Office 365 Knowledge Base Library

Note

For general information and recommended prerequisites see the Microsoft Cloud Infrastructure Optimization.

Note

There is an RSS feed for the Most Recent KBs for Office 365.

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Office 365 general

• Office 365 Roadmap
• Office 365 Adoption Kit
• Office 365 link library
• Office 365 Deployment center
• Office 365 Lessons learnt
• Office 365 Multi-Forest Plans Service Descriptions
• Compare and filter Office 365 Multi-Forest Plans Service Descriptions
• Office 365 Dedicated Plans Service Descriptions
• Search for Software + Technology Services for Office 365 on PinPoint
• Guided walkthroughs for Exchange, Lync, SharePoint, and Office 365
• Issues that may occur when you use Edge together with Office 365
• How to troubleshoot issues when you use Cortana in Office 365

Office 365 security

• Office 365 Trust Center
• Cloud Security Readiness Tool

Office 365 licensing

• Office 365 License Reporting
• Export a Licence reconciliation report from Office 365 using Powershell
• "An error occurred while setting up your new subscription" error when you try to switch plans in Office 365
• You don't have an option to switch Office 365 plans
• Problems in reassigning licenses while you switch plans in Office 365
• Bulk Enable Office 365 License Options
• Bulk Migrate Office 365 Licenses

Office 365 billing

• Manage Microsoft Office billing options

Office 365 end user training

• End user training resources for Office 2013 and Office 365
• Office training (videos)

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Network

• Office 365 URL based filtering is just better and easier to sustain
• Office 365 URLs and IP address ranges
• Plan for Internet bandwidth usage for Office 365
• Using WAN Optimization Controller devices with Office 365
• Remote Connectivity Analyzer
• [SDP 3][bf94612c-8d65-4848-8f2c-4527635a03f9] Microsoft Office 365 Connectivity Analyzer Diagnostic
• Using the Microsoft Connectivity Analyzer Tool
• You can't connect to Skype for Business Online, or certain features don't work, because an on-premises firewall blocks the connection
• Using Lync Online - Transport Reliability IP Probe (TRIPP Tool)

DNS

• "Verification DNS record not found" or "Sorry, we can't find the record you created" error message when you try to verify a domain in Office 365

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Azure Active Directory

• What is Windows Azure Active Directory?

Provisioning

• Windows Azure Active Directory Graph Team blog
• Getting all Licensed Office 365 users with PowerShell
• Bulk import the user information from CSV file
• How to troubleshoot deleted user accounts in Office 365
• "Setting up..." messages in the Office 365 admin center
• A user or an administrator forgot his or her password in Office 365, Azure, or Windows Intune
• You receive the following error message in the Office 365 portal: "A user with this name already exists. Use a different name."
• Error message when you try to create a user name that contains a special character in Office 365: "Invalid user name"

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Authentication

Microsoft Identities

• "Remove-MsolUser: User Not Found" error when you try to remove a user from the recycle bin
• How to determine whether your Office 365 account has been compromised
• You can't sign in to Office 365, Windows Azure, or Windows Intune
• How to set up to use the self-service password reset for administrators feature in Office 365
• You don't get an email message or text message during the administrator self-service password reset process in Office 365
• "Sorry, you can't change your password here" error message when users try to change their password in Office 365
• "Invalid Security Code" error when you try to reset your admin password for Office 365, Windows Intune, or Windows Azure
• "Your request could not be processed" message when you reset your password in Windows Azure, Office 365, or Windows Intune
• "Oops! We encountered an unexpected error while contacting you" message when you try to reset your password in Windows Azure, Office 365, or Windows Intune
• "We did not receive your response in time, or you hung up the call" message when you try to reset your password in Windows Azure, Office 365, or Windows Intune
• "We could not verify your account" message when you try to reset your password in Windows Azure, Office 365, or Windows Intune
• "We cannot reset non-admin account passwords automatically" message when a new user tries to reset his or her password in Windows Azure, Office 365, or Windows Intune

Domain management

• How to manage subdomains and parent domains that reside in different organizations in Office 365, Azure, or Intune
• "Add domain" option is missing from the Office 365 admin center
• A child domain doesn't inherit parent domain changes in Office 365, Azure, or Intune
• "Cannot Remove Domain" error when you try to remove a domain from Office 365
• Domain errors in the Office 365 portal
• Domain shows a status of "Setup in progress" in the Office 365 portal
• You get an error message when you try to remove a domain from Office 365
• "Unable to remove domain" error when you try to remove a domain from Office 365
• Troubleshoot domain verification issues in Office 365
• "You cannot delete the default domain" error when you try to remove a domain from Office 365
• "Domain has associated subdomains" or "You cannot remove a domain that has subdomains" error when you try to remove a domain from Office 365
• Error when you try to add a subdomain to an existing domain in Office 365: "New-MsolDomain: Unable to add this domain"
• "Can't verify domain" error message when you try to verify a domain in Office 365
• Error message when you try to verify a domain in Office 365
• How to update or to repair the configuration of the Office 365 federated domain
• You can't assign a federated domain to a user in the Office 365 portal
• Users can no longer access Office 365 after you run the convert-MSOLDomaintoFederated cmdlet to convert an existing domain

Federated authentication

• Office 365 SSO Content Map

Federated authentication Planning

• Checklist: Deploy your federation server farm on Windows Server 2012 R2

Federated authentication Configuring

• Configuring Alternate Login ID
• Using Alternate Login IDs with Azure Active Directory
• Microsoft Office 365 Federation Metadata Update Automation Installation Tool
• Supported scenarios for using AD FS to set up single sign-on in Office 365, Windows Azure, or Windows Intune
• How to configure user passwords to never expire in Office 365
• How to troubleshoot computer issues that limit Office 365 rich client authentication
• Internet browser can't display the AD FS webpage when a federated user tries to sign in to Office 365, Windows Azure, or Windows Intune

Federated authentication Customizing

• Customizing the AD FS Sign-in Pages

Federated authentication Troubleshooting

• "No certificate found” error in Remote Connectivity Analyzer and federated users experience authentication issues in Office 365, Azure, and Intune
• How to troubleshoot sign-in issues with Office 2013 modern authentication when you use AD FS
• "Sorry, but we're having trouble signing you in" and "80041034 " error messages when a federated user tries to sign in to Office 365, Azure, or Windows Intune
• "Access Denied" error, or user is repeatedly prompted for credentials when trying to connect to Office 365 by using a rich client...
• Internet-based client computers can't authenticate after you set up Active Directory Federation Services (AD FS) in a "firewall-published" configuration
• How to diagnose single sign-on (SSO) logon issues in Office 365 by using Remote Connectivity Analyzer
• You receive a certificate warning from AD FS when you try to sign in to Office 365, Windows Azure, or Windows Intune
• Single sign-on authentication to Office 365 doesn't work from a specific device, but works from other devices
• "The connection to <ServerName> Active Directory Federation Services 2.0 server failed" error when you use the Set-MsolADFSContext cmdlet
• "Sorry, but we're having trouble signing you in" and "80045C06" error when a federated user tries to sign in to an organizational account
• "There is a problem with this website's security certificate" error when a federated user signs out of Office 365
• "Your organization could not sign you in to this service" error and "80041317" or "80043431" error code when a federated user tries to sign in to Office 365
• Client access policy doesn't work for federated users in Office 365, Windows Intune, or Windows Azure
• Federated users can't access Office 365 services as a different user
• "There is a problem with this website's security certificate" error when a federated user signs out of Office 365
• A federated user is prompted unexpectedly to enter their credentials when they access an Office 365 resource
• A federated user is repeatedly prompted for credentials during sign-in to Office 365, Azure, or Intune
• "There was a problem accessing the site" error from AD FS when a federated user signs in to an organizational account
• A user can't connect to Office 365 services by using his or her email address
• Troubleshoot single sign-on setup in Office 365

Office 365 sign in assistant

• Office 365 sign in agent download
• Office 365 sign in agent debug tracing
• "Microsoft Online Services Sign-in Assistant service installation returned FAIL" error when you try to install the Azure Active Directory Sync tool
• "Microsoft Online Services Sign In Assistant Error" when you try to activate Office Professional Plus
• How to troubleshoot issues that you encounter when you sign in to Office apps for Mac, iPad, iPhone, or iPod Touch when using Active Directory Federation Services
• You receive a "There was a problem that caused parts of the Microsoft Online Services Sign-in Assistant to be disabled" error
• "The error must be resolved before your subscription can be verified" and "80048849" errors when you try to sign in to the Microsoft Online Services Sign In Assistant
• How to enable and disable a trace for the Microsoft Online Services Sign-in Assistant

