Outlook.com 이메일 계정의 오류

Question

Hi.

I had used University of Illinois - College of business lifetime email account which had email address of "<PII Removed>@<PII Removed>.edu".

I know the university had discontinued the service and then on outlook.com, I still could login with the same ID.

The problem was all the emails sent to the address still were forwarded to my another email account because I set it up that way before the university discontinued the service, but in the Outlook.com mailbox, the emails weren't showing in my inbox.

Now when I logged in yesterday, Outlook.com made me create another alias, so I made "<PII Removed>@outlook.com", and made this address as my primary email address for the account.

Now the main problem for me is that even if I login as "<PII Removed>@outlook.com" and go to the inbox, the emails sent to this email address is not showing in the inbox, and I tried to switch the inbox account to "<PII Removed>@outlook.com", I'm automatically redirected to "outlook_<PII Removed>@outlook.com" inbox.

I assume that there was a mix up or a glitch in the server so the real "<PII Removed>@<PII Removed>.edu" is somehow active somewhere in the server so it forwards the emails sent to it, but the outlook.com can't show it on their webpage. What I want now is not reviving the "<PII Removed>@<PII Removed>.edu" account. I would like to start using "<PII Removed>@outlook.com", but the inbox page keeps redirecting me to the "outlook_<PII Removed>@outlook.com" inbox, where emails for are not showing.

Is there a way to fix it? I believe MS support engineer should look into it and fix the glitch.

Answer 1

Hello. From this forum, we cannot access or make any changes to your Microsoft account. Please avoid sharing personal information such as email addresses, phone numbers, or product keys.

Abour your issue: when you sign in at https://account.live.com/names/manage, does the old @bus.illinois.edu alias still appear in the alias list or under “Sign-in preferences”? Under Outlook Settings > Mail > Sync email, is there a “Connected account” still pointing to your old university address or a forwarding link that can’t be removed?