MBAM Installation Failing with MSI error code 1603
I am trying to install the MBAM Administration and Monitoring Server on Windows Server 2008R2. I have passed all the pre-requisite checks and have the database installed with reports successfully running on a separate SQL server instance. I am not encrypting communications between the servers at this point as we just want to evaluate MBAM functionality.
I have a local admin account I'm using to install the server components which has CRUD access on the SQL database instance. There is a different service account running the SQL instance. The local admin account I'm using was used to set all the prerequisites, but is not the System account.
The wizard runs for a period of time before failing. The error code appears to point to the need to run the setspn command. However, it is not clear in the documentation what objects and services need to have the SPN set in order to make this installation succeed.
Any help is appreciated.
In searching the MSI log, I see this with a Return Value of 3 (Excerpt from log):
1: Publishing product information
Action ended 15:44:50: PublishProduct. Return value 1.
MSI (s) (C8:D8) [15:44:50:142]: Doing action: InstallExecuteAgain
Action 15:44:50: InstallExecuteAgain.
Action start 15:44:50: InstallExecuteAgain.
MSI (s) (C8:D8) [15:44:50:158]: Running Script: C:\Windows\Installer\MSI33DF.tmp
MSI (s) (C8:D8) [15:44:50:158]: User policy value 'DisableRollback' is 0
MSI (s) (C8:D8) [15:44:50:158]: Machine policy value 'DisableRollback' is 0
MSI (s) (C8:D8) [15:44:50:158]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1064402329,LangId=1033,Platform=589824,ScriptType=1,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (C8:D8) [15:44:50:158]: Executing op: ProductInfo(ProductKey={9161999C-E0D9-4418-8CFB-19D938A7F7F2},ProductName=Microsoft BitLocker Administration and Monitoring,PackageName=MBAE17D.MSI,Language=1033,Version=16778453,Assignment=1,ObsoleteArg=0,,,PackageCode={F6E01656-337A-4930-9BD0-EEACF4B5EB07},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (C8:D8) [15:44:50:158]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (C8:D8) [15:44:50:158]: Executing op: DialogInfo(Type=1,Argument=Microsoft BitLocker Administration and Monitoring)
MSI (s) (C8:D8) [15:44:50:174]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (C8:D8) [15:44:50:174]: Executing op: SetBaseline(Baseline=0,)
MSI (s) (C8:D8) [15:44:50:174]: Executing op: SetBaseline(Baseline=1,)
MSI (s) (C8:D8) [15:44:50:174]: Executing op: ActionStart(Name=RegisterSPNRollback,,)
Action 15:44:50: RegisterSPNRollback.
MSI (s) (C8:D8) [15:44:50:174]: Executing op: CustomActionSchedule(Action=RegisterSPNRollback,ActionType=3329,Source=BinaryData,Target=RegisterSPNDeferred,CustomActionData=Remove=True)
MSI (s) (C8:D8) [15:44:50:189]: Executing op: ActionStart(Name=RegisterSPNDeferred,,)
Action 15:44:50: RegisterSPNDeferred.
MSI (s) (C8:D8) [15:44:50:189]: Executing op: CustomActionSchedule(Action=RegisterSPNDeferred,ActionType=3073,Source=BinaryData,Target=RegisterSPNDeferred,CustomActionData=Remove=False)
MSI (s) (C8:08) [15:44:50:377]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3569.tmp, Entrypoint: RegisterSPNDeferred
SFXCA: Extracting custom action to temporary directory: C:\Windows\Installer\MSI3569.tmp-\
SFXCA: Binding to CLR version v2.0.50727
Calling custom action MBAMServerCAs!Microsoft.Windows.Mdop.BitlockerManagement.SetupCAs.SPNRegistrar.RegisterSPNDeferred
CustomAction RegisterSPNDeferred returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 15:44:52: InstallExecuteAgain. Return value 3.