과거 구매한 이력(기관 및 PCN)을 통해 제품 키를 재발급 받고 싶습니다.

Question

과거 구매했을 때 별도 제품키를 받지못하고 주문번호를 통해 인증받아 사용하고 있다가 인증이 제한되었습니다.

소프트웨어 구매확인서 내 기관명 및 PCN 이 존재하여 해당 정보를 통해 제품키를 다시 받고싶습니다.

Answer 1

Hello,

Thank you for posting question on Microsoft Windows Forum.

Based on your query of expectation to reissue a product key based on your past purchase history, using your institution name and PCN (Purchase Confirmation Number). However, unfortunately, this process might be handled only by the official licensing or support channels of the software vendor.

The following are some suggested steps to request a product key reissue.

1.Using Microsoft Volume Licensing Activation Centers.

• This is the dedicated support for institutions and organizations that purchased software under volume licensing agreements.
• They can assist with locating, assigning, and reissuing product keys tied to your licensing agreement.
• Meanwhile, you might need to provide the following information:
  • Licensing Agreement Number or PCN
  • Institution/Organization name
  • Product details
  • Your contact information
• Contact Link https://www.microsoft.com/en-us/licensing/existing-customer/activation-centers

2.Using Microsoft Support Contact Page.

• In case, you are unsure whether your purchase was volume licensing or retail, start at the general Microsoft Support Contact page https://support.microsoft.com/en-us/contactus
• From there, you can select your product (Windows, Office, etc.) and get routed to the right support team.

3.Using Microsoft Global Customer Service Phone Number.

• Visit https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2
• Find the phone number corresponding to your country.
• 

Hope the above information is helpful! If it is. Free feel to hit "Accepted" for benefitting others in community having the same issue too.