마이크로소프트에서 원하지 않는 결제가 되었습니다

Question

마이크로소프트에서 원하지 않는 결제가 되었습니다. 87000원이 두번 나가서 총 174000원이 카카오페이를 통해 빠져나갔는데 제가 결제하지 않았고 주문내역에도 없어서 어떻게 해야할지 답변부탁드립니다

Answer 1

Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.

Log in to all of your Microsoft accounts and check if you can see the charges there.

https://account.microsoft.com/services/microsoft365/billing

If not, have you asked a family member if they may have used your card in the past?

You can refer to this article: 'How to investigate a billing charge from Microsoft.'

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you can’t find the source of the charge, it’s possible that your payment method has been compromised. In this case, you should contact your bank immediately to open a dispute ticket, request an investigation to prevent further unauthorized charges.