OneCare v1.5 Beta (November 16, 2006)
Chat Topic: OneCare v1.5 Beta
Date: Thursday, November 16, 2006
Please note: Portions of this transcript have been edited for clarity
Evan - WLOC Beta (Expert):
Thank you all very much for attending the chat.
*Start of Chat
Evan - WLOC Beta (Expert):
Q: How's it going in beta land, Evan?
A: The Windows Live OneCare Beta (v1.5) is going great! Thanks for attending tonight's chat.
Evan - WLOC Beta (Expert):
Q: Can we get a way to allow the system to be green when the phishing system is disabled intentionally. It causes a significant performance hit for something that can be manually triggered for suspicious sites.
A: The OneCare team is very dedicated to providing what customers want. If there is a change you want made to the product please submit a bug at connect.microsoft.com or if the bug/suggestion has already been submitted please validate & vote. It's your feedback that improves the product
Evan - WLOC Beta (Expert):
Q: Do you know when One Care will RTM out of Beta?
A: Windows Live OneCare v1.5 will launch on January 30th 2007 - please see the Nov 8th Blog post for details.
Evan - WLOC Beta (Moderator):
Q: I have purchased One Care, will I be able to Auto-Update to version 1.5 ???
A: If you have purchased a subscription to Windows Live OneCare then yes, OneCare will automatically update you to v1.5 when the time is right.
Evan - WLOC Beta (Moderator):
Q: I saw on usenet that several people reported getting auto-upgraded from OneCare 1.1 to 1.5 this evening. Is the upgrade being rolled out generally now to beta testers?
A: There is a beta testing group that was testing v1.1, that group is being upgraded to v1.5 beta.
Evan - WLOC Beta (Moderator):
Q: Tune up seems to take a very long time to run and a lot of resources. Is there a way to choose certain parts of the tune up to run without having the whole thing run at once?
A: Tuneups can be scheduled to run anytime of the day, week, etc when you are not using the computer for other tasks.
Evan - WLOC Beta (Moderator):
Q: Will One Care still have the limitation of 3 computers per license? (like my subscription)
A: A Windows Live OneCare subscription covers 3 PCs, there has not been an announcement if this will change
Evan - WLOC Beta (Moderator):
Q: Will One Care still have the same prices?
A: Windows Live OneCare Beta Testers will have the opportunity to buy a subscription via a special offer - please see the November 8th blog post. Additional information regarding pricing has not been publicly announced.
Evan - WLOC Beta (Moderator):
Q: does perpetual beta has the limit of 3 pcs as well? because on billing.microsoft.com, i see it's for 1 PC only
A: For specific information regarding the perpetual beta please use the resources available via the Perpetual Beta website
Evan - WLOC Beta (Moderator):
Q: I received an email to activate, I tried with out success. Should I be able to?
A: Windows Live OneCare Beta (v1.5) does not need to be activated for the duration of the beta. We've recently asked some testers to assist in an Activation test and we are now collecting feedback. If you were part of the Activation Test group please submit feedback via the survey. Please note Windows Live OneCare Beta (v1.5) does not need to be activated for the duration of the beta.
Evan - WLOC Beta (Moderator):
Q: Will the beta be eventually open beta?
A: The "Open Beta" is accessible via ideas.live.com
Evan - WLOC Beta (Moderator):
Q: Does someone know what the installation error 0033-80071011 is? and how to solve it? It's a problem someone has asked on the forums but I have never experienece it.
A: If you encounter an install error please contact Customer Support.
Evan - WLOC Beta (Moderator):
Q: Will we get a copy of the RTM just like the vista testers??? If we Beta Test One Care?
A: At the conclusion of the beta, testers will recieve information on a special offer. Periodically check the OneCare blog for updated information.
Evan - WLOC Beta (Moderator):
Q: will onecare team shift focus from XP to Vista when Windows Vista comes out?