Multi Factor Authentication

• Some users who are enabled for Azure Multi-Factor Authentication aren't prompted for a second verification method

Azure Active Directory

• You see validation errors for users in the Office 365 portal or in the Windows Azure Active Directory Module for Windows PowerShell

Multi factor authentication

• "Activation failed" error message when you try to set up Azure Multi-Factor Authentication
• User is unable to change their office phone number when they set up Azure Multi-Factor Authentication
• "The code you scanned does not contain valid account and secret key data" error when you set up Windows Azure Multi-Factor Authentication
• "The secret key is invalid" error message when you set up Windows Azure Multi-Factor Authentication
• Troubleshooting Windows Azure Multi-Factor Authentication issues
• "We did not receive a response" error message when you try to sign in to your organizational account by using Windows Azure Multi-Factor Authentication
• "Account verification system is having trouble" error message when you try to sign in by using a work or school account
• Can't use Windows Azure Multi-Factor Authentication to sign in to cloud services after you lose your phone or the phone number changes
• You don't receive a text or voice call that contains the verification code for Windows Azure Multi-Factor Authentication
• You can't run non-browser clients such as Outlook or Lync if your organizational user account is enabled for Windows Azure Multi-Factor Authentication

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Directory Synchronization

Directory Synchronization Planning

• Windows Azure Active Directory Connector for FIM 2010 R2 Technical Reference
• Best Practices for Deploying and Managing the Windows Azure Active Directory Sync Tool
• Manage identities for hybrid environments using DirSync with Federation (Single Sign-On)
• Manage identities for hybrid environments using DirSync with Password Sync
• Dirsync/WAAD Password Sync Frequently Asked Questions
• Windows Azure Active Directory Synchronization tool (dirsync) Impact on AD Permissions
• On-premises security groups are not synced to Exchange Online in a hybrid deployment
• You receive a "This company has exceeded the number of objects that can be synchronized" error in a directory synchronization report
• List of attributes that are synchronized to Office 365 and attributes that are written back to the on-premises Active Directory Domain Services

Directory Synchronization Installation

• Forefront Identity Manager Connector for Windows Azure Active Directory
• Install or upgrade the Directory Sync tool
• Windows Azure Active Directory Sync tool - Version Release History
• Error when you try to run the Windows Azure Active Directory Sync Tool Configuration Wizard: "Your credentials could not be authenticated. Retype your credentials and try again"

Directory Synchronization Configuring

• How To Avoid Syncing Accidental Deletes To The Cloud Directory
• AAD Sync: How To Switch From Single Sign-On To Password Sync
• Prepare to provision users through directory synchronization to Office 365
• How to use SMTP matching to match on-premises user accounts to Office 365 user accounts for directory synchronization
• Configure filtering for directory synchronization
• Active Directory Attribute Recovery With PowerShell

Directory Synchronization Troubleshooting

• Deployment of Directory Synchronization forum
• "Unable to communicate with the Windows Azure Active Directory service" or "Unable to establish a connection with the authentication service" error
• Directory synchronization stops working, and an event ID 6371 is logged
• "Failed to get address for method: CreateIdentityHandle2" error when you run the Azure Active Directory Sync tool configuration wizard
• One or more Azure Active Directory sync services don't start
• Attributes for Exchange Online aren't written back to the on-premises Active Directory directory service in an Exchange hybrid deployment
• User passwords don't sync if your organization is using Azure Active Directory synchronization
• "Specified module 'DirSync' was not loaded" error message when you try to import the module for the Azure Active Directory Sync tool
• "Error: 80070005" when you run the Azure Active Directory Sync Services config wizard
• "The user name or password is incorrect" error when you run the Azure Active Directory Sync tool Configuration Wizard
• Password hash synchronization stops working after you update Azure Active Directory credentials in FIM
• Error message when you run the Directory Sync tool Configuration Wizard: "Your credentials could not be authenticated"
• Error when you try to run the Windows Azure Active Directory Sync tool: "LDAP injection characters were found in the user alias"
• How to troubleshoot password synchronization when using an Azure AD sync appliance
• Microsoft Online Services Directory Synchronization tool stops syncing objects and triggers event ID 0
• "An unknown error occurred with the Microsoft Online Services Sign-in Assistant" error when you run the Windows Azure Active Directory Sync Tool Configuration Wizard
• Directory synchronization for Office 365 can't be activated or deactivated
• One or more objects don't sync when the Azure Active Directory Sync tool is used
• User passwords aren't synced and "Password Synchronization has not been activated for this company" error is logged in Event Viewer
• "ApplicationExperienceInfrastructure" warning when you try to install the Directory Sync tool in Windows Server 2012
• Separate passwords required for the computer and Office 365 even though password synchronization is enabled
• Error 012 when you run the Windows Azure Active Directory Sync tool
• Shared mailboxes that were moved from the on-premises environment to Office 365 are automatically converted back to user mailboxes after directory synchronization runs
• Changes aren't synchronized to Office 365 after you update the UPN of an on-premises user account to use a different SSO-enabled domain suffix
• Error in the Office 365 portal: "Value of msRTCSIP-PrimaryUserAddress or the SIP address in the ProxyAddresses field in your local Active Directory is not unique"
• Mail-enabled groups that have an email address aren't synchronized to Office 365
• You cannot manage or remove objects that were synchronized from the on-premises Active Directory Domain Services to Office 365
• Object that's deleted from on-premises Active Directory isn't removed from Microsoft Online Services after directory synchronization
• How to troubleshoot Azure Active Directory Sync tool installation and Configuration Wizard errors
• Duplicate or invalid attributes prevent Office 365 directory synchronization
• User name of users in your organizational account such as Office 365, Windows Azure, or Windows Intune don't match the on-premises UPN
• You receive error messages in the Directory Synchronization error report after you run Directory Synchronization in Microsoft Office 365

Azure Active Directory synchronization (AAD Connect)

• AADsync download
• AADsync documentation
• Attributes for Exchange Online aren't written back to the on-premises Active Directory directory service in an Exchange hybrid deployment

Azure Active Directory synchronization (AAD Connect) troubleshooting

• Troubleshoot Azure AD Connect installation issues
• Directory synchronization to Azure Active Directory stops or you're warned that sync hasn't registered in more than a day
• Attributes for Exchange Online aren't written back to the on-premises Active Directory directory service in an Exchange hybrid deployment
• You can't sync the SystemMailbox or DiscoveryMailboxSearch accounts by using the Azure Active Directory Sync tool

Azure Active Directory Connect (AADconnect)

• You can't enable the "Device writeback" option in Azure AD Connect

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Office 365 portal

• How to troubleshoot Office 365 Admin App sign-in issues
• Configuring the technical and marketing eMail address for an Office 365 tenant

Office 365 Desktop Setup Tool

• Error message when you run Office 365 Desktop Setup or the Office 365 Desktop Readiness Tool: "Application cannot be started. Contact the application vendor"
• Description of Office 365 Desktop Setup Tool logging errors
• Error message when you start the Office 365 Desktop Setup Tool: "Cannot continue"
• Error message when you run the Office 365 Desktop Setup Tool: "Application configuration incomplete"
• Issues that may prevent client programs from being configured correctly by the Office 365 Desktop Setup Tool
• Office 365 Desktop Setup Tool cannot download updates or you receive an "Your computer is not allowed to connect to the Microsoft Update service" error message

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Exchange Online

General information

• Office 365 Best Practices Analyzer for Exchange Server 2013

• Exchange Team Blog
• Public folders in the new Office
• Comparing Exchange Online and Exchange Server 2013
• Publishing Exchange Server 2013 using TMG
• Update to MX records FAQ

Exchange Online Migration

• Migration performance
• Error when you try to migrate a user's mailbox data from the on-premises environment to Office 365: "This mailbox exceeded the maximum number of large items that were specified for this request."
• "Connection to the server timed out" error message when you try to perform an IMAP migration to Exchange Online
• "Resource ‎'CiAgeOfLastNotification‎(System)‎‎' is unhealthy and shouldn‎'t be accessed" error when you try to move a mailbox
• Error message when you move mailboxes from an on-premises environment to Office 365: "Mailbox Move to the cloud fail with error"
• Archived messages are forwarded during migration from Exchange Hosted Archiving to Exchange Online
• How to manage the maximum concurrent migration batches in Exchange Online Preview in Office 365 Preview
• How to migrate mailbox data by using the Exchange Admin Center in Office 365

