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Azure Developer Support Plan: No Initial Response Received Beyond SLA for Support Request (ID: 2609060060000187)
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soonyong jang
0
평판 포인트
1. Service / Technology Involved
- Azure Subscriptions & Billing / Azure Developer Support Plan
2. Scenario & Details
I subscribed to and paid for the Azure Developer Support Plan to receive technical support for an ongoing system issue.
After purchasing the plan, I submitted a support request (ID: 2609060060000187) regarding the system problem.
3. Results / Current Issue
No Initial Response Received: Although the ticket was created on Sunday, September 6, 2026, 11:30:13 PM (KST), I have not received any response, update, or guidance for over 60 hours.
Refund Request: Due to the total lack of support response and missed SLA, I am seeking guidance on how to request a full refund for this Developer Support Plan subscription.
4. Environment & Case Information
Support Request ID: 2609060060000187
Created Date: Sep 6, 2026, 11:30:13 PM (KST)
Created By: Sunyong Jang (******@naver.com)
Support Tier: Developer Plan
5. Troubleshooting Steps Taken
Checked the Azure Portal ('Help + Support' -> 'Support Requests') repeatedly for updates.
Verified email inbox and spam folder for any automated or engineer responses.
Tags: azure-billing azure-portal azure-setup-and-maintenance1. Service / Technology Involved
Azure Subscriptions & Billing / Azure Developer Support Plan
2. Scenario & Details
I subscribed to and paid for the Azure Developer Support Plan to receive technical support for an ongoing system issue.
After purchasing the plan, I submitted a support request (ID: 2609060060000187) regarding the system problem.
3. Results / Current Issue
No Initial Response Received: Although the ticket was created on Sunday, September 6, 2026, 11:30:13 PM (KST), I have not received any response, update, or guidance for over 60 hours.
Refund Request: Due to the total lack of support response and missed SLA, I am seeking guidance on how to request a full refund for this Developer Support Plan subscription.
4. Environment & Case Information
Support Request ID: 2609060060000187
Created Date: Sep 6, 2026, 11:30:13 PM (KST)
Created By: Sunyong Jang (******@naver.com)
Support Tier: Developer Plan
5. Troubleshooting Steps Taken
- Checked the Azure Portal ('Help + Support' -> 'Support Requests') repeatedly for updates.
- Verified email inbox and spam folder for any automated or engineer responses.
Azure Container Apps
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