Cannot access my subscription, cannot delete VM, and cannot create a support request

Question

Hello, I am experiencing an issue where I cannot access my Azure subscription at all. The subscription seems to be locked or disabled, and I am unable to perform any actions.

Here are the symptoms:

• I cannot access the subscription (shows no permissions or restricted state).

I cannot delete my virtual machine (deletion fails or resources do not appear properly).

I cannot create any support request inside the Azure portal.

The support request page gives an error saying I have no permission or no subscription.

Because I have no access to Azure Support from the portal, I cannot contact Azure Billing Support directly.

This issue occurred after unexpected charges of around AUD 450 were generated while I was working on a university assignment. My student verification failed for reasons outside my control, so I used the basic subscription tier, which led to this situation.

I need help with:

Unlocking or restoring access to my subscription

Deleting the stuck VM / resources

Reviewing the unexpected billing charge

Since I cannot open a support ticket, is there any way the Azure team can manually escalate this or restore access to my subscription?

Thank you for your assistance.