office를 편집할 수 없습니다.

Question

Correlation Id: f768ca26-f7e4-402a-8f6d-08046846a7ed

Timestamp: 2025-08-14T09:41:42.000Z

DPTI: 45a93b5aca2e6869709865a1d25497fbb7887594a0661be4004f5469bf75cf70

Message: The credential is invalid. Unexpected sub status (6008).

Tag: 657rx

Code: 2148073494

로그인 시 오류가 났다고 하고 위에처럼 코드가 뜨고 로그인이 되지 않습니다.

Answer 1

Dear Choi Seo-hyun,

Thanks for reaching out to Microsoft Q&A forum support.

I understand you are experiencing an issue where you cannot edit Office documents and receive a login error with code 2148073494 and substatus 6008.

A similar issue has been resolved in similar cases by following specific steps. You may find helpful guidance in the following Microsoft Q&A threads:

• Unable to login to MS Office account – Microsoft Q&A
• Credential error with substatus 6008 – Microsoft Q&A
• Error code 2148073494 and login failure – Microsoft Q&A

To help resolve your issue, please try the following general steps:

1. Clear Cached Credentials

Clearing stored credentials can resolve token-related login issues.

1. Press Windows + R, type control keymgr.dll, and press Enter.
2. Remove any entries related to Microsoft 365 or Office.
3. Restart your device.

2. Sign Out and Re-sign into Office

Refreshing your session can revalidate your credentials.

1. Open any Office app (e.g., Word).
2. Go to File > Account, then click Sign out.
3. Close the app, reopen it, and sign in again.

3. Delete AAD Broker Plugin Cache

This step has resolved the issue for other users.

1. Close all Office apps.
2. Navigate to:
   "%localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy"
3. Delete all contents in this folder.
4. Restart your device and sign in again.

Best wishes,

Peter | Microsoft Q&A Support Moderator.