,
Obyziotta / Microsoft Q&A Support Moderator