What's so great about moving to the CRM Cloud!

Gartner or Forrester and other research organizations would tell you that probably about between 20- 30 per cent of business in the CRM category is in cloud delivered applications today.

Over time there will be increasing Software plus Services (S+S) or Cloud penetration in all segments of the business. For small businesses especially they’re less apt to build and run IT assets internally and so will lean toward consuming CRM as a utility, as a cloud-based service. At the other end with enterprise or large organization you are more likely to see people deploying on-premise because they have competence in running IT at scale.

Microsoft’s strategy is to make sure that everyone can engage first through a cloud delivered product. It’s simply the fastest and easiest way to try the product. Microsoft Dynamics CRM online or on-premise are essentially the same product, the same code-base so any investments a customer makes in customizing and tailoring the product can accrue to any deployment model they want. Some small differences exist which have some workaround. Except for a few trivial things that are not possible with CRM online.