노트북 microsoft 365와 연동하여 추가 스토리지를 인식하지 못하는 문제

Question

노트북에서 microsoft 365가 제공하는 1TB와 추가 저장소 1TB를 구독 서비스를 사용 중입니다. microsoft 365 재갱신 후 추가 저장소를 인식하지 못하고 저장공간 부족으로 원드라이브가 동기화되지 않습니다.

Answer 1

Hello Sanghee,

Thank you for reaching out regarding the issue with OneDrive not recognizing your additional storage after renewing your Microsoft 365 subscription. I understand how inconveniencing this can be, especially when you're using both the 1 TB provided by Microsoft 365 and an additional 1 TB of local storage on your laptop.

Here are some recommended steps to resolve the issue:

1: Verify Your Account

• Visit account.microsoft.com/services and confirm that your Microsoft 365 subscription is active under the correct account.
• Ensure you're using the same account to sign into OneDrive.

2: Unlink and Re-Link OneDrive

• Right-click the OneDrive icon in your system tray.
• Go to Settings > Account and click Unlink this PC.
• Close OneDrive completely.
• Reopen OneDrive and sign in again with your Microsoft 365 credentials.
• Wait for the initial sync to complete.

3: Force a Storage Refresh

• Go to https://onedrive.live.com.
• Check the lower-left corner for your storage quota.
• If it shows 1 TB online but not in the desktop app, click the quota display to trigger a refresh.

4: Reset the OneDrive Client

• Press Windows + R, type: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
• Press Enter and wait 30 seconds.
• Reopen OneDrive and sign in again.

5: Check for Sync Problems

• Right-click the OneDrive icon and select View sync problems.
• Resolve any listed issues.
• Also check your OneDrive Recycle Bin—items here still count against your quota.

Best Regards,

Adaeze || Microsoft Q&A Forum Support