Exchange Online Configuring

• How to specify the email message format that's used for external recipients to prevent Winmail.dat attachments
• How to create an organizational forms library in Exchange Online and in Exchange Server
• How to configure Sender Policy Framework (SPF) records for Office 365
• Exchange Online mailboxes cannot be managed by using EAC after you deploy Exchange Server 2013 CU6
• How to obtain an Exchange Hybrid Edition product key for your on-premises Exchange 2007 or Exchange 2003 organization
• Exchange Online Service SSL certificate changes for client connectivity
• How to enable on-premises applications and devices to send mail to Office 365 users
• How to restore In-Place Hold and Litigation Hold settings in an Exchange 2013 hybrid deployment
• Preserve mailbox data for eDiscovery using inactive mailboxes in Exchange Online
• Create a Custom Admin Role for Exchange using RBAC
• Address book policies and split global address list (GAL)
• How to update contact information in Exchange Online in Office 365
• How to set up Exchange Online as an SMTP relay
• How to block a message from being sent or received based on the file name extension of the attachment in Office 365
• How to prevent users from creating and managing distribution groups in Office 365
• How to configure safe senders and blocked senders in Office 365
• How to remove automapping for a shared mailbox in Office 365

Exchange Online Configuration with PowerShell

• "Data in the command exceeded the maximum permitted by the session configuration" error when you run the Get-Mailbox -ResultSize Unlimited command in Exchange Online

Exchange Online Troubleshooting

• "Unsecure redirect" warning message when you run the Get-FederationInformation cmdlet
• "550 5.7.1 Submission has been disabled for this account" NDR when an Exchange Online user sends mail to external users
• Office 365 users can't use a forwarding rule to send to more than 10 recipients
• "0x80070005-0x0004dc-0x000524" error when a user sends updates to Calendar items that were created before Exchange Online migration
• "Access is denied" error when you connect to Exchange Online by using remote Windows PowerShell
• STOREDRV.Deliver.Exception:ObjectNotFoundException.MapiExceptionNotFound" NDR when users send mail in Exchange Online
• "An extension number can‎'t be generated for the user" error when you try to move a mailbox from the on-premises environment to Office 365
• "Object does not match target type" error when you use the Exchange 2010 Management Console to view Exchange Online mailbox properties
• "Hygiene DAL retried a transient condition the maximum number of times" error when you perform a historical search in Exchange Online
• Users are unable to connect to their Exchange Online mailbox and event ID 1014 is logged
• On-premises users are unable to view free/busy information of Exchange Online users
• "The format of the CSV file isn’t correct" error when an Office 365 user tries to import contacts in a CSV file
• "A subscription already exists" error when an Office 365 user tries to add an IMAP or POP account as a connected account
• "550-DKIM" NDR error message when Office 365 users try to send mail to an external domain
• "Format of the Exchange object version is wrong" error when you try to connect to Exchange Online in the Exchange 2010 Management Console
• "Public folder meetings cannot be modified in OWA" error when you try to change a meeting in a public folder in Outlook on the web
• Items are missing from the search results when Office 365 users search their mailbox in Outlook on the web
• "401 Access denied" error when you run the Test-OAuthConnectivity cmdlet
• When you connect to an Office 365 mailbox, you are prompted for a password every time that Outlook 2013 starts
• How to use Outlook policy to control PST use and creation in the Office 365 Import service
• Exchange Online users can't browse groups in Outlook Web App
• Exchange Online users cannot access free/busy information of users in a non-Internet-facing Active Directory site
• You can't enter text in the body of email messages in Outlook Web App in Internet Explorer
• How to remove a public folder favorite by using MFCMAPI
• Office 365 users can't connect to Exchange Online because of incorrect service settings
• User photos aren't synced from the on-premises environment to Exchange Online in a hybrid deployment
• "Creating Organization Relationships" error when you run the Get-FederatedInformation cmdlet to set up an organization relationship
• "Remote Server returned '550 5.2.0 RESOLVER.ADR.BadPrimary" error when an Exchange Online user sends mail to an external contact
• Repeated calls against the same folder are slow in Exchange Server 2013 or Exchange Online
• Unable to reserve a resource for a meeting after the resource mailbox is migrated to Exchange Online
• "You can't enable or disable an archive while the mailbox is being moved" error when you try to enable an archive mailbox in Exchange Online
• "Exchange MX record is missing or has configuration problem" detected by Office 365 DNS Diagnostic SDP
• Email messages aren't received for a new domain that you add in the Office 365 portal
• Inbox rule to redirect messages doesn't work if forwarding is set up on a mailbox
• "Requested value 'TeamMailbox' was not found" error in the Exchange 2010 Management Console when you expand the Recipients container
• Read receipt from an Office 365 recipient displays incorrect time zone information
• Changing a user's on-premises photo in an Exchange hybrid deployment doesn't change the user's photo in Office 365
• "Nullable object must have a value" error when you run the Hybrid Configuration wizard
• "Proxy address <address> is already being used"" error message in Exchange Online
• Error when you try to enable an archive mailbox for an Exchange Online user or move a mailbox to an on-premises environment
• "Public folder "<FolderName>" couldn‎'t be mail-enabled" error when you try to migrate public folders to Exchange Online
• "Weak password" error when you try to use the New-Mailbox cmdlet to create a new mailbox in Exchange Online
• Error message when you try to move mailboxes to or from Office 365 in a hybrid deployment: "Exception has been thrown by the target"
• "Same URI cannot be attached to different AppId on a single day" error when you run the Hybrid Configuration Wizard
• Can't establish a TLS connection to a remote mail server in Exchange Online or Exchange Server
• An email incident report that was created by a transport rule doesn't include Bcc: recipients in Exchange Online for messages received from the Internet
• "It is not possible to expand the folder" error when you try to access Exchange public folders in Exchange Online
• Unable to use the Exchange admin center to remove members from a distribution group that has more than 3,000 members
• Microsoft Exchange Online Mail Flow Diagnostic
• "550 5.1.1 RESOLVER.ADR.ExRecipNotFound" NDR error message when you send email messages by using Outlook in Office 365
• Email remains in the Outbox when you use the DelegateSentItemsStyle registry value
• Recipient rejects mail from Exchange Online or Exchange Online Protection, and you receive a "host name does not match the IP address" error
• "5.7.1 smtp;550 5.7.1 RESOLVER.RST.AuthRequired" nondelivery report when external users try to send mail to mail-enabled public folders in Office 365
• Domains on the Outlook Safe Senders list aren't recognized by Exchange Online or Exchange Online Protection
• "You don't have sufficient permissions" error when you try to remove or make a change to a distribution group
• "There are multiple recipients matching the identity" error message when you create an inbox rule in Outlook Web App or the Exchange Management Shell
• Error when you try to connect to Exchange Online by using an SMTP client
• Users in an Exchange Online Protection environment receive NDRs when they send mail to a recipient environment that uses the Backscatterer.org service
• How to troubleshoot issues that prevent a user from viewing other users' free/busy information in Office Outlook 2007 and in Outlook 2010 in Office 365
• Incorrect output when you run the Get-CASMailbox cmdlet together with the HasActiveSyncDevicePartnership parameter
• Exchange Online or Exchange Online Protection users receive an NDR that contains a “BareLineFeeds are illegal” error
• Messages that are older than 30 days are missing from the Deleted Items folder of an Exchange Online user's mailbox
• In-Place eDiscovery preview is not available for items in inactive Exchange Online mailboxes
• Contents of cloud-based archive are the same as contents of on-premises primary mailbox
• "554 5.6.0 Invalid message content" NDR when an Office 365 user sends a message that contains an Excel attachment
• eDiscovery searches in Exchange Online are queued indefinitely
• Unable to view free/busy information when you view another user's Calendar in Exchange Online
• New address lists that you create in Exchange Online don't contain all the expected recipients
• "Export failed with error type: 'FailedToSearchMailboxes'" error when you try to export eDiscovery search results to a PST file in Exchange Online
• "Access Denied" error when a user tries to perform actions on a team site mailbox in Office 365
• External recipients don't receive email messages that are sent to a distribution group in Exchange Online, and senders don't receive nondelivery reports
• Messages aren't automatically moved to a user's archive mailbox after you create a retention policy in Exchange Online for Office 365
• You don't receive any confirmation after you successfully schedule a meeting or an appointment for an on-premises room mailbox in Office 365
• "HTTP 500" error when a user tries to publish the calendar of a shared mailbox in Office 365
• Transport and mailbox rules in Exchange Online don't work as expected
• You can't start the eDiscovery PST Export Tool from the Exchange admin center in Exchange Online
• Senders don't receive out-of-office notifications from an Office 365 user
• Retention policies aren't applied when you move a mailbox to on-premises Exchange 2013 or Exchange Online in Office 365
• [SDP 3][6f9b7902-2737-41fe-9061-bc2197d3cdd6] Microsoft Office 365 Exchange Online Recipient Diagnostic
• Error message when you run the Get-FederationInformation cmdlet in Office 365: "An unexpected error has occurred and a Watson dump is being generated"
• Office 365 admin can't access the Exchange Control Panel of an Exchange Online user
• Office 365 mail flow troubleshooting index
• Shared mailboxes are unexpectedly converted to user mailboxes after directory synchronization runs in an Exchange hybrid deployment
• You get a "The following recipient is outside the organization" MailTip message even though the recipient is a person in your company
• Some messages are rejected when you try to use Exchange Online servers as an SMTP relay for on-premises business applications and network hardware devices
• Users cannot share their calendars externally when calendar publishing is turned on in Office 365
• Time zone settings are incorrect or missing for multiple mailboxes in Office 365
• You can't enable archiving for a migrated mailbox in a hybrid deployment of Office 365 and on-premises Exchange Server

