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slaitem EntityType

Description: Contains information about a tracked support KPI for a specific customer.

Entity Set path: [organization URI]/api/data/v8.0/slaitems

Base Type: crmbaseentity EntityType

Display Name: SLA Item

Primary Key: slaitemid

Properties

Single-valued navigation properties

The slaitem entity type has no collection-valued navigation properties.

Properties

Properties represent fields of data stored in the entity. Some properties are not writable.

Name Type Details

_createdby_value

Edm.Guid

Description: Shows who created the record.

Computed property

Read-only property

_createdonbehalfby_value

Edm.Guid

Description: Shows who created the record on behalf of another user.

Computed property

Read-only property

_modifiedby_value

Edm.Guid

Description: Shows who last updated the record.

Computed property

Read-only property

_modifiedonbehalfby_value

Edm.Guid

Description: Shows who created the record on behalf of another user.

Computed property

Read-only property

_ownerid_value

Edm.Guid

Description: Enter the user or team who owns the SLA. This field is updated every time the item is assigned to a different user.

_owningbusinessunit_value

Edm.Guid

Description: Unique identifier for the business unit that owns the record

Computed property

Read-only property

_owninguser_value

Edm.Guid

Description: Unique identifier of the user who owns the SLA Item record.

Computed property

Read-only property

_slaid_value

Edm.Guid

Description: Unique identifier for SLA associated with SLA Item.

Computed property

Read-only property

_transactioncurrencyid_value

Edm.Guid

Description: Unique identifier of the currency associated with the SLA Item record.

Computed property

Read-only property

_workflowid_value

Edm.Guid

Description: Workflow associated with the SLA Item.

Computed property

Read-only property

applicablewhenxml

Edm.String

Description: Condition for SLA item

Display Name: ApplicableWhenXml

componentstate

Edm.Int32

Description: For internal use only.

Default Options:

0 : Published
1 : Unpublished
2 : Deleted
3 : Deleted Unpublished

Display Name: Component State

Read-only property

createdon

Edm.DateTimeOffset

Description: Shows the date and time when the record was created. The date and time are displayed in the time zone selected in Microsoft Dynamics CRM options.

Display Name: Created On

Read-only property

description

Edm.String

Description: Type additional information to describe the SLA Item

Display Name: Description

exchangerate

Edm.Decimal

Description: Exchange rate between the currency associated with the SLA Item record and the base currency.

Display Name: Exchange Rate

Read-only property

failureafter

Edm.Int32

Description: Select how soon the success criteria must be met until the SLA item is considered failed and failure actions are initiated. The actual duration is based on the business hours as specified in the associated SLA record.

Display Name: Failure After

ismanaged

Edm.Boolean

Description: For internal use only.

Default Options:

1 : Managed
0 : Unmanaged

Display Name: Is Managed

Read-only property

modifiedon

Edm.DateTimeOffset

Description: Shows the date and time when the record was last updated. The date and time are displayed in the time zone selected in Microsoft Dynamics CRM options.

Display Name: Modified On

Read-only property

name

Edm.String

Description: Type a descriptive name of the service level agreement (SLA) item.

Display Name: Name

overwritetime

Edm.DateTimeOffset

Description: For internal use only.

Display Name: Record Overwrite Time

Read-only property

relatedfield

Edm.String

Description: Select the service level agreement (SLA) key performance indicator (KPI) that this SLA Item is created for.

Display Name: Related Case Field

sequencenumber

Edm.Int32

Description: Select the time zone, or UTC offset, for this address so that other people can reference it when they contact someone at this address.

Display Name: Sequence

slaitemid

Edm.Guid

Description: Unique identifier of the SLA Item.

Display Name: SLA Item

slaitemidunique

Edm.Guid

Description: For internal use only.

Display Name: Unique Id

Read-only property

solutionid

Edm.Guid

Description: Unique identifier of the associated solution.

Display Name: Solution

Read-only property

successconditionsxml

Edm.String

Description: Condition for SLA item

Display Name: SuccessConditionsXml

versionnumber

Edm.Int64

Description: Version number of the SLA Item.

Display Name: Version Number

Read-only property

warnafter

Edm.Int32

Description: Select how soon the success criteria must be met before warning actions are initiated. The actual duration is based on the business hours as specified in the associated SLA record.

Display Name: Warn After

Single-valued navigation properties

Single-valued navigation properties represent lookup fields where a single entity can be referenced.

Name Type Partner

createdby

systemuser EntityType

lk_slaitembase_createdby

createdonbehalfby

systemuser EntityType

lk_slaitembase_createdonbehalfby

modifiedby

systemuser EntityType

lk_slaitembase_modifiedby

modifiedonbehalfby

systemuser EntityType

lk_slaitembase_modifiedonbehalfby

slaid

sla EntityType

sla_slaitem_slaId

transactioncurrencyid

transactioncurrency EntityType

TransactionCurrency_SLAItem

workflowid

workflow EntityType

slaitembase_workflowid

참고 항목

기타 리소스

Web API Action Reference
Web API Function Reference
Web API Query Function Reference
Web API EnumType Reference
Web API ComplexType Reference
Web API Metadata EntityType Reference

Microsoft Dynamics CRM 2016 and Microsoft Dynamics CRM Online
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