A: Windows Live OneCare Beta (v1.5) supports Windows XP and Windows Vista, additional information on future OS support has not been announced
Evan - WLOC Beta (Moderator):
Q: Onecare updates itself, Onecare states that your machine will automatically restart in 6 hours and until then your machine will not be protected. This is UNACCAPTABLE as if I am not at the PC at any time in those 6 hours my PC is vulnerable and data loss
A: When Windows Live OneCare updates itself your machine is protected, you are asked not to turn-off your mahcine during that time.
Evan - WLOC Beta (Moderator):
Q: Too many varieties of the OneCare Beta! :) Are the perpetual beta testers (currently running 1.1) getting the 1.5 upgrade now?
A: The OneCare Team is dedicated to providing a fantastic, updated product - this occassionally means conducting multiple, simultaneous betas. For perpetual beta specific information please use the resources (newsgroups, etc) available via the Perpetual Beta site.
Evan - WLOC Beta (Moderator):
Q: I have a problem on my laptop onecare is red it cannot update windows defender it says its out of date it says it cannot update
A: Please contact Customer Support
Evan - WLOC Beta (Moderator):
Q: How long will the beta tester license last??
A: The Beta (v1.5) licenses will last until the conclusion of the v1.5 Beta
Evan - WLOC Beta (Moderator):
Q: thank you
A: You are welcome
Evan - WLOC Beta (Moderator):
Q: I have a feature request for onecare that would show how many licenses are not activated. But this feature should be shown on account.live.com. Should I submit it to the Onecare beta?
A: If you have any suggestions/bugs please submit them via the Windows Live OneCare Feedback Form at connect.microsoft.com
Evan - WLOC Beta (Moderator):
Q: When will the next chat be?
A: For anyone not able to attend today's chat there is another session tomorrow. Please see your chat invite for times.
Evan - WLOC Beta (Moderator):
Q: If we previously were told to activate and it failed, should we try again, or wait for another email asking us to?
A: If you were part of the Activation Test and you were unable to activate you can try again, however, the beta does not need to be activated for the duration of the beta - so it is up to you.
Evan - WLOC Beta (Moderator):
Q: Will the perpetual beta continue on after the release of WLOC 1.5?
A: For Perpetual Beta specific questions please use the resources available on the Perpetual Beta site.
Evan - WLOC Beta (Moderator):
Q: I think thats all my rants for now Evan - Sorry that you are the only one to have to put up with these rants from me, Cheers Stephen ;)
A: Thanks for the feedback! It is your feedback that improves the product! If you have additional feedback, comments, suggestions please use the Windows Live OneCare Feedback Form at connect.microsoft.com.
Evan - WLOC Beta (Moderator):
Q: can we attend both chats ;)
A: It is best to attend one chat so that others can attend. However, if you have a question that isn't answered you are welcome to come tomorrow.
Evan - WLOC Beta (Moderator):
Q: but on billing.micrsoft.com, it says The Beta (v1.5) licenses will last for one year, and out of curiosity, i renewed it, and it lasted for 2 years!
A: The Activation Test Scenario email states the license is only for the beta environment and only for the duration of the beta.
Evan - WLOC Beta (Moderator):
Q: How do I undo the away sign it won't give
A: Could you rephrase your question?
Evan - WLOC Beta (Moderator):
Q: I think there is a conflict if they both start updating at the same time
A: Could you rephrase your question, if both Windows Live OneCare and _____ start updating at the same time?
Evan - WLOC Beta (Moderator):
Q: Will the Trial Version (if any) for One Care 1.5 have the same Time Limit??
A: The duration of a free-trial (if any) limit for v1.5 has not been publicly announced
Evan - WLOC Beta (Moderator):
Q: will the system requirement to install onecare gradually increase as we get faster computers?
A: System requirments for future versions of Windows Live OneCare have not been announced.
Evan - WLOC Beta (Moderator):
Q: was my question answered about installing WLOC on different partitions will it be counted as installled on one computer?