Exchange Online Dedicated Troubleshooting

• Exchange users in Office 365 dedicated experience mailbox performance issues

Exchange Hybrid configuration troubleshooting

• Hybrid Migration Troubleshooter
• Exchange Hybrid Configuration Diagnostic
• "Subtask CheckPrereqs execution failed" error in Hybrid Configuration wizard for Exchange Server 2013
• Error when you run Setup /PrepareSchema to prepare the schema for an existing Exchange hybrid environment
• "DataStrings.InvalidSmtpDomainName(domain)" error when you run the Office 365 Hybrid Configuration wizard
• Users in a hybrid deployment can't access a shared mailbox that was created in Exchange Online
• User can't view free/busy information for a remote user in a hybrid deployment of on-premises Exchange Server and Exchange Online in Office 365
• Delay occurs when Outlook retrieves Autodiscover information for an Exchange Online mailbox in a hybrid environment
• A mail user who has proxy addresses that use non-verified domains isn't synced in an Exchange hybrid deployment
• "HCW8043 Edge Transport servers cannot be specified" error when you run Hybrid Configuration wizard
• "HCW8039 The hybrid Send connector must only contain the single address space" error when you run Hybrid Configuration wizard
• "HCW8034" or 'HCW8057' error when you run the Hybrid Configuration wizard
• "HCW8025 Remove any Exchange Server 2010 Hub Transport servers from the TransportServers parameter" error when you run the Hybrid Configuration wizard
• "HCW8019", "HCW8021", "HCW8022", or "HCW8023" error when you run the Hybrid Configuration wizard
• "HCW8018 The external IP addresses on the Hybrid Configuration Active Directory object were not properly cleared" error when you run the Hybrid Configuration wizard
• "HCW8014 Client Access servers specified by the Hybrid Configuration Active Directory object were not properly cleared" error when you run Hybrid Configuration wizard
• "HCW8011 multiple Send Connectors found for AddressSpace" error when you run the Hybrid Configuration wizard
• "HCW8010 Default Receive Connector cannot be found on server" error when you run the Hybrid Configuration wizard
• "HCW8008 Server is listed as a Client Access server in the HybridConfiguration Active Directory object, but it doesn't have the Client Access server role installed" error when you run the Hybrid Configuration wizard
• "HCW8004", "HCW8009", "HCW8016", "HCW8017", "HCW8029" or "HCW8030" error when you run the Hybrid Configuration wizard
• "An error occurred while working on your domain" when you try to verify your domain in Office 365 in an Exchange hybrid deployment
• "You must add your Exchange Online tenant as an additional forest" message when you run the Hybrid Configuration wizard in Exchange 2010
• "Mailbox Replication Proxy Service can't process this request because it has reached the maximum number of active MRS connections allowed" error during a hybrid mailbox move
• "HCW has completed, but was not able to perform the OAuth portion of your Hybrid configuration" message when you run the Hybrid Configuration wizard
• "Exchange OAuth authentication couldn't find the authorization certificate with thumbprint" error when you run the Hybrid Configuration wizard
• "Updating hybrid configuration failed with 'object not found'" error when you run the Hybrid Configuration Wizard
• "Subtask ValidateConfiguration execution failed: Configure Mail Flow" error when you run the Hybrid Configuration wizard
• "Inbound Connector doesn't exist" error when you run the Hybrid Configuration wizard to upgrade an Exchange 2010 SP3-based hybrid deployment to Exchange 2013
• "The user isn't assigned to any management roles" error when you run the Hybrid Configuration wizard
• "Secure Mail Certificate on server is not bound to the SMTP Service" error when you run the Hybrid Configuration wizard
• "RequiredTls flag should be set to true if TlsCertificateName is specified" error when you run the Hybrid Configuration wizard
• "The SMTP address template is invalid" error when you run the Hybrid Configuration wizard
• "The length of the property is too long. The maximum length is 64" error message when you run the Hybrid Configuration wizard
• "TransientException" errors when you try to move mailboxes from Exchange Online to Exchange Server 2007 in the on-premises environment
• "The Web Services External Url is not set on the On-Premises server" error when you run the Hybrid Configuration wizard
• "‎Subtask Configure execution failed: Upgrading hybrid configuration from Exchange 2010" error when you run the Hybrid Configuration wizard
• Internal recipients receive an Internet Connection Sharing file instead of a Calendar Sharing message or "Policy does not allow granting permissions" error in Outlook
• "InternalError InternalError: Internal error" when you run Set-FederatedOrganizationIdentifier to set up a hybrid deployment
• "Confirm Hybrid Certificate has IIS and SMTP services assigned to it" error is returned when you run the Exchange Hybrid Configuration Diagnostic
• "The term 'Get-HybridMailflowDatacenterIPs' is not recognized" error when you run the Hybrid Configuration wizard
• O365 - Hybrid Environment Dynamic Distribution List specific users members are not receiving emails
• Office 365 users can reserve a room for a meeting even though that room is already reserved for another meeting
• "The remote server returned an error: (403) Forbidden." error when you try to move mailboxes from on-premises Exchange Server to Exchange Online
• "Remote server returned an Error 404" when you move a mailbox from on-premises Exchange Server to Exchange Online
• "The SSL certificate could not be checked for revocation." error when you run the Hybrid Configuration wizard
• "Active Directory operation failed on ..com. The object '' does not exist" error when you run the Hybrid Configuration wizard
• "The domains already exist in another organization relationship." error when you run the Hybrid Configuration wizard
• "The WinRM client cannot complete the operation within the time specified." error message when you run the Hybrid Configuration wizard
• "Execution of the Get-SendConnector cmdlet had thrown an exception. Forced Closed" error when you run the Hybrid Configuration wizard
• "The user name or password is incorrect" error when you run the Hybrid Configuration wizard
• "Hybrid domain isn't an accepted domain for the cloud organization" error when you run the Hybrid Configuration wizard
• "Object reference not set to an instance of an object." error when you run the Hybrid Configuration wizard
• "System.Management.Automation.PipelineStoppedException: The pipeline has been stopped" error when you run the Hybrid Configuration wizard
• "The request failed with HTTP status 403: Forbidden" error when you run the Hybrid Configuration wizard
• “The domain is already configured as a federated domain” error when you run the Exchange Hybrid Configuration wizard
• "The WSMan client cannot process the request. Proxy is not supported under HTTP transport." error when you run the Hybrid Configuration wizard
• "The term 'Get-OrganizationConfig' is not recognized" error when you run the Hybrid Configuration wizard
• "Unable to determine the routing domain for the cloud organization" error when you run the Hybrid Configuration wizard
• Email messages are incorrectly quarantined in Exchange hybrid deployments that use centralized mail control
• The move operation reaches 95 percent and then fails when you try to move a mailbox from Office 365 back to the on-premises environment in a hybrid deployment
• Error message when you try to use the New-MoveRequest cmdlet to move a mailbox from Exchange Online in Office 365 to the on-premises environment in a hybrid deployment: "Operation has timed out"
• Hybrid mailbox moves to on-premises environment but finishes with CompletedWithWarnings status
• "Access is denied" error when you try to move mailboxes to Exchange Online in a hybrid deployment
• Out-of-office replies and voting options in email messages between on-premises users and Exchange Online users do not display correctly in a hybrid deployment
• "State of runspace is not valid for this operation" error message when you run the Hybrid Configuration wizard
• On-premises users in an Exchange hybrid deployment can see availability but not capacity or description information of a resource when they schedule a meeting
• "The request was aborted: Could not create SSL/TLS secure channel" error when you run the Exchange Hybrid Configuration wizard
• "The underlying connection was closed: The connection was closed unexpectedly." error when you run the Hybrid Configuration wizard
• "Proof of domain ownership has failed" error when you run the Hybrid Configuration wizard
• "Execution of the Get-WebServicesVirtualDirectory cmdlet has thrown an exception" error when you run the Hybrid Configuration wizard
• "Unable to identify a suitable account namespace" error when you run the Hybrid Configuration Wizard
• Can't receive mail in an Exchange 2013-based hybrid environment after you install a new certificate on the server
• Failed LoadBalancing move requests in the Move Request pane of the on-premises Exchange server in a hybrid deployment
• "Sending Mailbox Server isn't running Exchange 2013 or a later version" error when you run the Hybrid Configuration Wizard
• Free/busy lookups between Exchange Online and on-premises users don't work as expected
• Can't manage the list of users who can submit in-policy meeting requests for resource mailboxes in an Exchange 2010-based hybrid deployment
• Permissions aren't retained after you move a mailbox from Exchange 2003 to Exchange Online in a hybrid deployment
• On-premises users aren't getting email messages from Office 365 users in an Exchange hybrid deployment
• Cross-premises Calendar editing is unavailable in a hybrid deployment of Exchange Online in Office 365 and on-premises Exchange Server
• Free/busy lookups stop working for users in a cross-premises environment or in an Exchange hybrid deployment
• "Free/Busy information couldn't be retrieved because the attendee's Mailbox server is busy" error in a hybrid deployment or a cross-premises environment
• How to troubleshoot free/busy issues in a hybrid deployment of on-premises Exchange Server and Exchange Online in Office 365
• Email messages sent from Office 365 users in a hybrid deployment are rejected, and nondelivery reports are received
• "Execution of the Set-FederatedOrganizationIdentifier cmdlet has thrown an exception" error when you run Hybrid Configuration Wizard
• "Length of the property is too long" error when you try to set up a hybrid deployment
• "‎Subtask Configure execution failed" error when you run the Hybrid Configuration Wizard in Exchange 2013 after an upgrade from Exchange 2010
• "Subtask NeedsConfiguration execution failed" error in the Hybrid Configuration Wizard in Exchange Server 2013
• Hybrid Configuration Wizard fails to display digital certificates during hybrid deployment setup
• "MigrationPermanentException: Cannot find a recipient that has mailbox GUID " error when you try to move a mailbox in an Exchange hybrid deployment
• "Target mailbox doesn't have an SMTP proxy matching '.mail.onmicrosoft.com'" error when you try to move mailboxes to Exchange Online
• "Execution failed: Configure Legacy Exchange Support" error when you run the Hybrid Configuration Wizard in Office 365
• "Error occurred during validation in agent ‘Windows LiveId Agent’" when you try to enable archiving for a mailbox in an Exchange hybrid deployment
• "MigrationPermanentException" error when you move a mailbox from Exchange Online to an on-premises Exchange 2010 server in a hybrid deployment
• Exchange Calendaring Sharing Matrix
• Cross-forest or Hybrid Free Busy availability lookups fail in Exchange Server
• Users in a hybrid deployment who have a cloud-based archive experience mail flow and mail access issues
• "412 Cookies Are Disabled" error when you click "hybrid" in the Exchange Admin Center
• "Exception has been thrown by the target" error in a hybrid deployment of Office 365 and your on-premises environment
• "The Legacy Email Address Policy cannot be automatically updated and must be manually upgraded" error message when you try to run the Hybrid Configuration Wizard (HCW) in Office 365
• "Execution of the Set-WebServicesVirtualDirectory cmdlet had thrown an exception" error message when you try to run the Hybrid Configuration Wizard (HCW) in Office 365
• Error when you run the Hybrid Configuration Wizard: "Updating hybrid configuration failed with error 'Subtask CheckPrereqs execution failed: Check Prerequisites'"

