내 계정이 해킹을 당했습니다

Question

계정을 통해 원드라이브에 원노트 데이터를 저장 목적으로 유료서비스를 받고 있습니다. 계정복구를 시도했지만 실패만 계속되어 그냥 계정을 없애고 원드라이브 서비스도 해지하고싶습니다. 현재 원노트 백업 파일을 가지고 있어 새로이 계정을 만들고 원드라이브 유료 서비스를 받고 있습니다.

Answer 1

Hi JongJin,

I'm sorry to hear that your account was hacked. I can imagine how stressful it must be, especially when it involves a paid OneDrive subscription and important OneNote data.

Since you’ve already created a new Microsoft account and set up a new OneDrive plan, the next step is to cancel the old subscription and close the compromised account. If you still have access to the old account, you can go to account.microsoft.com/services, find your OneDrive subscription, and cancel it from there. If you can’t sign in, try using the account recovery form. If that doesn’t work, I recommend contacting Microsoft Support to request account closure and subscription cancellation due to unauthorized access.

Account Recovery Form: https://account.live.com/acsr
Contact Support: https://support.microsoft.com/en-us

Just to confirm, are you still able to access the old account on any device, or is it completely lost ? That will help me determine the best next step.

Let me know how it goes. I will be more than happy to assist you.

Regards,
Carlo

Answer 2

Hello JONGJIN,

Thanks for reaching out to Microsoft Q&A forum Support. If I understand you correctly, you're currently subscribed to a paid OneDrive service to store your OneNote data. Unfortunately, your original account appears to have been compromised. Despite multiple recovery attempts, you were unable to regain access. You've since created a new account and subscribed again, and now you're looking to delete the old account and cancel its OneDrive subscription.

Here are a few things you can check or try:

1. Try one more time to recover your account using the ACSR form, go to https://account.live.com/acsr and follow the instructions step by step. You can use any backup email or phone number linked to the account.
2. To contact Microsoft support go to https://support.microsoft.com and sign in with your new account. Request help with account recovery or subscription cancellation for the compromised account. Provide proof of ownership (e.g., payment receipts, previous email addresses).

For further assistance to secure your new account, Try the following steps

• Enable two-step verification.
• Use a strong, unique password.
• Regularly back up your OneNote data.

Best wishes,

Martha| Microsoft Q&A Support Moderator