Office Troubleshooting: We are unable to connnect righ now. Please check your network and try again later
Applies to
Office suite programs like
- Outlook
- Word
- Excel
- Powerpoint
Issue
When you try to
- switch accounts
- open file services (like SharePoint or OneDrive)
- connect new services
in any of the office programs you get an error message, and Office:
- fails to connect to your account,
- fails to present the office account login info
Error info
error message
"We are unable to connnect righ now. Please check your network and try again later."
Screen shots
Login failure
Login success
Troubleshooting
Restart office apps
Try restarting the apps and check your account settings again.
Update office apps
Update the office suite to the latest hotfix & patch version available.
Check network connection
Doublecheck if you can surf the internet.
Check Internet probing
"We are unable to connect right now" error when users try to activate Office 365 ProPlus
Disable VPN
If you run a VPN, it's possible that the VPN solution blocks access to the *.microsoftonline-p.net URL.