Exchange Online Protection (aka Forefront Online Protection for Exchange)

Exchange Online Protection Configuring

• FOPE and EOP differences
• "Template is too large to save" or "template couldn't be saved" error in the My Templates app in Outlook Web App
• How to reduce malware threats through file attachment blocking in Exchange Online Protection or Forefront Online Protection for Exchange
• You cannot remove duplicate domains in FOPE by using Windows PowerShell cmdlets
• How to perform a message trace in the Forefront Online Protection for Exchange (FOPE) Administration Center
• How to add a disclaimer or footer to outgoing mail messages through Forefront Online Protection for Exchange

Exchange Online Protection Troubleshooting

• Lots of false positives are generated when the "SPF record: hard fail" advanced spam filtering option is enabled
• "The user needs to have an SMTP address" error when a global admin tries to perform an eDiscovery search in Exchange Online
• Sender receives a "5.7.1 Unable to Relay: Blocked by Customer Allow List" NDR error message
• Mac users can't release messages from Exchange Online Protection quarantine
• Users in an EOP or FOPE environment receive NDRs when they send mail to a recipient environment that uses UCEPROTECT for mail security
• Users in an EOP or FOPE environment receive NDRs when they send mail to a recipient environment that uses the China Anti-Spam Alliance service
• How to troubleshoot data loss prevention policy tips in Exchange Online Protection in Office 365
• Spam email messages are not redirected to the Junk E-mail folder in Outlook or Outlook Web App in a Forefront Online Protection for Exchange environment
• Error message when users try to send email messages through Forefront Online Protection for Exchange: "Too much email from <IP address>"

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Outlook

• Room mailbox unexpectedly disappears from an Outlook 2010 meeting invite
• You can't remove a calendar item or an email message in Outlook in Office 365
• Outlook continually prompts for your password when you try to connect to Office 365
• An attachment does not appear in a Plain Text message in Outlook 2016
• A user can't access a mailbox by using Outlook after a remote mailbox move from an on-premises Exchange Server environment to Office 365
• New and old email messages are missing from your Inbox in Outlook 2010
• Outlook 2016 and Outlook 2013 hang when a user tries to create a profile
• Performance problems when you try to access folders in a secondary mailbox in Outlook
• You can't create new Outlook profiles, view free/busy information, or connect to a shared mailbox or a public folder in Office 365
• Office 365 users experience performance issues in Outlook when you use a public DNS service
• Messages that have an SCL rating of 5 or higher are delivered to the Inbox instead of to the Junk Email folder in Outlook in Exchange Online
• Free/busy lookups between Exchange Online and on-premises users don't work as expected
• Outlook hangs when it connects to an Exchange Online mailbox that was migrated from on-premises Exchange Server
• Meetings appear in the calendar as Tentative but the user didn't receive the requests in the inbox or meeting reponses from others don't appear in the inbox
• "Encrypted connection to your mail services is not available" error when you try to set up Outlook email for an Office 365 user
• How to update Autodiscover settings to troubleshoot Outlook issues that occur after the transition from BPOS-S to Office 365
• Error message when Outlook tries to connect to a server by using an RPC connection or an HTTPS connection: "There is a problem with the proxy server's security certificate"
• Outlook unexpectedly marks messages as junk even if the SCL level is low
• You can't remove a calendar item or an email message in Outlook in Office 365
• 0x80070005 error when you try to sync a SharePoint Online list in Outlook
• FIX: Remote procedure calls ignore an HTTP proxy and connect directly to the server in Windows 8, Windows RT, and Windows Server 2012
• Owners of an on-premises distribution group that's synced to Office 365 can't manage the distribution group in Exchange Online
• How to configure the size limit for both (.pst) and (.ost) files in Outlook
• You may experience Outlook 2010 connection delays or failures when Outlook 2010 is configured to connect to two Office 365 accounts
• Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook 2010
• Error message when an Office 365 user tries to open Outlook: "Unable to open your default e-mail folders"
• How to troubleshoot issues in which Outlook crashes or stops responding (hangs) when it's used with Office 365
• Outlook performance is slow in the Office 365 environment
• Outlook password expiration notification in Office 365
• Outlook cannot configure a new profile by using Exchange Autodiscover for an Exchange Online mailbox in Office 365
• Additional RSS feeds appear in Outlook after a user logs on to Microsoft Office 365 on a new computer
• How to use the Delegate Access feature in Outlook

Outlook for Mac

• "Outlook can’t reach the server to get the categories" error in Outlook for Mac for Office 365 when you edit categories
• Can't set up Outlook for Mac 2011 to use the archive mailbox feature in Exchange Online
• You cannot open a shared calendar in Outlook for Mac for Office 365
• Outlook for Mac for Office 365 crashes immediately after startup

