365 구독중 원드라이브에 빨간색 엑스표시

Question

오피스 365 구독중 결재가 중단되어서 다시 구독 신청을 했는데도 원드라이브 아이콘, 바탕화면, 사진등 일부 폴더에 빨간 동그라미 엑스 표시가 되고 사진이 옮겨지지 않습니다 도움 부탁드립니다

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If you see a red X icon on OneDrive folders such as Desktop or Pictures, it means that the folder is not syncing and is having issues.

Right-click the OneDrive icon in the notification area (system tray) to check the detailed error message and understand why the folder is not syncing.

If the issue persists, try resetting OneDrive by following the steps in this article:

OneDrive 초기화

If you’re still experiencing issues, right-click the OneDrive icon in the taskbar notification area.

Select Settings > Accounts.

Unlink your account from this device.

After that, sign in again with your Microsoft account to relink it.

• This will restart the sync process.

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