Azure 서비스 진짜 한마디 해야겠어서 글 씁니다.

Question

3월에 그냥 한번 써볼까 싶어서 잠깐 테스트만 해보고, 결국 제 서비스는 다른 회사꺼로 구축했어요. 당연히 리소스도 다 꺼놨고요. 근데 4월 9일에 갑자기 청구서가 날아오는 거예요?? 어이없어서 바로 로그인해서 눈에 보이는, 검색되는 리소스 싹 다 지웠습니다.

근데 오늘 5월 9일, 또. 청구서. 옴. 이번엔 구독료라네요 ㅋㅋ 또 들어가서 구독 취소하고, 결제 수단도 분리해서 삭제하려는데 계속 "구독이 취소되지 않았다"고만 뜸. 아니 방금 취소했잖아요?

진짜 그냥 제 Azure 계정 통째로 날려버리고 싶은 심정입니다. 그냥 테스트 한 번 해봤을 뿐인데 무슨 껌딱지마냥 안 떨어지네요. 진짜 역겨움.

심지어 고객지원으로 문의하려고 했더니 새 티켓 만드는 길을 AI로 죄다 막아놨더라고요?? 와… MS 진짜 할 말 잃었습니다. 남들은 AI로 사용자 문제 해결해주는데, 여긴 AI로 사용자를 막아버리네 ㅋㅋㅋㅋ 결국 제가 할 수 있는 건 이렇게 글 쓰는 거밖에 없는 거임? ㅋㅋㅋㅋㅋ

다음 달엔 또 무슨 명목으로 돈 빼갈지 한번 봅시다.

Answer 1

Hello lyu

After you stopped using resources in March, Azure doesn't close the billing cycle immediately. Per official documentation, Azure closes the current billing cycle within 72 hours (up to 3 calendar days) after cancellation. The April 9th bill was most likely the final invoice for March usage that was still being processed.

2. May 9th Bill — Support Plan or Hidden Subscription: Azure Support Plans auto-renew monthly and are billed separately from resource usage. Even after deleting all resources, if you upgraded to a Developer or Standard support plan during your trial, it continues charging until explicitly canceled. Canceling a support plan does not give a prorated refund — you're billed for the rest of the month.
3. "Subscription Was Not Canceled" Error

This error means: "Cancellation failed due to presence of non-cancellable resources." There are hidden or "zombie" resources that must be deleted first before the subscription can be canceled.

Step 1: Find and Delete Hidden Resources

Go to Azure Portal → All Resources and check if anything remains. Also run this in Azure Resource Graph Explorer:

resources 
| where subscriptionId == "your-subscription-id" 
| project name, type

If anything shows up, delete it.

Step 2: Cancel the Support Plan Separately

1. Go to Cost Management + Billing → Overview
2. Select All Billing Subscriptions
3. Look for a Support Plan entry
4. Select it → Click Cancel → Turn auto-renewal OFF

The support plan is a separate billing subscription from your Azure subscription — it must be canceled independently.

Step 3: Cancel the Azure Subscription

1. Go to Cost Management + Billing → Subscriptions
2. Select the subscription → Click Cancel
3. Select a reason → Turn off resources → Confirm cancellation
4. After cancellation, billing stops immediately, but it may take up to 10 minutes to reflect in the portal.

Step 4: Remove Your Payment Method

After the final invoice is paid and processed (wait 24–48 hours), go to Cost Management + Billing → Payment methods and detach/delete your credit card.

Step 5: Delete the Subscription Permanently

3 days after cancellation, a "Delete subscription" option appears in the portal. Use it to permanently delete the subscription.

The AI assistant in Help + Support can feel like a roadblock, but here's the workaround:

1. Go to https://azure.microsoft.com/en-us/support/create-ticket/
2. Or in the portal: Help + Support → Create a support request
3. Type "Billing" → Select Billing as the issue type → Click Next
4. Select your subscription → Scroll past the AI recommendations → Look for "Contact Support" at the bottom → Click "Create a support request"
5. You can also call Microsoft directly via their https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 Key point: Azure Billing and Subscription Management support is completely free — no support plan required. The tickets are handled by humans, not AI.

Please follow below steps:

Azure Billing support request link: create a support request.

1.From the resource menu, in the Help section, select Support + Troubleshooting. In the Support + Troubleshooting pane on the right, type "Billing" in the search box, select Billing, and then click Next.

2.Select the subscription and click Next. You will be presented with some suggestions to resolve your issue. If none of these apply, please follow the steps below.

3.Scroll down and you will find an option to Contact Support. From there, select Create a support request.

4.Enter the problem description (Issue type - Billing, Subscription, Summary - Billing, Problem type - Assistance with Bill, Problem subtype - Help with a billing discrepancy)

5.If the solutions appear again, click on 'Return to support request'. Click Next, and you will then be able to create the billing support ticket.

Kindly let us know if the above suggested solution helps or you need further assistance on this issue.

Thanks,

Suchitra.