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Outlook Web Application

Outlook Web Application Configuration

• How to change your user photo in Office 365 by using Outlook Web App

Outlook Web Application Troubleshooting

• Office 365 users receive an "Access to Options hasn't been turned on" error in Outlook on the web
• "This calendar isn't available" error when a user tries to access their Calendar in Outlook on the web
• "The option you chose isn't available" error when a user tries to set up automatic replies or an email signature in Outlook on the web
• The "Publish to WebDAV Server" option is missing from the Calendar folder shortcut menu
• Folder deletions are not preserved for mailboxes put on litigation or in-place hold in Exchange Server 2013 OWA
• Certain pages or windows don't appear in Outlook Web App or in the Exchange admin center when using Google Chrome
• Outlook Web App opens in the light version when it's used in Office 365 even though the user has a supported web browser
• "403 Sorry! Access denied" error when a user tries to sign in to Outlook Web App in Office 365
• Slow Outlook Web App performance when accessed through Internet Explorer 8
• Some folders are not visible in Outlook Web App
• "Message store has reached it's maximum size" error when an Office 365 user tries to delete an item in Outlook or Outlook Web App
• Color categories in a calendar do not print in Outlook Web Access
• "You don't have the permissions required to send messages" error message when you use Outlook Web App to reply to a message from an account that you connected to Office 365 pre-upgrade

Exchange Mobile Access

Exchange Mobile Access Configuration

• Office 365: Outlook and mobile device connectivity troubleshooting resources
• How to disable Exchange ActiveSync for users in Office 365

Exchange Mobile Access Troubleshooting

• How to collect ActiveSync device logs to troubleshoot sync issues between mobile devices and Exchange Online
• Mobile device doesn't connect to Exchange Online through Exchange ActiveSync after the user's mailbox is migrated to Exchange Online
• Known calendaring issues with iOS 8.x and iOS 7.x devices
• "Couldn't find your settings" error when an Office 365 user starts OWA for iPad or OWA for iPhone
• "Items you're trying to open couldn't be found" error when you try to remove a mobile device partnership in the Exchange admin center in Exchange Online
• Your Office 365 email account is not automatically set up on your Google Android device or on your Apple iOS-based device through the Autodiscover service
• Current issues with Microsoft Exchange ActiveSync and third-party devices
• "The user name or password is incorrect or you don't have permissions" error message in Office Mobile on iPhone or Office Mobile on Android
• "We encountered a problem and couldn't complete the task" error message in Office Mobile on iPhone or Office Mobile on Android
• "We couldn't find an account with that email address" error when you try to activate Office Mobile on iPhone or Office Mobile on Android
• Email actions that a user takes in Office 365 aren't updated on BlackBerry devices
• A mobile device can't connect to Exchange Online by using Exchange ActiveSync
• Calendar on the mobile device isn't synced to the calendar in the Exchange Online mailbox when you use Exchange ActiveSync
• iOS6 devices erroneously take ownership of meetings
• Meeting in attendee's Calendar loses track of the meeting organizer

Skype for Business (Lync Online)

Skype for Business Planning

• Delivering Lync 2013 Real-Time Communications over Wi-Fi
• Bandwidth requirements for Skype Meeting Broadcast
• How to set up Lync Online in Office 365 to interoperate with an on-premises Exchange environment
• How to integrate Exchange Online with Lync Online, Lync Server 2013, or a Lync Server 2013 hybrid deployment
• Considerations for Lync Online when you change an Office 365 sign-in address

Skype for Business Configuration

• Remote PowerShell for Lync Online
• Lync Online Cmdlets

Skype for Business Troubleshooting

• You can't add yourself to the "Event team" Members list when you create a Skype Meeting Broadcast
• The telephone number still rings the old telephone after the time and date for my "Local Number Porting Request" in Skype for Business Online has passed
• PowerPoint annotations made during a Skype Meeting Broadcast aren't shown to attendees
• You can't join a Skype Meeting Broadcast as an "Event team" member
• You can't join a Skype Meeting Broadcast as an "Event team" member by using Lync for Mac 2011
• "This release of Lync cannot be used in a Skype Meeting Broadcast" error when you join a Skype Meeting Broadcast as an "Event team" member
• Skype for Business 2016 isn't installed when you switch from Office 365 Small Business Premium to Office 365 Business Premium
• "Sorry, you don't have permission to create a new meeting" error when you create a Skype Meeting Broadcast in Skype for Business Online
• You can't port numbers from one Office 365 tenant in your organization to another in Skype for Business Online
• The "Create Outlook invitation" link isn't available in Skype Meeting Broadcast
• Dial-in conference organizer isn't prompted for their leader PIN when they join Skype for Business Online meeting
• Skype for Business or Lync Basic 2013 client users are unable to use all Skype Voice features
• PSTN callers can't join a Skype for Business dial-in conference call
• Calls to an international phone number fail when you use Cloud PBX with PSTN International Calling
• "Unsupported video type or invalid file path" error for Skype Meeting Broadcast attendees
• The Voice tab doesn't appear in the Skype for Business Admin Center
• Outlook mailbox rules aren’t applied to Cloud PBX voicemails
• Skype Meeting Broadcast policies aren't being applied
• Deployment of Cloud Connector Edition in Amazon Web Services fails
• Skype for Business Online users in an Office 365 domain can’t IM or detect users in an on-premises domain
• Event Team members are repeatedly prompted for a password when they try to join a Skype Meeting Broadcast
• Mobile number receives incoming calls after the Simultaneously Ring feature is disabled
• Validating a PSTN Calling emergency address returns an abbreviated city name
• Total number of phone numbers exceeds the number of PSTN Calling licenses
• PSTN call from Skype for Business mobile client fails when you use Cloud Connector Edition
• Skype for Business mobile users can't sign in when modern authentication (ADAL) is enabled
• "Cannot be reached" error when you dial out to a telephone number from a PSTN Conferencing meeting in Skype for Business Online
• Lync contact list is empty or read-only after a user's Exchange mailbox is disconnected, unlicensed, or moved
• Troubleshoot sign in issues with Lync for Mac 2011 in Skype for Business Online
• The telephone number isn't visible in the Lync contact card or appears in an unexpected format
• Users can't sign in to Lync Mobile on Apple iOS-based devices because of certificate errors
• New Office 365 users aren’t being provisioned for Skype for Business Online
• The LastActive notification provides inaccurate information about a user’s status in Lync Online
• ACP and VoIP audio don't bridge, and parties can't hear one another in Lync Online
• How to troubleshoot recording online meetings in Lync Online
• Troubleshooting Lync Online DNS configuration issues in Office 365
• Can't schedule Lync online meetings, see presence info, or send IMs from Outlook Web App in Office 365
• URL for meetings in Lync Online doesn't use the custom domain that you created
• Desktop or Application sharing can’t connect in a Lync Online conference
• Users can't join online meetings in Skype for Business Online
• Audio or video doesn't start in a peer-to-peer or multiparty conference in Lync Online
• How to use logging to troubleshoot Lync 2010 installation issues
• "Maximum Followers Reached" message in the Lync contact card or the Lync presence isn't displayed
• You can’t sign in to Lync Online because the certificate can’t be acquired or validated
• You can't upload a photo from Lync 2013 to Skype for Business Online
• Error when you use the Lync Licensing Tool to activate a Lync Room System console
• Communicator or Lync generates an Outlook integration error
• Can't use Windows PowerShell Module for Lync Online after you install Lync Server 2013 or Lync Server 2013 Administrator tools
• You can't sign in to Lync Online by using a domain that is configured for full redelegation
• Lync administrators can't connect to Lync Online Remote PowerShell in a Lync hybrid environment
• Lync displays duplicate contacts, contacts contain incorrect information, or you can’t remove contacts
• Lync Online admins can't use the “Set-CsUser” cmdlet in Lync Online Remote PowerShell
• You can't sign in to Lync Online with Lync 2010 after you install Office Professional Plus 2013
• "Lync cannot verify that the server is trusted for your sign-in address." message when you sign in to Lync 2010 by authenticating to Lync Online
• Contacts in Lync appear offline or aren't searchable in the address book
• "There was a problem connecting to Microsoft Office Outlook. The email address used in your default Outlook profile is different" error message when you sign in to Lync Online
• Enterprise single sign-on users in Office 365 can't sign in to Lync Online from inside their corporate network
• Users who dial in to Lync Online conferences are on hold indefinitely, or the meeting never starts
• Error message when a user tries to sign in to Lync Online: "Cannot sign in to Lync"
• How to resolve issues that may occur when you schedule a meeting in Lync Online
• Users are unable to modify their contact lists in Lync 2010 and Lync for Mac 2011
• Lync Online users can't communicate with external contacts
• Lync users can't communicate with external contacts who have Microsoft accounts that have a custom (EASI) domain
• Users can't share PowerPoint presentations from Lync 2010 or Lync 2013 in Lync Online
• "There was a problem connecting to Microsoft Office Outlook. Outlook is not installed or configured correctly" error message when you sign in to Lync Online with Lync 2010
• User contact photos in Lync don't display correctly
• Microsoft Lync 2010 continuously asks for credentials after signing in
• You experience poor audio or video quality in Lync Online
• Error message when you try to sign in to Lync 2010 after a network outage or a Lync Online service outage: "Cannot sign in to Lync"
• How to troubleshoot sign-in issues in Skype for Business Online

