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Office 365 Integration Service reports not running after install Update Rollup 1 for Windows Server 2012 Essentials (KB2781267)

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Applies to

Windows Server 2012 Essentials

 

Symptoms

If you have Office 365 Integration feature enabled before installing Update Rollup 1 for Windows Server 2012 Essentials (KB2781267), after you apply UR1 and reboot the server, you may get below Health Alert when opening the dashboard:

“One or more services are not running

The following important Windows services are not running. Windows Server Office 365 Integration Service (O365ProviderSvc) Note: Services can be stopped when software updates are applied.”

Cause

In Update Rollup 1 for Windows Server 2012 Essentials (KB2781267), a new Password Sync component is introduced to better work with Office 365 integration Model and Hosted Email Framework. The new Password Sync component is deployed as a service on the server and the initial status is set to Disabled by default. Only during the process when you enable Office 365 model or your Hosted Email plug-in, the password sync service will be automatically turned on. Therefore, if you already enabled Office 365 model before applying UR1, you need to manually turn on the Password Sync service.

Solution

Run the following script in PowerShell with Administrator privilege on the server and then restart your dashboard

Set-Service -Name PwdSyncProviderSvc -StartupType Automatic
Set-Service -Name PwdSyncProviderSvc -Status Running
Set-Service -Name O365ProviderSvc -Status Running