A: Windows Live OneCare states you can install the product on 3 PCs
Evan - WLOC Beta (Moderator):
Q: When does this Chat end? What time tonight?
A: Chat ends at 7pm Pacific
Evan - WLOC Beta (Moderator):
Q: I had that message on my laptop as wloc was updating windows update came on the same time and messed up windows onecare I didn't reboot and its still red
A: Please generate a support log and submit it to us, then contact Customer Support. You can find the Bug Submission form and Support Log Instructions at the Windows Live OneCare site at connect.microsoft.com
Evan - WLOC Beta (Moderator):
Q: Okay, thanks for the info. And you guys are great! Love your products :)
A: Thanks for beta testing Windows Live OneCare, we love your feedback!
Evan - WLOC Beta (Moderator):
Q: Can we please disable the orange alert if the phishing filter is off? I do not need it or the overhead.
A: Thanks for the suggestion Eric! I believe there is currently a bug open at connect.microsoft.com, I encourage you to validate/vote on the bug.
Evan - WLOC Beta (Moderator):
Q: Evan @ Q20: If I am not around at the time of my machine has a custom application open that does not offer auto save Onecare forces a restart and I lose that data. Onecare should have an option 'Your machine needs a restart and not be forced option"
A: Thanks for the suggestion. Please visit our Feedback page on connect.microsoft.com and submit a bug.
Evan - WLOC Beta (Moderator):
Q: Will there ba a chat transcript available after the end of this and tomorrow's chat?
A: Yes. Transcripts will be posted on the OneCare beta sites at connect.microsoft.com
Evan - WLOC Beta (Moderator):
Q: Could we please see a registery cleaner?
A: We've received great feedback on a registry cleaner from several folks. An announcement has not been made regarding this feature.
Evan - WLOC Beta (Moderator):
Q: Are any new features expected for RTM?
A: There are tons of great features in v1.5, the best way to get a sneak peek at any additional features is to continue beta testing
Evan - WLOC Beta (Moderator):
Q: Can i request for more than the assigned copies of onelive care?? I would also like to test it on another computer which is running on vista
A: Windows Live OneCare Beta (v1.5) can be downloaded via the public beta site ideas.live.com, there isn't a limit on the number of times you can install the public beta.
Evan - WLOC Beta (Moderator):
Q: All of the phishing filter bugs, suggestions I could find on Connect are resolved,closed, by design. Can we still vote?
A: Yes. You can still vote on a resolved bug. Resolving a bug as 'by design' communicates that there isn't a "bug", however, suggestions are always welcomed and help improve the product.
Evan - WLOC Beta (Moderator):
Q: Will Windows Live OneCare Family Safety be easy to disable for a kid? My son is as smart as an IT Guy, and I'm sure he will find a way to disable it!
A: Sounds like a smart kid - when he is old enough please have him visit the Microsoft Careers page.
Evan - WLOC Beta (Moderator):
Q: Will Tech Support remain Free for One Care?
A: Current Windows Live OneCare subscribers receive multiple free support options, an announcement has not been made regarding technical support for future versions of OneCare.
Evan - WLOC Beta (Moderator):
Q: With Vista coming via MSDN, gift, business, etc how soon can we expect the auto update to 1.5? I assume you still want us to wait to upgrade until it autos.
A: Windows Live OneCare automatically updates itself when the time is right.
Evan - WLOC Beta (Moderator):
Q: yes when I booted in Vista I had a red alert on WLOC then a message came saying it was going to update now then windows update appeared started downloading too, thats when things got messed up
A: Please visit our OneCare Feedback page at connect.microsoft.com and send us your support logs (support log instructions are available at the site) and then contact Customer Support.
Evan - WLOC Beta (Moderator):
Q: the phishing really slows everything down man it slow
A: Please submit a bug at connect.microsoft.com, we'd love for others to vote on the issue.
Evan - WLOC Beta (Moderator):
Q: Another question what's error 3022 when activating the product? Is there a way to solve it?
