Microsoft 365 패밀리 구독 해지

Question

Microsoft 365 패밀리 구독이 오늘 결제되었습니다.

구독 취소를 시도했으나 “내부에서 문제가 발생했습니다. 몇 분 후에 다시 시도하세요.”

라는 오류가 발생합니다.

TraceID: WXRpXhf0sUerCGg3.76.128

오늘 결제된 건이므로 구독 취소 및 전액 환불을 요청드립니다.

My Microsoft 365 Family subscription was charged today.

When I try to cancel it, I get an error saying:

“Something went wrong. Please try again later.”

TraceID: WXRpXhf0sUerCGg3.76.128

I would like to cancel the subscription and request a full refund.

Answer 1

Hey there! Nice to meet you!

Please try clearing your browser cache and cookies, logging out and logging in again through Incognito or InPrivate browser, and using different devices/network services, then try cancelling the subscription again.

You can also check if the subscription is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

If the issue persists, you will need to contact Microsoft Billing Support for further assistance, as they have the tools and resources to properly investigate this case:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Cancel Subscription" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Manage My Subscription > Confirm > Chat with a support agent in your web browser

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl