무단 계정사용 하여 결제

Question

제 계정이 해킹 당해서 이런식으로 무단으로 구매처리가 되었습니다.

문제가 있는데 사진과 같이 주문 보기 또는 관리에 들어가서 주문내역을 보면 최근에 아무것도 내역이 뜨지 않습니다. 하지만 분명하게 돈이 빠져나갔고 outlook에 내역이 있습니다.

환불처리 방법이 궁금합니다.

Answer 1

Hey there! Nice to meet you!

Based on your description, the transaction was made on a different Microsoft account using your payment method.

Since your account was hacked and you were unable to locate the transaction in your account, you'll need to contact your financial institution/bank directly to dispute it. They may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl