해킹 당한 것 같은데 계정복구가 안됩니다

Question

365 패밀리를 사용중이며 ******@outlook.kr 계정이 해킹 당한 것 같습니다.

계정이 여러번 비밀번호 오류로 닫혀 있고

등록한 적이 없는g2******@talktiak.online이라는 메일이 등록되어 있습니다

여러 차례 복구 시도를 해봤지만 실패했습니다.

등록된 기기 관리를 해야 하는데 아무것도 하지 못하는 상태입니다.

또한 10월 8일 구독 갱신 예정일인데... 이런 문제도 어떻게 해야 하는지 문의합니다

Answer 1

Hi! My name is Aj and Im an Independent Advisor here to help! Im sorry to hear about your account. Since your account is hackedplease go to this link and use the "Sign in Helper" tool https://support.microsoft.com/en-us/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245. You can also try to reset your password https://account.live.com/password/reset

If the tool wont work please proceed in submitting the account recovery form again at https://account.live.com/acsr but this time fill it with stronger details like old passwords, when you created the account, what services you used with it, etc. Also, use a device / location / network you often used with that account. You can submit up to 2 forms a day, guesses are okay. After submission allow 24-48 hours for verification.

Fort the subscription, since you cannot log in you should contact billing support directly to stop or refund the renewal https://support.microsoft.com/contactus https://support.microsoft.com/contactus then Choose Microsoft 365 and Billing, then request a call or chat.