마이크로소프트 365f를 구독한적이 없는데 오늘 갑자기 119000이 결제되었습니다.

Question

오늘 갑자기 마이크로소프트375f 구매가 확정되었다고 다음과 같이 알림이 나왔습니다. 확인하시고 환불 부탁드립니다. 결제가 완료되었어요.

• 구매처 : Microsoft
• 상품명 : Microsoft*Microsoft 365 F
• 결제일시 : 2025. 11. 20. 14:36
• 결제금액 : 119,000원
• 결제수단 : 카카오페이머니
• 잔액충전 : 119,000원
• 충전계좌 : 농협***6341
• 가맹점 주문번호 : Z73AFO4GJRD9

ㅤ

Answer 1

내가 알고 있는 내 마이크로소프트 계정상으로는 구독된것이 없다고나옵니다

Answer 2

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

Log in to all of your Microsoft accounts and check if you can see the charges there.

https://account.microsoft.com/services

If not, have you asked a family member if they may have used your card in the past?

You can refer to this article: 'How to investigate a billing charge from Microsoft.'

https://support.microsoft.com/ko-kr/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

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If you can find it, follow the steps here to cancel the subscription for a refund:

https://support.microsoft.com/ko-kr/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

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If it doesn’t work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent.

Customer service phone numbers: https://support.microsoft.com/ko-kr/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2