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Create a work item queue group

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Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

A work item queue group is a collection of queues for work items. You can create queue groups to help you manage your queues. For example, suppose you have an expense report queue for each organization. By adding all the expense report queues to one queue group, you can easily manage them.

The following procedures explain how to create and manage a work item queue group.

Create a queue group

To create a queue group, complete the following procedure.

  1. Click Organization administration > Setup > Workflow > Work item queue groups.

  2. Click New.

  3. In the Name field, enter a name for the queue group.

  4. In the Description field, enter a description to help you identify the queue group.

Add a queue to the group or remove a queue from the group

To add a queue to the group or remove a queue from the group, complete the following procedure.

  1. Click Organization administration > Setup > Workflow > Work item queue groups.

  2. Select the group to add queues to or remove queues from.

  3. To add a queue to the group, select the queue in the Available work item queues list, and then click the arrow button to move it to the Selected work item queues list.

  4. To remove a queue from the group, select the queue in the Selected work item queues list, and then click the arrow button to move it to the Available work item queues list.