내 PC에서 설정 > 개인정보 및 보안 > 장치 보안 > 데이터 암호화 - 내부오류

Question

내 PC 설정 > 개인정보 및 보안 > 장치 보안 > 데이터 암호화 를 실행할 때,

보안강화 및 기타 혜택을 이용하려면 Microsoft에 로그인하라는 기능이 있어

MS에 로그인하였는데,

'오류가 발생했습니다. 내부 오류입니다. 다시 시도해보세요.' 라는 경고창만 계속 확인됩니다.

여러번 시도해도 같은 에러창이 떠서 어떻게 처리해야할지 안내 부탁드립니다.

Answer 1

Hi

I hope you are doing well!. I'm Jhun, an independent advisor. Sorry to hear that your having a problem with this. Please let me assist you. This continuing "internal error" message usually points to a system or account-related interuption. Let’s try some steps to fix this

1. Check microsoft account verification

-Go to microsoft and sign in to your account.

-Under Security, make sure your identity is verified.

-If you see a "Verify" button, click it and follow the instructions this usually can be verified thru email or a phone text code.

2. Synchronize your acount on Windows

-Go to Settings then click Accounts then Your Info.

-See if your Microsoft account is listed and prompts as “Signed in”.

-Scroll down and click “Sync your settings” — toggle it off, then back on.

-Then restart your PC.

3. CLEAR CREDENTIAL MANAGER

At some instances an old or corrupted credentials interfere with encryption.

• Open Control Panel > User Accounts > Credential Manager.

-Under Windows Credentials, remove any entries related to your Microsoft account or encryption features.

-Restart the PC and sign in again.

4. Check policy group (for Pro and Enterprise only).

-Press WIN+R, type gpedit.msc, and Enter.

-Navigate to:

   Computer Configuration > Administrative Templates > Windows Components > BitLocker Drive        Encryption

-Make sure policies like “Control use of BitLocker on removable drives” are set to "Not Configured".

5. Enable TPM and Secure boot

-Restart your PC and go to your BIOS/UEFI settings (accessing it may vary depending on your mother board brand and model but this is usually by pressing "F2", "Del" or Esc during boot stage.

-Make sure TPM (Trusted Platform Module) is enabled.

-Enable Secure Boot as well.

-Save changes and exit BIOS.

Best Regards,

Jhun