Skype for Business mobile

Skype for Business Mobile Access Troubleshooting

• How to troubleshoot Skype for Business Online sign-in issues with Lync Phone Edition devices
• How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for Windows Phone 7
• How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for Google Android
• How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for iPhone and iPad
• How to troubleshoot issues that you may encounter when you use the Lync 2010 mobile client for Nokia Symbian
• Users can't sign in to Lync Online by using Lync Mobile 2013
• "Cannot connect to the server" error message when Lync Online users try to sign in to the Lync 2010 mobile client on a mobile device

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SharePoint Online

SharePoint Online General information

• "SharePoint Team Blog
• Information about changes to the address that is used to send notification email messages from SharePoint Online
• Information about the SharePoint Online site rename from *.microsoftonline.com to *.sharepoint.com
• Information about how user profiles are deleted in SharePoint Online and OneDrive for Business
• Information about changes to the SharePoint Online Public Website feature
• Information about changes to folder sharing options in SharePoint Online
• Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive for Business
• SharePoint 2013 workflow throttling and performance in SharePoint Online and Project Online

SharePoint Online Configuration

• How to edit your existing public website in Office 365
• How to move a SharePoint Online site from the /portals URL path to a new site collection
• How to use the "Open with Explorer" command and how to troubleshoot issues with this option in SharePoint Online
• How to configure and to troubleshoot mapped network drives that connect to SharePoint Online sites in Office 365
• How to remove users from SharePoint Online

SharePoint Online Troubleshooting

• You can't share files with external users from an Office 365 Group site
• Video channels aren’t available in the SharePoint Online Admin Center
• How to recover missing, deleted or corrupted items in SharePoint Online and OneDrive for Business
• A video that is uploaded to an Office 365 video channel isn't listed in the channel's "Popular" or "Newest" section
• Files downloaded from SharePoint Online using Firefox are missing some of the file name and may be missing the extension
• "The number of items in this list exceeds the list view threshold, which is 5000 items" error when you view a SharePoint Online list in Office 365 Enterprise
• The "Delete this site" link isn't present on the Site Settings page for a OneDrive for Business site
• Document IDs aren't assigned to items in a document library in SharePoint Online
• “Sorry, something went wrong” error when you try to update, remove, or add a "Send To Connection" in SharePoint Online in Office 365
• “You need Adobe Flash Player” message when you try to view a video in Office 365 Video
• Outlook 2013 doesn’t respond when you approve a SharePoint Online approval workflow in Office 365
• Error message when an external user accepts a SharePoint Online invitation by using another account
• Error message when you connect an InfoPath form to a SharePoint Online web service: "An error occurred while connecting to a Web Service"
• A SharePoint Online workflow that sends a single email message to more than 100 recipients results in inconsistent delivery or missing recipients in Office 365
• “Sorry, we can’t perform this action" error when you try to open a document from a OneDrive for Business, OneDrive, or SharePoint site
• "Save site as template" option isn't available in SharePoint Online in Office 365 or SharePoint Server 2013
• Email messages sent from SharePoint Online are caught by a spam filter
• A workflow that uses the SharePoint 2010 Workflow platform type displays “Please wait” for about one minute
• A link to a shared PDF file from SharePoint Online in Office 365 or OneDrive for Business prompts the user to download the file
• Items deleted from a SharePoint Online calendar or tasks lists in Office 365 are displayed by ID in the Recycle Bin
• SharePoint Online doesn’t return search results
• You can't check in multiple SharePoint Online items in a document library
• Content types from a content-publishing hub are missing on SharePoint Online site collections
• "Last Activity" field for the Community Members list is blank for a Community site in SharePoint Online
• Changes to the default versioning setting for SharePoint Online document libraries
• "Unable to find specified web in the given URL" error when you try to use a calendar overlay from one SharePoint Online site collection to another
• [SDP 5][09e9e28a-1c0b-4bfe-954b-519f1d33f3f8] Office 365 SharePoint Online performance troubleshooter
• [SDP 5][7ee38d61-7fb9-478d-b329-040649f96161] O365 SharePoint Online Client Troubleshoot
• SharePoint Online user doesn't receive an email invitation to a shared resource
• Sharing invitations from SharePoint Online are delivered to Junk Email or are caught by a spam filter
• You experience delays when you work with Office 2010 documents on SharePoint Online sites that have long URLs
• Users can't access a shared folder in SharePoint Online
• "Windows Media Player cannot connect to the server" error when you click a .mov or .mp4 file in SharePoint Online
• “Access Denied" to Access Requests list or “Request approval failed” when you process a pending request in SharePoint Online
• The SharePoint Online Sites.aspx page doesn't display content after you add the "My Tasks" Web Part
• SharePoint on-premises content isn’t displayed in SharePoint Online search results
• The "Tasks" link and "Sync to Outlook" button are missing from a personal site in SharePoint Online
• The "Shared With" column displays users who no longer have access to a document in SharePoint Online
• Users who are in the "Everyone" or "Everyone except external users" group don't receive email invitations in SharePoint Online
• "Sorry, you cannot access this document" error when a guest link is used to access a SharePoint Online document
• Updated results aren’t returned in a SharePoint Online "people search" after changes are made to the search schema
• SharePoint Online content isn’t displayed in a SharePoint on-premises search
• User's profile picture isn't displayed in a SharePoint Online Content Search Web Part
• SharePoint Online document appears on the "Shared with Me" page even though it was deleted or permissions were removed
• A followed document isn't present in your "Followed Documents" list in SharePoint Online
• SharePoint Online publishing pages take longer than expected to load
• "Sorry, something went wrong" error message when you save a SharePoint Online site as a template
• "Sorry, something went wrong" error when you try to change the "Summary Links" Web Part in SharePoint Online
• You can't access SharePoint Online sites by using a domain that's configured for full redelegation
• Template-generated list doesn’t display data from the correct lookup list in SharePoint Online
• Office 365 connection to Access 2013 web app data failed
• A SharePoint Online Tasks list that's configured to send ownership notifications sends multiple email messages
• "This view cannot be displayed because it exceeds the list view threshold" error when a user clicks "Shared with Me" in SharePoint Online
• "Sorry, your session has expired" error message when try to open a document from SharePoint Online in an Office Online application
• A SharePoint Online list item attachment doesn't open in the Office client application as expected
• You receive an error message when you open a SharePoint Online custom audit report
• "Site mailbox couldn't be provisioned" error after you create a site mailbox in SharePoint Online
• "Workflow instance exceeded the quota of 1000 activities executing at the same time" error when you run a workflow in SharePoint Online
• You can't change the default language for a SharePoint Online site collection
• "This feature is not supported" error message when you activate the Announcement Tiles feature in a SharePoint Online site
• "Sorry, you are not allowed to share this with external users" error when you share a SharePoint Online resource with an external user
• A list view Web Part for a tasks list doesn't filter values from a connected Web Part in SharePoint Online or SharePoint Server 2013
• Error message when you try to migrate a site template to a SharePoint Online site
• Information about dragging files into document libraries in SharePoint Server 2013 or SharePoint Online by using a web browser
• "List View Web Part could not be added" error when you try to add the Documents List View Web Part in SharePoint Online
• Users are prompted for sign-in when they open a Word document that was downloaded from SharePoint Online
• Quick Edit button on the SharePoint Online ribbon isn't enabled for a specific list view
• You're prompted to sign in when you click the title of a blog post from the RSS FEED page in SharePoint Online
• Office 2013 / ADFS / SharePoint online / Office will not Authenticate users
• "Site collection has exceeded its daily resource quota" error message when you try to run a sandbox solution on a Content Type Hub site collection in SharePoint Online
• "The webpage cannot be displayed" error message when you click SYNC on a SharePoint Online site
• You experience SSL certificate authentication issues when you use SharePoint Online
• A URL that resides under a SharePoint root site collection is broken after the root site collection is deleted
• A SharePoint Online list that uses the Calendar view opens the form dialog box when you add or edit items
• "error_pagetitle" error message when you try to create a new list or site in an Office 365 SharePoint Online subsite
• "Unable to find specified web in the given URL" error message when you try to create calendar overlays in a SharePoint Online site in Office 365
• No results are returned when you search for certain keywords in a URL by using the Path query in Office 365 SharePoint Online search
• When you try to insert a picture from SharePoint in an Office 365 SharePoint Online wiki page, the link doesn't respond
• The Document Center site collection template isn't available for use in Office 365 SharePoint Online
• Issues you may encounter after you receive the latest SharePoint Online service update in Office 365
• A feature error is returned when you use a custom template to create a site collection or subsite in Office 365 SharePoint Online
• Users do not receive SharePoint Online alert notifications in Office 365

