윈도우 10 캡처(win+shift+s)시 컴퓨터가 멈추는 현상이 있습니다.

Question

제목과 똑같은 증상이 있습니다.

캡처 전에도 4초정도 렉걸리고 캡처 후에도 약 8초정도 멈춘 후에 돌아옵니다.

캡처는 정상적으로 됩니다.

이 뿐만 아니라 설정 창이 자주 멈추고 작동을 안할 때가 많습니다.

(특히 설정-게임-캡처로 들어갈 때 무조건 거의 2분 정도 걸립니다.)

무엇이 문제인지 모르겠습니다..

Answer 1

Hi 성재,

This is April, I'll be happy to assist you. Sorry to hear that you're having issue with your Windows 10 Home. Let me help you out.

Based on the description you provided, you are experiencing frequent system freezes and delays when using Windows 10's screen capture shortcut (Win+Shift+S) and when navigating to Game Capture settings. While the capture feature technically works, there's a significant delay both before and after it activates, and the Settings app often become unresponsive.

Possible causes include corrupted settings in the Spinning Tool or Game Bar, outdated or malfunctioning graphics drivers, high system resource usage (CPU or disk) and instability within the Windows Settings app particularly issues related to immerse UI components.

Here's the step-by-step troubleshooting:

1. Reset the Settings App If the Settings app freezes when accessing Game Capture:
   • Open PowerShell (Admin) and run:

        Get-AppxPackage *windows.immersivecontrolpanel* | Reset-AppxPackage
     

   • Then restart your PC
2. Repair or Reset the Snipping Tool
   • Go to Settings > Apps > Installed apps, then search for Snipping Tool (or Snip & Sketch)
   • Click on Advanced options, and start by selecting Repair. If the issue persists, proceed with Reset.
3. Update or Reinstall Graphic Drivers
   • Open Device Manager
   • Expand Display adapters
   • Right-click your GPU > Select Update driver
   • Or manually download the latest drivers from NVIDIA, AMD or Intel
4. Temporarily Disable the Game Bar To check if the Game Bar is contributing to the issue:
   • Go to Settings > Gaming > Xbox Game Bar and toggle it off
   • Under Settings > Captures, turn off Background recording as well
5. Run System File Checker (SFC) To repair corrupted system files:
   • Open Command Prompt (Admin) and run: sfc /scannow
6. Perform a Clean Boot To identify potential software conflicts:
   • Press Win + R, type msconfig and hit Enter
   • In the Services tab > Check Hide all Microsoft services > Click Disable All
   • Go to Startup tab > Open Task Manager > Disable all startup items
   • Restart your PC and test the screen capture functionality

If the issue continues, please don’t hesitate to contact us again.

We’re here to help, and we appreciate your continued trust in us.

Warm Regards,

April P.

Independent Advisor

Answer 2

1번의 Get-AppxPackage windows.immersivecontrolpanel | Reset-AppxPackage를 수행하려고 했는데 이런 문구가 나타납니다.