A: Please contact support if you're running into any install error. Or try visiting the Windows Live OneCare forum.
Evan - WLOC Beta (Moderator):
Q: Will OneCare automatically recognize popular 3rd party software, such as Firefox and Thunderbird?
A: The current installation requirements are Internet Explorer 6 or higher.
Evan - WLOC Beta (Moderator):
Q: Will a firewall similar to Vista's technology be added to One Care?
A: Windows Live OneCare includes a 2 way Firewall.
Evan - WLOC Beta (Moderator):
Q: what if you have two copies of WLOC on different partitions on one computer and I have two other computers I would like to install will there be a problem?
A: Windows Live OneCare can be installed on up to 3 PCs
Evan - WLOC Beta (Moderator):
Q: Will there be a feature to keep track of which computers are using your key? For example, If I have a Small Business that uses One care, and one of my employees finds our key and leaks it without me knowing.
A: Including such a feature hasn't been announced, please submit this great suggestion and any others using the OneCare Feedback Form at connect.microsoft.com
Evan - WLOC Beta (Moderator):
Q: why does onecare take much less system resource to compared with other major malware protection suites? (like Norton and McAfee)
A: Because of great help and feedback from our beta testers!
Evan - WLOC Beta (Moderator):
Q: Onecare is having lots of problems upon restart (Immediately after installation)...Is there anyway that you can run those configurations without the computer being logged in or during start-up instead?
A: Please generate a support log and submit it via the OneCare feedback form at connect.microsoft.com (Support Log instructions are available on the OneCare site at Connect). It is your feedback (and your support log) that improves Windows Live OneCare.
Evan - WLOC Beta (Moderator):
Q: Does the OneCare install on Vista disable or replace the built-in firewall, or do the two co-exist without issues.
A: The Windows Live OneCare Firewall becomes the default firewall.
Evan - WLOC Beta (Moderator):
Q: Will we see better integration between Onecare and the Vista Networking and Sharing Center? (Or at least more informative)
A: Windows Live OneCare Beta (v1.5) is still in beta, as we continue to receive feedback we improve the product. Please use the OneCare Feedback Forum at connect.microsoft.com to submit this suggestion and any others.
Evan - WLOC Beta (Moderator):
Q: As non-admin user on WinXP I see firewall popup a toast stating that an app has been blocked and an admin will need to allow access. Is any consideration being given to allow non-admin users to click on the popup and enter Admin credentials immediately?
A: This feature hasn't been announced, I encourage you to submit a suggestion using the OneCare Feedback Form at connect.microsoft.com
Evan - WLOC Beta (Moderator):
Q: To add to Jackie Question, Is OneCare activation lock into the computer like windows XP does? Let say I am using several changeable hard drives on one computer, will this count as one?
A: Windows Live OneCare can be installed on up to 3 PCs.
NGARG[MSFT] (Expert):
Q: When I start Vista, OneCare sets the firewall for the wireless as restricted. Then about 15seconds later it sets it to automatic. Is there anyway to improve this check to see if it is a known network then set the firewall. If not what is it doing?
A: When Vista first connects to new network, it does not know which network it has connected to. Hence the network is unknown and we move you to restricted. After 15 seconds, Vista is able to recognize that you are connected to a known network which you previously marked private and notified OneCare. OneCare swtiches it back to automatic
Evan - WLOC Beta (Moderator):
Q: Evan, I am quite happy for you to drop the answers to my last few Q's into the transcript later.... If your fingers feel like mine... Get out of here and have a beer ;)
A: All the questions will be answered by the time we log off for the night, but it might be a bit before we catch up.
NGARG[MSFT] (Expert):
Q: As a software developer, how do we go about getting our app on the firewall autoapprove list?
A: You should sign it with a certificate that can be chainted to a trusted root authority on the machine
NGARG[MSFT] (Expert):
Q: Any Chance if the google virus thingy will be solved? Cause i am still getting that virus thingy, and PCC07 is detecting a virus for MSN...
