액셀 구독 중 이중결재되어 확인요청

Question

26년 5월 15일 마이크로소프트 365 개인용 월 구독을 신청했는데(주문번호 1996382887) 설치과정에서 결재가 두번 되어 확인요청드립니다.

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Microsoft 365" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.