Use this guide to connect Anthropic Claude managed agents to Microsoft Agent 365.
Important
Anthropic Claude managed agents APIs are in beta. The Anthropic Claude connected-platform integration is a preview feature.
Before you begin
- Confirm that the Agent 365 AI administrator can create connections in the Microsoft 365 admin center.
- Confirm that the platform administrator has an Anthropic Claude workspace.
- Don't use the default workspace because it doesn't expose the workspace ID required by the connection.
- Create an environment and a managed agent in the workspace.
- Create a workspace-scoped API key. To create the key, you need at least the Developer role.
Prepare activity
Create a session that uses the managed agent and environment. Interact with the agent to generate session activity before checking the Agent 365 Activity tab.
Create the connection
- Open the Microsoft 365 admin center.
- Select Agents > All Agents.
- In Connected platforms, select Manage.
- Select + Connect a platform and choose Anthropic Claude.
- Enter the workspace ID and workspace-scoped API key.
- Validate the credentials.
- Save the connection.
- Select Sync agents.
Verify activity
After synchronization, open the imported agent and select Activity. After you interact with an agent in an Anthropic Claude session, allow 5 to 10 minutes for the activity to appear in Agent 365.
Troubleshoot
| Symptom | Likely cause | Resolution |
|---|---|---|
| Connection validation fails | The workspace ID or key is incorrect, belongs to another workspace, or has expired | Create a workspace-scoped key and verify the workspace ID. |
| The connection saves but the agent doesn't appear | The agent is in another workspace or synchronization isn't finished | Confirm the workspace and run synchronization again. |
| The agent appears but has no activity | No session activity exists, collection is disabled, or processing is still in progress | Interact with the agent and wait 5 to 10 minutes before checking Activity. |
| A session doesn't appear in Agent Map | Activity didn't finish processing | Confirm the session appears on the agent Activity tab, then check Agent Map again. |
For connection issues that aren't specific to Anthropic Claude, see Troubleshoot connected platforms.