A: This issue should be resolved now. Please ensure you have the latest updates by clicking on "check for updates". If that does not work, please contact support
Evan - WLOC Beta (Moderator):
Q: Is the chat done??
A: The chat ends at 7pm Pacific, my watch says 6:55 - we have a few more minutes
NGARG[MSFT] (Expert):
Q: Trying to RDP to Vista from XP I need to disable the Onecare Firewall. I have the standard "Remote Desktop Connection" firewall rule enabled in Onecare, I have a manual TCP/UDP Port 3389 Rule Enabled and also 'Allow RDP from the sharing tab" Still no go?
A: Depending on how your network is setup, you may also need to enable "IPSec" rule. We had to do that in Microsoft. Also, in Vista remote desktop setting, please confirm that you are letting old Remote Desktop clients to connect.
NGARG[MSFT] (Expert):
Q: Why when Onecare 1.5 is installed on Vista Ultimate in the "Network and Sharing Center" can I not change "Network Discovery" or "File Sharing" On or Off due to "Windows has detected that you are using a firewall other than Windows Firewall"?
A: That is correct. Vista does not know how to change OneCare firewall. You will need to change them in OneCare Firewall settings. At this point, unfortunately we do not have a rule for Network discovery. We will be adding it soon. For file sharing, you should be able to do that in "Sharing" tab in advanced settings for firewall
NGARG[MSFT] (Expert):
Q: Will we get the ability to exclude drives or partitions from tune up?
A: Thanks for your feedback. However, we do not have any short term plans (next 3 months) to provide that functionality. We are always looking at this feature for our future releases
NGARG[MSFT] (Expert):
Q: Developing with Visual Studio 2005 under XP each debugging of an app can have a new version number. This means it needs to be added to OneCare firewall's list again. This is tedious and creates a huge list in OneCare over time. Can we allow any version?
A: Unfortunately NO, as OneCare firewall is hash based and that changes. You have multiple options
NGARG[MSFT] (Expert):
Q: Developing with Visual Studio 2005 under XP each debugging of an app can have a new version number. This means it needs to be added to OneCare firewall's list again. This is tedious and creates a huge list in OneCare over time. Can we allow any version?
A: 1. Add a new root authority to your machine. Sign your executable as part of build process
NGARG[MSFT] (Expert):
Q: Developing with Visual Studio 2005 under XP each debugging of an app can have a new version number. This means it needs to be added to OneCare firewall's list again. This is tedious and creates a huge list in OneCare over time. Can we allow any version?
A: 2. if you use specific ports, you can open those ports for everyone. This has security risk that you should evaluate
NGARG[MSFT] (Expert):
Q: Any plans for the WLOC Family Safety Settings to be integrated into WLOC?
A: Nothing we can share at this point
NGARG[MSFT] (Expert):
Q: With 'NAP - Network Access Protection" being part of Longhorn Server (And Vista) how will a Laptop with Onecare Installed when connecting to the 'Corporate Network' via VPN, Local, Remote etc etc be affected by the policy compliance? (Tough one this Evan)
A: I am the PM owner and I will have to investigate this one for you. Unfortunately I do not have the answer for you at this time
Evan - WLOC Beta (Moderator):
Q: Any plans for the WLOC Family Safety Settings to be integrated into WLOC?
A: Integrating WLOC Family Safety Settings into WL OneCare (one install) hasn't been publicly announced.
NGARG[MSFT] (Expert):
Q: @Q1 - This feedback item is still 'Active' and is of a similar nature to the Wireless issue of Onecare and Network Detection https://connect.microsoft.com/feedback/ViewFeedback.aspx?FeedbackID=223330\&SiteID;=168
A: We have spent considerable time on investigating this issue. At this point we need detailed firewall logs to help debug this further. You can help us by creating detailed firewall logs. Here is how you can create detailed packet logs.
