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Unable to read from the disk

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There is a general problem reading from a disk. This error has the following causes and solutions:

  • The disk drive door is improperly closed. If the disk is removable, check the drive door. Close it properly if necessary.

  • The disk may be inserted upside down. Reinsert the disk right-side up.

  • The disk may not be properly formatted. Reformat the disk if you are willing to lose the data it currently contains.

  • You are experiencing network problems. Try restarting your network.

  • You placed a disk of a certain density in a drive that can't read it. Use a different drive or copy the material you want to a disk that can be read on your drive.

For additional information, select the item in question and press F1 (in Windows) or HELP (on the Macintosh).

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