정기결제 환불 요청합니다.

Question

매월 돈이 빠져나가고 있습니다.(8월 8일 기준 9,356원.)

정기 결제는 만료되었는데, 매달 결제가 이루어집니다.

해당 계정이 아닌지, 맞다면 구독취소와 환불요청합니다.

Answer 1

Hi, thank you for reaching out. I’m happy to help.

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

Log in to all of your Microsoft accounts and check if you can see the charges there. https://account.microsoft.com/services/microsoft365/billing

If you see the charge, here’s how to cancel your Microsoft 365 subscription:

https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

If it doesn't work or you need further assistance, I recommend contacting Microsoft Billing Support directly for your security and privacy. This request may involve personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Type "Chat with an agent" and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent.

Customer service phone numbers: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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