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Important Information Regarding Service Pack 2 for Office Servers

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We take product quality seriously and make every effort to avoid and resolve issues that adversely impact our customers.  Unfortunately, we have recently discovered a bug with Service Pack 2 (SP2) that affects all customers that have deployed it for SharePoint Server 2007. 

During the installation of SP2, a product expiration date is improperly activated. This means SharePoint will expire as though it was a trial installation 180 days after SP2 is deployed. The activation of the expiration date will not affect the normal function of SharePoint up until the expiration date passes. Furthermore, product expiration 180 days after SP2 installation will not affect customer’s data, configuration or application code but will render SharePoint inaccessible for end-users.

We are working to release a hotfix to automatically fix this issue. A manual work-around is currently available and involves customers re-entering their Product ID number (PID) on the Convert License Type page in Central Administration.  For more information and detailed steps please read this KB article. (The KB link is not currently active, it will be available within the next 48hrs)

We want to assure our customers that this issue does not impact data integrity or their SharePoint deployment in any other way.

For your convenience, below are some answers to questions that you may have and we will update this blog post with a link to the hotfix as soon as it’s available.

We apologize for any inconvenience this issue may cause you.

Jeff Teper
Corporate Vice President
SharePoint.

Q&A

Which products are affected by this?
Applying Service Pack 2 to any of the following products will result in this issue: Office SharePoint Server 2007, Project Server 2007, Form Server 2007, Search Server 2008 and Search Server 2008 Express.

Windows SharePoint Services 3.0 is not affected by this issue.

What can I do to fix it?
To work around this issue customers will need to re-enter their Product ID numbers (PID) on the Convert License Type page in Central Administration.  Please see this KB article for detailed steps. (The KB link is not currently active, it will be available within the next 48hrs) 

Customers can also wait for the hotfix (available for free from https://support.microsoft.com) to resolve this issue.

Product ID numbers (PIDs) can be retrieved by logging into the Volume Licensing Service Center.

Note: For Search Server 2008 Express the only way to resolve this issue is to apply the hotfix.

What is Microsoft doing to fix it?
Microsoft is working on a hotfix and public update for the product. We will update this blog post with details and a link to the hotfix as soon as it is available.

Do I need to update all of the servers in my farm?
No. The Product ID number only needs to be entered once.

What if I haven’t installed SP2 yet but want to? What should I do?
You can continue to plan for and install Service Pack 2 for SharePoint Server 2007 with the additional step of re-entering your Product ID number after the installation is complete by following the instructions in this KB article. (The KB link is not currently active, it will be available within the next 48hrs)

Does this issue impact anything else?
The issue only activates the product expiration date. The activation of the expiration date does not affect the normal function of SharePoint up until the expiration date passes, at which point SharePoint will be inaccessible for end-users. This issue does not affect customer’s data, configuration or application code.

I can’t find/don’t know my original PID, where can I find it?
Product ID numbers (PIDs) can be retrieved by logging into the Volume Licensing Service Center.

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