Evan - WLOC Beta (Moderator):
Q: Will Windows Live One Care's Anti Virus be integrated with Windows Live Messenger? Instead of the Windows Live Safety Scanner, or a 3rd party Anti-Virus.
A: Integration of Windows Live OneCare with Windows Live Messenger hasn't been announced.
NGARG[MSFT] (Expert):
Q: @Q1 - This feedback item is still 'Active' and is of a similar nature to the Wireless issue of Onecare and Network Detection https://connect.microsoft.com/feedback/ViewFeedback.aspx?FeedbackID=223330\&SiteID;=168
A: OneCare UI> Change Settigns>Logging> Make sure the checkbox for "detailed firewall" is set. Reboot. Reproduce the scenario. From the desktop, launch OneCare Support tool to create the logs. Send those logs to us via the connect tool. As detailed firewall logging causes degradation in performance, go back to logging tab, uncheck the checkbox and reboot, while we try to figure out the root cause. This bug is really bad when it happens and it has been frustrating for us as well as our users. We really appreciate any help in getting those logs to help us debug this
Evan - WLOC Beta (Moderator):
Q: Yep, Its Beta and all of that BUT..... What does 'Remove Unneccessary Files" in the 'Tune-Up' actual remove as when you click the help link there is no data... This is just plain scary....
A: It removes the unnecessary files; Windows Temp Files, Temp Internet Fiels, Office Temporary Files, etc for a full list please retry the "What files does Tune-up remove?" link in your client.
NGARG[MSFT] (Expert):
Q: @Q49 This probably relates more to the Vista Team, though this issue it makes 'Network and Sharing Center' look rather ordinary and in part it should work similar to the XP Security Center that it knows that an 'accepted' alternative Firewall is installed.
A: Unfortunately, Vista currently does not have functionality to pass instructions to 3rd party firewalls. Even if they did, I am not sure whether 3rd party firewalls would trust any configuration coming from anywhere but their own UI, as those instructions could be coming from malware. It is a tough tradeoff
NGARG[MSFT] (Expert):
Q: @Q64 - Yes to all... IPSec I would not have thought I would need to enable if I have the 'Downlevel RDP Client' option enabled.... I will give IPSec a Try
A: Hope it helps
NGARG[MSFT] (Expert):
Q: @Q86 - Thats fine NGARG, It is a tough one and I only learnt about NAP at the Vista Ready Summit here on Wednesday and it was an issue bought up in the forum there and no one had an answer except that it would fail the compliance checks. Longhorn Referal
A: Thanks for bringing this up.
Evan - WLOC Beta (Moderator):
Q: When I ran OneCare 1.5 on Vista it had subsumed Windows Defender, except that Software Explorer was missing. Will we get Software Explorer back?
A: This is a great question, I'll pass it along
NGARG[MSFT] (Expert):
Q: Retry of an earlier question... When I run OneCare 1.5 on Vista it has subsumed Windows Defender, except that Software Explorer is missing. Will we get Software Explorer back in OneCare 1.5 as I've always found it useful.
A: At this point, we do not have any plans to share. We do understand that this is an issue for our customers and looking for options to remediate it
NGARG[MSFT] (Expert):
Q: @Q90 - This only happens when Onecare is first installed, after it knows the network so it cannot create the detailed logs as it is functional now.
A: Glad to know that it is working for you now. Bummer for us :( as we could not get logs to debug this
NGARG[MSFT] (Expert):
Q: Is One Care also Compatible with Longhorn?
A: 1.5 version is and it will ship at the same time as Vista is generally available. You can install our beta today
NGARG[MSFT] (Expert):
Q: @Q91: Just Enable IPSec Firewall rule and still does not work.
A: Please confirm that it works with firewall disabled to ensure that this is a firewall problem. Apologies for your problems. Please create detailed firewall logs as I listed before and pass it to us via the connect tool
Evan - WLOC Beta (Moderator):
That's it for tonight folks. Thank you all very much for attending the chat and making Windows Live OneCare the best it can be!
.gif)
Top of page