새 휴대폰 구입하고 로그인할 수 없습니다.

Question

새 휴대폰 갤럭시 s25 FE 구매하고 로그인하려고 하는데 아무리 해도 되지 않아요. 새로운 암호로 변경하고 로그인 해도 되지 않아요. Authenticator 앱을 이용해서 로그인하라고 해도 그 앱 로그인도 되지 않아요.

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.Do you have any alternative security verification methods besides the authenticator app?

That is, on the screen where you are asked to Verify Your Identity using the 'Authenticator app', select 'I can't use the Authenticator app right now' and use your recovery email address or Phone number to verify your identity.

(The image has been translated to your local language. Avoid any grammatical errors)

You can follow the same steps to add your account to the authenticator app agian.

Once added, you can then verify your identity using the authenticator.