Matt Barbour's Ramblings on CRM, USD and UII
Here I share what I hope to be helpful bits of information regarding general Dynamics CRM User Interface Integration (UII), Unified Service Desk (USD) and Dynamics CRM\XRM development.
How to fix building a strong type lib for CRM 7.1 (CRM 2015 Online Update 1) Errors
If your using an older version of the CrmSvcUtil.exe to generate a strongly typed lib for your...
Date: 07/07/2015
PowerShell via Xrm.Tooling.Connector and cleaning up USD Entities
So I found myself sitting in a USD training class the other day…. At the tail end of the Extreme CRM...
Date: 04/23/2015
Configuring Azure Service Bus endpoint and CRM Plugin Steps
Wow its been a while since I posted here; As most of you have seen, the Dynamics CRM world as...
Date: 10/03/2014
Support and SDK info Released for CRM codename Orion
The CRM Team blog just posted an update to the implementation planning guide and to the SDK that...
Date: 06/17/2013
Visual Studio Solution Starters and Templates for CCAUII
This is an update of an article I wrote in 2010, that is now up to date with the current...
Date: 06/15/2012
Adding and triggering custom audit events in CCAUII
As most folks who work with CCA\UII know, UII has its own auditing system that audits events...
Date: 02/28/2012
CRM 2011 Prepopulating Opportunity and Quote Price List, Unit and Quantity.
Recently I've been presented a number of scenarios where the built in CRM Opportunity and Quoting...
Date: 02/01/2012
How to override the CRM 2011 popup alert in CCA when redirecting a popup Update
This is an update to a prior blog post here How to stop the CRM Popup alert when you grab a window...
Date: 01/31/2012
CRM Oct-2011 SDK update and new authentication method.
With the roll out of the CRM 2011 on Office 365, a new authentication process was added to...
Date: 12/19/2011
Installing the Customer Care Accelerator ( CCA ) for CRM 2011
One of the things that Iv needed to do for a while is write up a detailed step by step of how to get...
Date: 11/04/2011
Customer Care Accelerator for Microsoft CRM 2011 Released.
CCA for CRM 2011 officially went out the door for folks today and it is now available...
Date: 05/04/2011
Customer Care Accelerator for Microsoft Dynamics CRM 2011 just around the corner
Many folks have been asking when there was going to be a update of CCA and UII for Microsoft...
Date: 02/05/2011
Updated ICCCCA VPC on Dynamics PartnerSource.
I have had several requests as to where partners can access the updated ICC VPC, These items are up...
Date: 12/01/2010
How to override the CRM 4.0 popup alert in CCA when redirecting a popup.
How to stop the CRM Popup alert when you grab a window and re-host it to another tab, while...
Date: 11/22/2010
Mapping Hosted Applications to Agent Groups in UII
One of the fundamental features that we had in Customer Care Framework dealt with how we grouped...
Date: 10/07/2010
Visual Studio Project Starter’s for CCAUII
Picking though the examples and documentation for UII to figure out how to setup your first ( or...
Date: 09/09/2010
A few undocumented events in the Hosted Application Toolkit..
Yep.. I said it… there are a few Easter Eggs in the Hosted application toolkit that you can use to...
Date: 07/08/2010
Understanding and Using CTI in UIICCA
CTI in UII is one of the more interesting and powerful additions to the UII system. The...
Date: 05/27/2010
CCA/UII Launches… The evolution of Customer Care Framework (CCF)
Microsoft Customer Care Framework is now User Interface Integration for Microsoft Dynamics CRM, or...
Date: 05/07/2010
CRM Integrated Customer Care Demo VPC released to partners. (CRM ICC VPC)
I have not posted much in the last month or so, as I have been busy working with several people on...
Date: 11/03/2009
Customer Care Framework 2009 sp1 QFE is released!
The CCF 2009 sp1 QFE was officially released and posted up on MSDN for folks that can download from...
Date: 09/03/2009
Working with late loading Frames and Script in CCF
What the Heck is that? When a Browser page that loads multiple levels of frames, or IFrames, with or...
Date: 07/22/2009
Customer Care Framework ( CCF ) and Dynamics CRM 4.0 – What's this all about?
As a Microsoft Technical Specialist focusing on customer care solutions, I often get asked questions...
Date: 06/08/2009