Fulfill service agreements overview

Important

This content is archived and is not being updated. For the latest documentation, see Microsoft Dynamics 365 product documentation. For the latest release plans, see Dynamics 365 and Microsoft Power Platform release plans.

Applies To: Microsoft Dynamics AX 2012 R3, Microsoft Dynamics AX 2012 R2, Microsoft Dynamics AX 2012 Feature Pack, Microsoft Dynamics AX 2012

The topics in this section provide an overview of the tasks to fulfill service agreements. The topics also list the forms that are associated with each business process component and discuss the tasks that are associated with each business process component.

Develop and establish agreements

Monitor and implement agreements

Update and evaluate agreements

Forms for the Fulfill service contracts business process components

The following table lists the forms that support the Fulfill service contracts business process components. The table entries are organized first by task, and then alphabetically by the name of the form.

Note

To open some of the forms in the following table, you must enter information or parameter settings.

Business process component task	Form name	Usage
Develop and establish agreement	Service agreements	Create and maintain service agreements.
	Subscription	Create and maintain service subscriptions.
Monitor and implement agreement	Change service stage	Select the next stage in the workflow for a service order.
	Service orders	Create and maintain service orders.
Update and evaluate contract	Cancel service level agreement	Cancel the service level agreement on a service order.
	Cancel service orders	Cancel service orders, or reverse the Canceled status of service orders.
	Index subscription	Update the base prices and indexes for subscriptions.