OneDrive for Business

• "There is a problem with your account, please try again later" error when you try to open Office documents from OneDrive for Business or SharePoint Online
• OneDrive for Business error "The server you are trying to access is using an authentication protocol not supported by this version of Office"
• How to revert OneDrive for Business library syncing from onedrive.exe to groove.exe
• OneDrive for Business files open in Office Online even when you have changed the settings to open them in the client application
• The OneDrive for Business Next Generation Sync Client (onedrive.exe) immediately closes after launch
• How to block OneDrive.exe from being advertised after you install Office 2016
• "An error occurred while attempting to synchronize this document library" error in OneDrive for Business
• You're redirected to your Delve profile page after you click OneDrive on the Office 365 app launcher
• A document library created on the OneDrive for Business site is shared with "Everyone except external users" by default
• Sync icon overlays are missing from OneDrive for Business synced items
• OneDrive for Business sync app doesn’t finish installing, or setup runs every time that you sign in to your Windows profile
• OneDrive for Business is uninstalled after you upgrade to Office 2016
• OneDrive for Business stops syncing libraries, or the icon overlays don't appear on synchronized files and folders after you install Office 2016
• “Call us overprotective” message when an external user tries to sync in OneDrive for Business
• The OneDrive for Business account is removed without warning after you upgrade the OneDrive for iOS app
• Search doesn't provide results from another language in SharePoint Online or OneDrive for Business
• You can't sync files or folders in SharePoint Online in Office 365, or you receive error messages when you open the files in Office Online
• How to remove the OneDrive for Business cache by using the "Fix it" tool
• A OneDrive for Business installation fails for users confined to an internal network
• A file synchronized in SharePoint Online or OneDrive for Business is moved to the recycle bin
• [SDP 5][5437f997-52bb-4a9b-8c6f-bf3b7ed52013] OneDrive for Business troubleshooter
• Can’t synchronize OneDrive for Business files and folders from a local file location other than the default OneDrive for Business path
• "Sorry, something went wrong" error when you click "Most Popular Items" in a OneDrive for Business library
• You can access only the OneDrive for Business library when you use the mobile OneDrive for Business app
• Sync issues with OneDrive for Business sync client during folder upload
• A OneDrive for Business file or folder never finishes synchronization
• How to determine the correct update for the OneDrive for Business (formerly SkyDrive Pro) sync client
• Restrictions and limitations when you sync OneDrive for Business libraries through OneDrive for Business
• Restrictions and limitations when you sync SharePoint libraries to your computer through OneDrive for Business
• "Upload Failed" error when you sync files from Windows Explorer to SkyDrive Pro
• "We couldn’t sync this library" error when you use the SkyDrive Pro sync client

SharePoint mobile

SharePoint Mobile Access Troubleshooting

• You are prompted for credentials when you try to access an Office 365 SharePoint Online public website from a mobile device

SharePoint Designer Troubleshooting

• "Unknown Error occurred" when you try to create an external content type in SharePoint Online by using SharePoint Designer 2013

Office Delve

• "We can’t open this attachment" error message in Delve

Planner

• How to assign Office 365 Planner licenses by using Office 365 PowerShell

Sway

• Office 365 Sway tile continues to appear in App Launcher even after it's disabled

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Yammer

• Information about the Online Now feature in Yammer
• Information about public groups and private groups in Yammer
• How to remove your email signature when you post to Yammer by using an email message
• Information about the Files feature in Yammer
• How to find the URL of a specific message or thread in Yammer
• How to change the language that's displayed in Yammer
• How to control who follows you in Yammer
• Information about new security and compliance features for Yammer External Messaging
• How to retain comments and annotations in Yammer by using the file previewer
• Yammer life-cycle support information for Internet Explorer 8 and Internet Explorer 9
• Information about SharePoint integration in Yammer
• Yammer life-cycle support information for Yammer App for SharePoint 2013 and the Yammer Web Part for SharePoint 2010

Yammer troubleshooting

• You’re unable to migrate a Yammer network across O365 tenants
• "Unexpected login failure" when you start the Yammer Directory Sync utility
• Yammer accounts are displayed as suspended by "System Administrator"
• "Sorry, but we're having trouble signing you in" error when you click the Yammer tile in Office 365
• “We’re having trouble to display this page” error when you try to sign in to the Yammer app for Windows Phone
• How to manage the Yammer tile in the Office 365 app launcher
• How to invite or add members to a Yammer group
• "This page or app is using an unsupported version of the Yammer platform" error message when you use the Yammer App for SharePoint
• "Unable to connect to Yammer using the service account" error in the Yammer Web Part for SharePoint Server 2010
• "Unexpected login failure" error in the Yammer Directory Synchronization tool

Internet Explorer

• Error message from login.microsoftonline.com when a user tries to sign in to Office 365
• Error message in the Office 365 portal: "The content cannot be displayed in a frame"
• Problems when signing out of organizational accounts such as Office 365, Windows Azure, or Windows Intune in a web browser
• Troubleshooting guide for Internet Explorer when you access Office 365

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Office 365 ProPlus

Office 365 ProPlus Deployment

• Managing Updates for Office 365 ProPlus – Part 1
• Downloading or getting media for Office 2013 or Office 365
• Mainstream Support ends for Office Professional Plus 2010 for Office 365 subscribers
• Upgrading to Office 2013 or Office 365
• Office Click-to-Run command lines to automate a Quick and Online Repair in Office 2013

Office 365 ProPlus Troubleshooting

• Microsoft Office Configuration Analyzer Tool 1.2
• "Background task activation is spurious" error when you use an Office 2016 application to access Office 365 resources
• "Invalid provider specified" error when you use an Office 2016 application to access Office 365 resources
• "No credentials" error when a federated user tries to activate an Office application
• Product IDs that are supported by the Office Deployment Tool for Click-to-Run
• "We are unable to connect right now" error when users try to activate Office 365 ProPlus
• General troubleshooting for installing Office 2013 and Office 365
• "Unlicensed Product" error when you open an Office Professional Plus 2010 application
• Office 2013 set up error associated with "keep me signed in"
• "Update your browser settings and try again" error when you try to buy Office
• “We’re sorry, something went wrong and we can’t do this for you right now. Please try again later. (0x8004FC12)” when activating Office 2013 or Office 365
• You're prompted to enter a product key even though you have a subscription that includes Office Professional Plus or Office 365 ProPlus
• "The Office program has entered or may enter Reduced Functionality Mode (RFM)" warning when you open an Office Professional Plus program
• "Unlicensed Product" or error 0x80070005 in Office 2013 or Office 365
• Your Windows XP-based computer does not shut down after you install Office Professional Plus
• How to view and to troubleshoot events that are logged by Office Professional Plus 2010 for Office 365 in Event Viewer
• Error code 0x40 when you try to open Office 365 ProPlus applications
• How to troubleshoot Office 365 ProPlus, Visio Pro for Office 365, and Project Pro for Office 365 installation or activation issues

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Office Apps

• "Sorry, another account from your organization is already signed in on this computer" error when you try to sign in to an Office 2013 app

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Office 2013

Office 2013 Deployment

• How to uninstall Office 2013 or Office 365 Pro Plus

Office 2013 Troubleshooting

• Error messages when you try to uninstall Microsoft Office 2013
• "Couldn't install" message when you install Office 2013 or Office 365
• Downloading or getting media for Office 2013 or Office 365
• Microsoft Office 2013 or Office 365 hangs during setup
• "Something went wrong" error when installing Office 2013 or Office 365
• Fix integratedOffice.exe install errors in Office 2013 or Office 365
• General troubleshooting for installing Office 2013 and Office 365

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Mobile access

Office Mobile Access

• Can't view mailbox folders on an Exchange ActiveSync client after an IMAP migration
• You can't sign in to Office Mobile by using an Android device
• "Can't Verify Subscription" error message in Office Mobile on iPhone
• "You don't have permission" or "Trouble locating your account" error when you try to activate or sign in to Office Mobile on iPhone or Office Mobile on Android
• "No Subscription Found" error when you try to activate Office Mobile on iPhone or Office Mobile on Android
• You experience network connection problems in Office Mobile on iPhone or Office Mobile on Android

Rights Management Services

• Windows Azure RMS Documentation Library Update for January 2014

Note

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